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UNITED ~~STATESSECURITIES~~STATES SECURITIES AND EXCHANGE ~~COMMISSIONWashington, DC 20549~~ COMMISSION

Washington, DC 20549

Form 10-K

(Mark One)

☒

ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the fiscal year ended December 31, ~~2019~~2020

☐

TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from to

Commission File Number: 1-32362

OTELCO INC.

(Exact Name of Registrant as Specified in Its Charter)

	Delaware			52-2126395
	(State or Other Jurisdiction of Incorporation or Organization)			(I.R.S. Employer Identification No.)
	505 Third Avenue East, Oneonta, Alabama			35121
	(Address of Principal Executive Offices)			(Zip Code)

205-625-3580~~(Registrant’s Telephone Number, Including Area Code)~~

(Registrant’s Telephone Number, Including Area Code)

Securities registered pursuant to Section 12(b) of the Act:

	Title of Each Class			Trading Symbol(s)			Name of Each Exchange on Which Registered
	Class A Common Stock ($0.01 par value per share)			OTEL			The Nasdaq Stock Market LLC

Securities registered pursuant to Section 12(g) of the Act: None

Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes ☐ No ☒

Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes ☐ No ☒

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☒ No ☐

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes ☒ No ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

	Large accelerated filer ☐			Accelerated filer ☐
	Non-accelerated filer ☒			Smaller reporting company ☒
				Emerging growth company ☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Indicate by check mark whether the registrant has filed a report on and attestation to its management’s assessment of the effectiveness of its internal control over financial reporting under Section 404(b) of the Sarbanes-Oxley Act (15 U.S.C. 7262(b)) by the registered public accounting firm that prepared or issued its audit report. ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act). Yes ☐ No ☒

As of June 30, ~~2019~~2020, the aggregate market value of the registrant’s Class A Common Stock held by non-affiliates of the registrant was $2825.70 million based on the closing sale price of the registrant’s Class A Common Stock as reported on the Nasdaq Stock Market LLC. In determining the market value of the registrant’s Class A Common Stock held by non-affiliates, shares of Class A Common Stock beneficially owned by the registrant’s directors, officers and holders of more than 10% of the registrant’s Class A Common Stock have been excluded. This determination of affiliate status is not necessarily a conclusive determination for other purposes.

As of March 916, ~~2020~~2021, the registrant had 3,~~412~~421,~~805~~794 shares of Class A Common Stock, par value $0.01 per share, and 0 shares of Class B Common Stock, par value $0.01 per share, outstanding.

DOCUMENTS INCORPORATED BY REFERENCE

Certain information required in Part III of this report is incorporated by reference from the registrant’s proxy statement for the 2020 annual meeting of shareholders, which will be filed no later than 120 days after the close of the registrant’s fiscal year ended December 31, 2019.

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OTELCO INC.

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	Page
PART I		1
Item 1. Business		1
Item 1A. Risk Factors		7
Item 1B. Unresolved Staff Comments		1214
Item 2. Properties		1214
Item 3. Legal Proceedings		1214
Item 4. Mine Safety Disclosures		1215
Item X. Information About Our Executive Officers		13
PART II		16
PART II		14
Item 5. Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities		16
Item 5. Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities		14
Item 6. Selected Financial Data		17
Item 6. Selected Financial Data		15
Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations		17
Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations		15
Item 7A. Quantitative and Qualitative Disclosures about Market Risk		27
Item 7A. Quantitative and Qualitative Disclosures about Market Risk		25
Item 8. Financial Statements and Supplementary Data		29
Item 8. Financial Statements and Supplementary Data		26
Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure		58
Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure		54
Item 9A. Controls and Procedures		58
Item 9A. Controls and Procedures		54
Item 9B. Other Information		58
Item 9B. Other Information		54
PART III		59
PART III		55
Item 10. Directors, Executive Officers and Corporate Governance		59
Item 10. Directors, Executive Officers and Corporate Governance		55
Item 11. Executive Compensation		62
Item 11. Executive Compensation		55
Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters		71
Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters		55
Item 13. Certain Relationships and Related Transactions, and Director Independence		73
Item 13. Certain Relationships and Related Transactions, and Director Independence		56
Item 14. Principal Accounting Fees and Services		73
Item 14. Principal Accounting Fees and Services		56
PART IV		76
PART IV		57
Item 15. Exhibits and Financial Statement Schedules		76
Item 15. Exhibits and Financial Statement Schedules		57
Item 16. Form 10-K Summary		77
Item 16. Form 10-K Summary		59

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Unless the context otherwise requires, the words “we,” “us,” “our,” the “Company” and “Otelco” refer to Otelco Inc., a Delaware corporation, and its consolidated subsidiaries as of December 31, ~~2019~~2020.

FORWARD-LOOKING STATEMENTS

This report contains forward-looking statements that are subject to risks and uncertainties. Forward-looking statements give our current expectations relating to our financial condition, results of operations, plans, objectives, future performance and business. These statements may include words such as “anticipate,” “estimate,” “expect,” “project,” “plan,” “intend,” “believe” and other words and terms of similar meaning in connection with any discussion of the timing or nature of future operating or financial performance or other events. These forward-looking statements are based on assumptions that we have made in light of our experience in the industry in which we operate, as well as our perceptions of historical trends, current conditions, expected future developments and other factors we believe are appropriate under the circumstances, including the Merger (as defined below). Although we believe that these forward-looking statements are based on reasonable assumptions, you should be aware that many factors could affect our actual financial condition or results of operations, or cause our actual results to differ materially from those in the forward-looking statements. These factors include, among other things, those discussed in Item 1A, Risk Factors. We assume no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise, except as required by applicable law.

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PART I

Item 1. Business

History

We were formed as a Delaware limited liability company in 1998 for the purpose of operating and acquiring rural local exchange carriers (“RLECs”). Since 1999, we have acquired eleven RLEC businesses, four of which serve contiguous territories in north central Alabama; three of which serve territories adjacent to either Portland or Bangor, Maine; and one each serving a portion of western Massachusetts, central Missouri, western Vermont and southern West Virginia. In addition to traditional telephone services, we provide a variety of unregulated telecommunications services in all of our RLEC territories, including internet data lines and long distance services. We have also acquired three facilities-based competitive local exchange carriers (“CLECs”), which offer services primarily to business and enterprise customers in Maine, New Hampshire and Massachusetts, and have historically operated under the trade name OTT Communications. The Company completed an initial public offering in December 2004, at which time it converted from a Delaware limited liability company into a Delaware corporation and changed its name to Otelco Inc. In 2018, we transitioned to using the brand name Otelco in all locations where we provide ~~service~~telecommunications services.

Our RLEC companies trace their history to the introduction of telecommunication services in the areas they serve over 100 years ago. We are able to leverage our long-standing relationship with our local service customers by offering them a broad suite of telecommunications and information services, such as long distance, internet/broadband data access and, in some areas, video and security, thereby increasing customer loyalty and revenue per customer. Each RLEC qualifies as a rural telephone company under the Federal Communications Act of 1934 (the “Communications Act”). We are currently exempt from certain costly interconnection requirements imposed on larger incumbent local telephone companies by the Communications Act. Although this exemption helps us maintain a strong competitive position, we have direct competition in the majority of our RLEC markets, primarily where a cable provider also serves the same market. In addition, the leading wireless carriers have deployed their networks to serve our markets.

In Maine, Massachusetts and New Hampshire, our facilities-based CLEC serves primarily business and enterprise customers, utilizing both owned and leased fiber as its backbone network. After two decades of operations, the CLEC serves over 2,~~400~~200 business and enterprise customers.

Acquisitions have represented a significant part of our growth. From 1999 to 2003, we acquired four contiguous RLECs in north central Alabama. In 2004, we acquired an RLEC in central Missouri. In 2006, we acquired an RLEC adjacent to Bangor, Maine, and a CLEC serving the state of Maine. In 2008, we acquired RLECs adjacent to Portland, Maine, in western Massachusetts and southern West Virginia, as well as two CLECs serving customers in Maine and New Hampshire. In 2011, we acquired an RLEC in western Vermont. In 2014, we acquired the assets of Reliable Networks of Maine, LLC, a Portland, Maine-based provider of cloud hosting and managed services for companies who rely on mission-critical software applications. The acquisition expanded our CLEC service offerings to include multi-tenancy hosting of vendor-agnostic email, database, web and industry vertical software applications, as well as related professional engineering services (collectively, “managed services”).

~~Our~~ On ~~internet~~July 27, ~~address~~2020, iswe ~~http://www.Otelco.com.~~filed ~~The~~a ~~information~~Current ~~contained~~Report on ~~our~~Form ~~website~~8-K iswith ~~not~~the ~~part~~Securities and Exchange Commission (the “SEC”) in connection with the proposed acquisition of the Company by Future Fiber FinCo, Inc., a Delaware corporation (“Parent”), pursuant to an Agreement and isPlan ~~not~~of ~~incorporated~~Merger, indated as of July 26, ~~this~~2020 ~~report~~(as ormay ~~any~~be ~~other~~amended ~~report~~from wetime ~~file~~to time, the “Merger Agreement”), by and among the Company, Parent and Olympus Merger Sub, Inc., a Delaware corporation and a wholly owned subsidiary of Parent (“Merger Sub”), providing for the merger of Merger Sub with orand ~~furnish~~into tothe Company (the ~~Securities~~“Merger”), with the Company continuing as the surviving corporation of the Merger and ~~Exchange~~a ~~Commission~~wholly owned subsidiary of Parent. On August 20, 2020, we filed with the SEC our preliminary proxy statement on Schedule 14A (the “Preliminary Proxy Statement”), and on September 9, 2020, we filed with the SEC our definitive proxy statement on Schedule 14A (the “Definitive Proxy Statement”), in each case relating to the special meeting of stockholders of the Company that was held on October 9, 2020 to, among other things, vote on a proposal to adopt the Merger Agreement.

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~~The~~ On ~~following~~October 9, ~~table~~2020, ~~reflects~~our stockholders adopted the ~~percentage~~ ofMerger ~~total~~Agreement ~~revenues~~and ~~derived~~approved ~~from~~the ~~each~~Merger. ofThe ~~our~~transaction ~~service~~is ~~offerings~~now ~~for~~expected to close in the ~~year~~second ~~ended~~quarter ~~December 31~~of 2021, ~~2019:~~following federal and state regulatory approvals.

On November 3, 2020, we entered into a contract with Parent to perform network design and engineering services for Parent in new fiber markets. The contract could result in up to $3.5 million in incremental revenue for us over the six months following November 3, 2020. No revenue was recognized in 2020.

Our internet address is http://www.Otelco.com. The information contained on our website is not part of, and is not incorporated in, this report or any other report we file with or furnish to the Securities and Exchange Commission (the “SEC”).

The following table reflects the percentage of total revenues derived from each of our service offerings for the year ended December 31, 2020:

Revenue Mix

Source of Revenue:
Local services					3029.87%
Network access					3332.81%
Internet					2325.35%
Transport services					6.7.0%
Video and security					4.46%
Managed services					1.01%
Total					100.0%

Local Services

We are the sole provider of wireline voice telephone services in three of the eleven RLEC territories we serve. In seven territories, the incumbent cable provider also offers local services in portions of these territories. In Missouri, a local electric co-operative also offers local services in a portion of our territory. Local services enable customers to originate and receive telephone calls. The amount that we can charge a customer for certain basic voice services in Alabama, Maine, Massachusetts, Missouri, Vermont and West Virginia is regulated by the Alabama Public Service Commission (the “APSC”), the Maine Public Utilities Commission (the “MPUC”), the Massachusetts Department of Telecommunications and Cable (the “MDTC”), the Missouri Public Service Commission (the “MPSC”), the Vermont Public Utilities Commission (the “VPUC”) and the West Virginia Public Service Commission (the “WVPSC”), respectively. We also have authority to provide service in New Hampshire from the New Hampshire Public Utilities Commission (the “NHPUC”). The regulatory involvement in pricing varies by state and by type of service. In recent years, state commissions have relaxed price regulation of most of our services.

Revenue derived from local services includes monthly recurring charges for voice lines providing local dial tone and calling features, including caller identification, call waiting, call forwarding and voicemail. We also receive revenue for providing long distance services to our customers and directory advertising. We provide local services on a retail basis to residential and business customers. With the high level of acceptance of local service bundles, a significant percentage of our customers receive a broad range of bundled services for a single, fixed monthly price.

We offer long distance telephone services to our RLEC local telephone customers. We provide long distance services on our own facilities or through services purchased from various network service providers. The majority of our RLEC voice customers also utilize our long distance services. Our long distance business is an integral part of the bundles of services we provide to our RLEC customers.

In Maine, Massachusetts and New Hampshire, our CLEC provides communications services tailored to business and enterprise customers, including specialized data and voice network configurations, to support their unique business requirements. ~~Our~~Services ~~fiber~~are ~~network~~provided ~~allows~~using usa tocombination ~~offer~~of ~~our~~leased ~~customers~~network ~~affordable~~facilities and ~~reliable voice and data solutions to support their business requirements and applications.~~

Network Access

Network access revenue relates primarily to services provided by us to long distance carriers in connection with their use of our facilities to originate and terminate interstate and intrastate long distance, or toll, telephone calls. As toll calls are generally billed to the customer originating the call, network access charges are applied in order to compensate each telecommunications company providing services relating to the call. Network access charges apply to both interstate and intrastate calls. Until December 31, 2016, all eleven of our RLECs received Interstate Common Line Support (“ICLS”) and revenue from the Universal Service Fund (the “USF”), and three of our RLECs also received Universal Service Fund High Cost Loop (“USF HCL”) revenue. This revenue is included in our reported network access revenue. Beginning January 1, 2017,

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~~ICLS~~ owned ~~and~~fiber ~~USF~~routes. ~~HCL~~We ~~funding~~are ~~was~~able ~~replaced~~to byprovide ~~Alternative~~customers ~~Connect~~with ~~America~~affordable ~~Model~~and ~~(“A-CAM”)~~reliable ~~funding~~voice ~~for~~and ~~ten~~data ofcommunications ~~our~~through ~~RLECs.~~a ~~Our~~combination ~~Vermont~~of ~~RLEC,~~our ~~which~~own ~~did~~fiber ~~not~~network ~~qualify~~and ~~for A-CAM because it had already deployed~~ fiber toleased ~~parts~~from ofour ~~its~~extensive network, ~~continued to receive USF HCL, and a revised form~~ of ~~ICLS~~interconnected ~~called Connect America Fund Broadband Loop Support (“CAF BLS”), through December 31, 2018~~providers.

In Network ~~December 2018,~~Access the FCC issued an order which revised the A-CAM program (“A-CAM II Order”). A-CAM II changed the broadband buildout requirements from speeds of 10/1 to 25/3 Mbps, provided additional funding for the higher speeds and extended the time for completing the buildout by two years. Accordingly, existing Otelco A-CAM participants became eligible for additional funding and extended their buildout period by two years. In addition, our Vermont RLEC qualified for participation in A-CAM II and elected to give up its CAF BLS support in exchange for A-CAM II funding. The A-CAM II support was effective on January 1, 2019.

~~Intrastate~~Network ~~Access Charges. We generate intrastate~~ access revenue ~~when~~relates aprimarily ~~long~~to ~~distance~~services ~~call,~~provided ~~involving~~by aus to long distance ~~carrier,~~carriers isin ~~originated~~connection ~~and~~with ~~terminated~~their ~~within~~use ~~the~~of ~~same~~our ~~state.~~facilities ~~The~~to ~~interexchange~~originate ~~carrier~~and ~~pays~~terminate usinterstate an and intrastate ~~access~~long ~~payment~~distance, ~~for~~or ~~either~~toll, ~~terminating~~telephone orcalls. ~~originating~~As ~~the~~toll ~~call.~~calls Weare ~~record~~generally billed to the ~~details~~customer oforiginating the call, ~~through~~network ~~our~~access ~~carrier~~charges ~~access~~are ~~billing~~applied ~~system.~~in ~~Our~~order ~~access~~to ~~charges~~compensate ~~for~~each ~~our~~telecommunications ~~intrastate~~company ~~access~~providing services ~~were~~relating ~~historically~~to ~~set~~the ~~by state regulatory commissions~~call. ~~The~~Network ~~Federal~~access ~~Communications~~charges ~~Commission~~apply ~~(the~~to ~~“FCC”)~~both ~~issued~~interstate ~~its~~and ~~intercarrier~~intrastate ~~compensation~~calls. ~~order~~Until ~~in October~~December ~~2011~~31, ~~(the~~2016, ~~“FCC~~all ~~ICC~~eleven ~~Order”).~~of ~~The~~our ~~FCC~~RLECs ~~ICC~~received ~~Order~~Interstate ~~preempted~~Common ~~the~~Line ~~state~~Support ~~commissions’~~(“ICLS”) ~~authority~~and torevenue ~~set~~from ~~terminating~~the ~~intrastate~~Universal ~~access~~Service ~~service~~Fund ~~rates.~~(the ~~The~~“USF”), ~~FCC~~and ~~required~~three ~~companies~~of ~~with~~our ~~terminating~~RLECs ~~access~~also ~~rates~~received ~~higher~~Universal ~~than~~Service ~~interstate~~Fund High ~~rates~~Cost toLoop ~~reduce~~(“USF ~~their~~HCL”) ~~terminating~~revenue. ~~intrastate~~This ~~access~~revenue ~~rates~~is toincluded ain ~~rate~~our ~~equal~~reported tonetwork ~~interstate~~ access ~~service~~revenue. ~~rates~~Beginning ~~by July~~January 1, ~~2013~~2017, ICLS and toUSF ~~move~~HCL tofunding awas ~~“bill~~replaced ~~and keep” arrangement~~ by ~~July 1,~~Alternative ~~2020,~~Connect ~~which~~America ~~will~~Model ~~eliminate~~(“A-CAM”) ~~terminating~~funding ~~access~~for ~~charges~~ten ~~between~~of ~~carriers~~our RLECs. ~~The~~Our ~~FCC~~Vermont ~~ICC~~RLEC, ~~Order~~which ~~also~~did ~~created~~not ~~the~~qualify ~~Connect~~for ~~America~~A-CAM ~~Fund~~because ~~(the~~it ~~“CAF”)~~had toalready ~~offset~~deployed ~~the~~fiber ~~RLECs’~~to ~~resulting~~parts ~~loss~~of inits ~~intrastate terminating access revenues~~network, ~~but~~continued ~~limited the yearly amount recovered~~ to ~~95%~~receive ofUSF ~~the~~HCL, ~~previous~~and ~~year’s~~a ~~revenue~~revised ~~requirement.~~form ~~There~~of isICLS nocalled ~~recovery~~Connect ~~mechanism~~America ~~for~~Fund Broadband ~~the~~Loop ~~lost~~Support ~~revenue~~(“CAF inBLS”), ~~our~~through ~~CLEC~~December 31, 2018.

~~Interstate~~In Access Charges. We generate interstate access revenue when a long distance call originates from an area in a state served by one of our local exchange carriers and terminates outside of that stateDecember 2018, ~~or vice versa. We bill interstate access charges in a manner similar to intrastate access charges. Our RLEC interstate access charges are regulated by~~ the FCC ~~through~~issued ~~our~~an ~~participation~~order inwhich ~~tariffs~~revised ~~filed by John Staurulakis Inc. The FCC regulates~~ the ~~prices local exchange carriers charge for access services in two ways: price caps and rate~~A-~~of-return.~~CAM ~~All~~program of(as ~~our~~so ~~RLECs~~revised, ~~are rate~~“A-~~of-return carriers for purposes of interstate network access regulation~~CAM II”). ~~Interstate access revenue for rate~~A-~~of-return~~CAM ~~carriers~~II ~~for~~changed ~~non-FCC ICC Order elements is based on an FCC regulated rate-of-return on investment and recovery of operating expenses and taxes, in each case solely to~~ the ~~extent~~broadband ~~related~~buildout torequirements ~~interstate~~from ~~access.~~speeds ~~From 1990 through June 2016, the rate-~~of~~-return~~ ~~had~~10/1 ~~been authorized up~~ to ~~11.~~25%./3 ~~In March 2016~~Mbps, ~~the~~provided ~~FCC~~additional ~~reduced~~funding for the ~~authorized~~higher ~~rate-of-return~~speeds toand ~~9.75%~~extended ~~(effective~~the ~~July 1,~~time ~~2021),~~for ~~using~~completing ~~a transitional approach to reduce~~ the ~~impact~~buildout ofby ~~an immediate reduction~~two years. ~~On July 1~~Accordingly, ~~2016,~~existing ~~the~~Otelco ~~rate~~A-~~of-return~~CAM ~~transition~~participants ~~began~~became ~~with~~eligible ~~the~~for ~~authorized~~additional ~~rate~~funding ~~reduced~~and toextended ~~11.0%,~~their ~~with~~buildout ~~further~~period 25by ~~basis points reductions each July~~two ~~1 thereafter until the authorized rate reaches 9~~years.~~75%~~ onIn ~~July 1~~addition, ~~2021.~~our ~~The~~Vermont ~~FCC~~RLEC ~~requires~~qualified ~~terminating~~for ~~interstate~~participation ~~access~~in ~~rates~~A-CAM toII ~~move~~and elected to agive ~~“bill~~up ~~and~~its ~~keep”~~CAF ~~arrangement~~BLS bysupport ~~July 1,~~in ~~2020,~~exchange ~~which~~for ~~will~~A-CAM ~~eliminate~~II ~~access charges between carriers~~funding. ~~Initial~~The ~~reductions~~A-CAM inII ~~interstate~~support ~~access~~was ~~rates~~effective ~~began July 1, 2012, with additional reductions~~ on ~~July~~January 1 ~~of each year through July 1~~, ~~2020~~2019. ~~The CAF provides recovery of terminating interstate access revenues. This recovery is limited to 95% of the previous year’s revenue requirement and excludes CLECs.~~

~~Transition~~Intrastate ~~Service~~Access ~~Fund Revenue~~Charges. ~~Our~~We ~~four~~generate ~~Alabama~~intrastate ~~RLECs~~access ~~recover~~revenue when a ~~portion~~long ofdistance ~~their~~call, ~~costs~~involving ~~through~~a ~~the~~long ~~Transition~~distance ~~Service Fund (the “TSF”)~~carrier, ~~which~~ is ~~administered~~originated byand terminated within the ~~APSC~~same state. ~~All~~The interexchange ~~carriers~~carrier ~~originating~~pays ~~calls~~us inan ~~Alabama~~intrastate ~~contribute~~access topayment ~~the~~for ~~TSF~~either onterminating aor ~~monthly~~originating ~~basis,~~the ~~with~~call. We record the ~~amount~~details of ~~each~~the call through our carrier’s ~~contribution~~access ~~calculated~~billing ~~based~~system. ~~upon~~Our ~~its~~access ~~relative~~charges ~~originating~~for ~~minutes~~our ofintrastate ~~use~~access ~~compared~~services towere ~~the~~historically ~~aggregate~~set ~~originating~~by ~~minutes~~state ofregulatory ~~use~~commissions. ~~for~~The ~~all~~Federal ~~telecommunication~~Communications ~~carriers~~Commission ~~participating~~(the “FCC”) issued its intercarrier compensation order in October 2011 (the ~~TSF~~“FCC ICC Order”). The ~~TSF~~FCC ~~reduces~~ICC ~~the~~Order ~~vulnerability~~preempted ofthe ~~our~~state ~~Alabama~~commissions’ ~~RLECs~~authority to aset ~~loss~~terminating ofintrastate access ~~and~~service ~~interconnection revenue~~rates. ~~TSF~~The ~~payments~~FCC ~~are~~required ~~received~~companies ~~monthly.~~with ~~Negotiations~~terminating toaccess ~~eliminate~~rates ~~TSF~~higher ~~payments~~than ininterstate ~~Alabama~~rates ~~were~~to ~~completed~~reduce intheir ~~August 2015.~~terminating ~~TSF~~intrastate ~~payments~~access ~~will~~rates beto ~~phased~~a ~~out~~rate ~~over~~equal ato ~~five-year~~interstate ~~period~~access ~~that~~service ~~began~~rates inby ~~June~~July ~~2016~~1, 2013, and ~~will~~to ~~end~~move into ~~June~~a “bill and keep” arrangement by July ~~2021~~1, 2020, which has eliminated terminating access charges between carriers. The ~~reduction~~FCC inICC Order also created the ~~TSF~~Connect ~~was~~America 5%Fund in(the ~~each~~“CAF”) ofto ~~2016~~offset ~~and~~the ~~2017~~RLECs’ ~~and~~resulting ~~10%~~loss in ~~2018~~intrastate ~~and~~terminating ~~will~~access berevenues, ~~15%~~but inlimited ~~each~~the yearly amount recovered to 95% of ~~2019~~the ~~and~~previous ~~2020~~year’s revenue requirement. There is no recovery mechanism for the lost revenue in our CLEC.

Interstate Access Charges. We generate interstate access revenue when a long distance call originates from an area in a state served by one of our local exchange carriers and terminates outside of that state, or vice versa. We bill interstate access charges in a manner similar to intrastate access charges. Our RLEC interstate access charges are regulated by the FCC through our participation in tariffs filed by John Staurulakis Inc. The FCC regulates the prices local exchange carriers charge for access services in two ways: price caps and rate-of-return. All of our RLECs are rate-of-return carriers for purposes of interstate network access regulation. Interstate access revenue for rate-of-return carriers for non-FCC ICC Order elements is based on an FCC regulated rate-of-return on investment and recovery of operating expenses and taxes, in each case solely to the extent related to interstate access. From 1990 through June 2016, the rate-of-return had been authorized up to 11.25%. In March 2016, the FCC reduced the authorized rate-of-return to 9.75% (effective July 1, 2021), using a transitional approach to reduce the impact of an immediate reduction. On July 1, 2016, the rate-of-return transition began with the authorized rate reduced to 11.0%, with further 25 basis points reductions each July 1 thereafter until the authorized rate reaches 9.75% on July 1, 2021. The FCC required terminating interstate access rates to move to a “bill and keep” arrangement by July 1, 2020, which has eliminated access charges between carriers. Initial reductions in interstate access rates began July 1, 2012, with additional reductions on July 1 of each year through July 1, 2020. The CAF provides recovery of terminating interstate access revenues. This recovery is limited to 95% of the previous year’s revenue requirement and excludes CLECs.

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~~Maine~~Transition ~~Universal~~ Service Fund Revenue. ~~One~~ Our offour ~~our~~Alabama ~~three Maine~~ RLECs ~~recovers~~recover a portion of ~~its~~their costs through the ~~Maine~~Transition ~~Universal~~ Service Fund (the ~~MUSF~~“TSF”), which is administered by the ~~MPUC~~APSC. All ~~local and~~ interexchange carriers originating calls in ~~Maine~~Alabama contribute to the ~~MUSF~~TSF on a monthly basis, with the amount of each carrier’s contribution calculated based upon ~~a percentage~~its relative originating minutes of ~~retail~~use ~~intrastate~~compared ~~revenues~~to the aggregate originating minutes of use for all telecommunication carriers participating in the TSF. The ~~MUSF~~TSF ~~was~~reduces ~~created~~the vulnerability of our Alabama RLECs to ~~support~~a ~~RLEC~~loss ~~universal~~of ~~service~~access ~~goals~~and ininterconnection ~~response~~revenue. toTSF ~~legislative~~payments ~~mandates~~are received monthly. Negotiations to ~~reduce~~eliminate ~~intrastate~~TSF ~~access~~payments ~~rates~~in Alabama were completed in August 2015. TSF payments will be phased out over a five-year period that began in June 2016 and will end in June 2021. The reduction in the TSF was 5% in each of 2016 and 2017, ~~expand~~10% ~~local~~in ~~calling~~2018 ~~areas~~and 15% in each of 2019 and ~~cap~~2020. ~~local~~Final ~~service~~payments ~~rates~~and true-ups will be made in the first half of 2021, with no further support provided.

Maine Universal Service Fund. One of our three Maine RLECs recovers a portion of its costs through the Maine Universal Service Fund (the “MUSF”), which is administered by the MPUC. All local and interexchange carriers in Maine contribute to the MUSF on a monthly basis, with the amount of each carrier’s contribution calculated based upon a percentage of retail intrastate revenues. The MUSF was created to support RLEC universal service goals in response to legislative mandates to reduce intrastate access rates, expand local calling areas and cap local service rates.

Internet

We provide a variety of internet data services to our customers, including bulk broadband data to support large corporate enterprise users and digital high-speed data lines in varying capacity speeds for business and residential use. Digital high-speed data services are provided via fiber to the premise; fiber to the node; digital subscriber line (“DSL”); cable modems; and wireless broadband, depending upon the location in which the service is offered, and via dedicated fiber connectivity to larger business customers. With the expansion of our RLEC fiber network, the upgrade of our cable network to ~~DODSIS~~DOCSIS 3.1 and the standardization on VDSL throughout our network, approximately 7548% of the RLEC territory ~~will~~had beaccess ~~able~~ to ~~have~~capability ranging from 5025 Mbps ~~mps~~ to ~~gigabit~~one ~~capability~~Gigabit byat the end of 2020. We charge our internet customers a flat rate for unlimited usage and a premium for higher speed internet services. We are able to provide digital internet data lines to virtually all of our RLEC customers and all of our CLEC customers. Under A-CAM, we have specific requirements to expand the availability of higher broadband speeds to our customers and expect to invest in our network to meet or exceed those requirements in the timeframes required by the FCC.

Transport Services

Our CLEC receives monthly recurring revenues for the rental of fiber to transport data and other telecommunication services in Maine and New Hampshire from businesses and telecommunication carriers over our fiber network. Large business, education and government customers in our RLEC are also served from our fiber-based network.

Video and Security

We provide cable television services, including high definition, and digital video recording capability ~~and pay- per-view programming~~, over networks with 750 MHz of transmission capacity or by Internet Protocol television (“IPTV”) in our Alabama service area. ~~We offer digital signals, high-definition program content and digital video recording capability through both our traditional cable plant and IPTV.~~ In 2020, our cable network ~~will~~was be upgraded to DOCSIS 3.1, enabling customers to have up to gigabit speed internet services. Our cable television packages offer upover to80 ~~200~~ channels. We are also a licensed installer of security equipment in Alabama. We offer wireless security systems in Alabama and Missouri and monthly monitoring of security systems through a third-party monitoring company.

Managed Services

We provide private/hybrid cloud hosting services, as well as consulting and professional IT engineering services, for mission-critical software applications used by small and mid-sized North American companies. Revenues are generated from monthly recurring hosting fees, commonly referred to as Infrastructure as a Service (“IaaS”), monthly maintenance fees, à la carte professional engineering services and pay-as-you-use Software as a Service (“SaaS”). Services are domiciled in two diverse Company-owned data centers.

Network Assets

Our telephone networks include carrier-grade advanced switching capabilities provided by both traditional digital and software-based switches; fiber rings and routers; and network software supporting specialized business applications, all of which meet industry standards for service integrity, redundancy, reliability and flexibility. Our networks enable us to provide traditional and Internet Protocol (“IP”), wireline telephone services and other calling features; long distance services; digital internet services through DSL, cable modems and dedicated circuits; and specialized customer specific applications.

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Network Assets

Sales, Marketing and Customer Service

In Maine, Massachusetts, New Hampshire, Vermont and West Virginia, our RLECs and CLEC historically provided services under the brand names “OTT Communications” and “Reliable Networks.” However, beginning in 2018, all services were rebranded under the brand name “Otelco.” Our CLEC competes with the incumbent carriers throughout each state, as well as with other competitive communications providers, utilizing both an employee and agent sales force. Service configurations are tailored to meet specific customer requirements, utilizing customer designed voice and data telecommunications configurations. Increased service monitoring for business customers is provided through a state -of -the -art network operations center and serves as a differentiator for our ~~offers~~offerings. We offer an IP-based Hosted Private Branch Exchange service (“HPBX”) that provides industry-leading capability for our customers, as well as cloud hosting and professional engineering services.

Our RLEC marketing approach emphasizes locally managed, customer-oriented sales, marketing and service. We believe that we are able to differentiate ourselves from any competition by providing a superior level of service in our territories. Each of our RLECs has a long history in the communities it serves, which has helped to enhance our reputation among local residents by fostering familiarity with our products and level of service. Our customer service representatives are local residents and often have a direct connection to their communities, which we believe further improves customer satisfaction. We also build upon our strong reputation by participating in local activities, such as local fundraising and charitable events for schools and community organizations and, in Alabama, by airing local interest programs on our local access community cable channels.

Part of our strategy is to increase customer loyalty and strengthen our brand name by deploying new technologies, adding fiber to our distribution network, and offering comprehensive bundling of services, including digital high-speed internet access, cable television, unlimited long distance and a full array of calling features. In addition, our ability to provide our customers with a single, unified bill for all of our RLEC and CLEC services is a competitive advantage and helps to enhance customer loyalty.

Competition

Local Services

We believe that many of the competitive threats to wireline telephone companies are not as significant in portions of our RLEC service areas as in more urban areas. The demographic characteristics of rural telecommunications markets generally require significant capital investment to offer competitive wireline telephone services with low potential revenues. However, our RLECs face wireline telephone competition in the majority of our markets from a cable company or electric co-operative offering telephone and data services. New market entrants, such as providers of satellite broadband, and indirect competition, such as providers of voice over IP (“VoIP”), have also gained greater acceptance over time.

We currently qualify for the federal rural exemption from certain interconnection obligations that support industry competition, including obligations to provide services for resale at discounted wholesale prices and to offer unbundled network elements. If the exemption were terminated by a state commission, then our RLECs could face additional competition.

In all of our markets, we face competition from wireless carriers. We have experienced a decrease in voice lines as a result of customers switching their residential wireline telephone service to a wireless service. A portion of the wireless technology threat to our business is reduced, due in part to the topography of some of our telephone territories, which can result in inconsistent wireless coverage in some areas. Nevertheless, as wireless carriers continue the deployment of newer technologies in our territories, we expect to experience increased competition from these carriers.

The long distance market remains competitive in all of our RLEC territories. We compete with wireless carriers and other service providers. However, we believe that our service bundling that includes long distance, our long-standing local presence in our territories and our ability to provide a single, unified bill for all of our services are competitive advantages. The majority of our customers have selected us for their long distance services as part of their overall package of services.

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our telephone territories, which can result in inconsistent wireless coverage in some areas. Nevertheless, as wireless carriers continue the deployment of newer technologies in our territories, we expect to experience increased competition from these carriers.

In Maine, Massachusetts and New Hampshire, we operate as a facilities-based CLEC in areas primarily served by Consolidated Communications (formerly FairPoint Communications) or Verizon. There are other competitors who serve these markets today as both facilities-based and resale carriers. Our focus has been on the small-to-medium size business customer with multiple locations and enterprise telecommunications requirements, where we offer a combination of knowledge, experience, competitive pricing and IP-based products to meet their specialized needs.

Internet

Competition in the provision of RLEC data lines and internet services currently comes from alternative digital high-speed internet service providers. Competitors vary on a market-to-market basis and include cable providers Charter Communications, Inc., under the Spectrum brand name (“Spectrum”), Comcast Corporation (“Comcast”) and Co-Mo Electric Cooperative, Inc. inIn Missouri, we provide wireless high-speed data lines to over 2,000 subscribers outside of our rural telephone services territory. Our CLEC customers are provided a variety of data service options based on their individual requirements.

Transport Services

Other local telephone companies, long distance carriers, cable providers, utilities, governments and industry associations deploy and sell fiber capacity to users. Existing and newly deployed capacity could affect market pricing. Multi-year contracts generally protect existing relationships and provide revenue stability. The cost of and time required for deploying new fiber can be a deterrent to adding capacity. We have expanded our fiber networks in Maine and Alabama to reach additional locations and serve incremental customers.

Video and Security

We offer cable television services in our Alabama territory. Cable services are delivered through traditional cable technology and IPTV. Spectrum provides cable service, passing about 30% of our RLEC Alabama telephone subscribers and approximately 60% of our RLEC Maine telephone subscribers. In Massachusetts, Comcast provides cable service, passing more than 90% of our telephone subscribers. In West Virginia, Shentel provides cable service, passing more than 98% of our telephone subscribers. In addition, we compete against digital broadcast satellite providers including DISH Network and AT&T’s DirecTV in our Alabama territory. Our broadband subscribers also have access to “Over The Top” entertainment services offered by numerous providers, such as Netflix and Hulu, including local broadcast channels in Vermont.

Managed Services

The managed services and cloud hosting market has numerous competitors from very large multi-dimensional companies such as Amazon, Microsoft, Google and IBM, to divisions of large telecommunications firms, to small operations serving specific local markets or industries. Our managed services offerings are focused on small and mid-sized companies who have mission-critical software applications that also need operational and design support for their applications.

Information Technology and Support Systems

We have an integrated software system that functions as both an operational support and a customer care/billing system. The system includes automated provisioning and service activation, mechanized line records and trouble reporting. These services are provided through the use of licensed third-party software, ~~which has been tailored for our use by the vendor. The system will include detailed network and premise maps for all RLEC territories by the end of 2020.~~

We have implemented all currently established safeguards to Customer Proprietary Network Information as established by the FCC for telecommunications providers, and we are compliant with the “red flag” provisions of the Fair and Accurate Credit Transactions Act.

Environment

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~~costs~~ which ~~incurred~~has bybeen ustailored tofor ~~date~~our ~~have~~use ~~not~~by ~~been~~the ~~material,~~vendor. ~~and~~Detailed wenetwork ~~currently~~and ~~have~~premise nomaps ~~reason~~for toall ~~believe~~RLEC ~~that~~territories ~~such~~were ~~costs~~added ~~will~~to ~~become~~the ~~material~~system in ~~the foreseeable future~~2020.

Environment

We are subject to various federal, state and local laws relating to the protection of the environment. We believe that we are in compliance in all material respects with all such laws. The environmental compliance costs incurred by us to date have not been material, and we currently have no reason to believe that such costs will become material in the foreseeable future.

Employees

As of December 31, ~~2019~~2020, we employed ~~201~~202 employees, 200 of which were full-time employees. None of our employees are members of, or are represented by, any labor union or other collective bargaining unit. We consider our relations with our employees to be good.

Item 1A. Risk Factors

In evaluating our business, every investor should carefully consider the following risk factors. Our business, financial condition, results of operations and cash flows could be materially and adversely affected by any of the following risks. Our business operations could also be affected by additional risk factors that apply generally to companies, as well as other risks that are not presently known to us or that we currently consider to be immaterial.

Risks Related to Our Business and Industry

Public Health Threats or Outbreaks of Communicable Diseases Could Have a Material Adverse Effect on Our Operations and Overall Financial Performance.

We may face risks related to public health threats or outbreaks of communicable diseases. A global health crisis, such as the current outbreak of coronavirus or COVID-19, could adversely affect the United States and global economies and limit the ability of enterprises to conduct business for an indefinite period of time. The current outbreak of COVID-19 has negatively impacted the global economy, disrupted financial markets and international trade, resulted in increased unemployment levels and significantly impacted global supply chains, all of which have the potential to impact our business.

In addition, government authorities have implemented various mitigation measures, including travel restrictions, limitations on business operations, stay-at-home orders and social distancing protocols. While our business has been deemed critical infrastructure by the United States Department of Homeland Security, the economic impact of the aforementioned actions may impair our ability to sustain sufficient financial liquidity and impact our financial results. Specifically, the continued spread of COVID-19 and efforts to contain the virus could: (i) result in an increase in costs related to delayed payments from customers and uncollectable accounts, (ii) cause a reduction in revenue related to late fees and other charges related to governmental regulations, (iii) cause delays and disruptions in the supply chain related to obtaining necessary materials for our network infrastructure or customer premise equipment, (iv) cause workforce disruptions, including the availability of qualified personnel; and (v) cause other unpredictable events.

As we cannot predict the duration or scope of the global health crisis, the anticipated negative financial impact to our operating results cannot be reasonably estimated, but could be material and last for an extended period of time.

The Telecommunications Industry Experiences Continuous Competition.

The market for telecommunication services is highly competitive. Currently, we have competition in eight of our markets from cable providers and an electric co-operative. Certain competitors benefit from brand recognition, financial, personnel and marketing resources and access to capital that are significantly greater than ours, which may also be affected by further industry consolidation. In addition, our relative size and the distance between our regional businesses makes it more difficult for us to achieve scale economies and efficiencies than certain of our competitors, which puts us at a competitive disadvantage and may lead to customer attrition. We cannot predict the number of new competitors that will emerge, especially as a result of existing or new federal and state regulatory or legislative actions. Increased competition from existing and new entities could have an adverse effect on our business, revenue and cash flow.

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recognition, financial, personnel and marketing resources and access to capital that are significantly greater than ours, which may also be affected by further industry consolidation. In addition, our relative size and the distance between our regional businesses makes it more difficult for us to achieve scale economies and efficiencies than certain of our competitors, which puts us at a competitive disadvantage and may lead to customer attrition. We cannot predict the number of new competitors that will emerge, especially as a result of existing or new federal and state regulatory or legislative actions. Increased competition from existing and new entities could have an adverse effect on our business, revenue and cash flow.

In all of our markets, we face competition from wireless carriers. As wireless carriers continue to build out and enhance their voice and data networks and add products and services targeted to the fixed wireless market, we may experience increased competition, which could have an adverse effect on our business, revenue and cash flow.

The current and potential competitors in our RLEC territories include cable television companies; electric utilities; CLECs and other providers of telecommunications and data services, including internet and VoIP service providers; wireless carriers; satellite television and internet companies; alternate access providers; and neighboring incumbent local exchange carriers.

In Maine, New Hampshire and Massachusetts, our CLEC operations may encounter changes in the competitive landscape that would affect ~~its~~our continued ability to ~~grow~~add and/or retain customers, sustain current pricing plans and control the cost of access to incumbent carrier customers. Our CLEC leases a portion of its facilities, reducing its ability to adjust to price competition. A portion of these “last mile” facilities leased from the incumbent carrier can no longer be ordered under the same terms and pricing for new customers. Existing terms and pricing may become more expensive in February 2023, which would negatively impact our cost of service.

We provide our long distance services within our territories, primarily through bundling long distance with other local services and providing a single bill for these services. Carriers offering VoIP services continue to develop attractive new offerings. There can be no assurance that our local services revenue, including long distance services, will not decrease in the future due to competition and/or the introduction of new services by current and new competitors.

Changes in the Regulation of the Telecommunications Industry Could Adversely Affect Our Business, Revenue or Cash Flow.

We operate in an industry that is regulated at the federal, state and local level. The majority of our revenue has historically been supported by and/or subject to some level of regulation. Certain federal and state regulations and local franchise requirements have been, are currently, and may in the future be, the subject of judicial proceedings, legislative hearings and administrative proposals. Such proceedings may relate to, among other things, federal and state universal service funds, the rates we may charge for our local, network access and other services, the manner in which we offer and bundle our services, the terms and conditions of interconnection, unbundled network elements and resale rates, and could change the manner in which telecommunications companies operate. The FCC ICC Order began significantly reducing access revenue received by us in July 2012. Subsequently, we accepted the FCC’s A-CAM offer for all of our eleven RLECs, which replaced USF HCL revenue for ten of those RLECs effective as of January 1, 2017, and one RLEC effective as of January 1, 2019, requiring additional network capital expenditures. A-CAM support will decline over a twelve year period. In addition, there can be no assurance that recent FCC actions will not be changed in the future. Any such changes could adversely affect our business, revenue and cash flow.

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other things, federal and state universal service funds, the rates we may charge for our local, network access and other services, the manner in which we offer and bundle our services, the terms and conditions of interconnection, unbundled network elements and resale rates, and could change the manner in which telecommunications companies operate. The FCC ICC Order began significantly reducing access revenue received by us in July 2012. Subsequently, we accepted the FCC’s A-CAM offer for all of our eleven RLECs, which replaced USF HCL revenue for ten of those RLECs effective as of January 1, 2017, and one RLEC during 2019, requiring additional network capital expenditures. A-CAM support will decline over a twelve year period. In addition, there can be no assurances that recent FCC actions will not be changed in the future. Any such changes could adversely affect our business, revenue and cash flow.

If We Fail to Meet Our Broadband Deployment Obligations Under A-CAM, We May Lose All or Part of Our A-CAM Support.

On March 23, 2016, the FCC released an order, which adopted changes to the Universal Service programs, directed to preserve and advance voice and broadband service in areas served by rate-of-return carriers. The order provided qualifying rate-of-return carriers the option of receiving model-based support through A-CAM in lieu of legacy rate-of-return support through CAF BLS, formerly ICLS, and USF HCL. Ten of our RLECs qualified for A-CAM and elected to accept A-CAM support beginning in 2017. Our other RLEC became eligible for A-CAM in 2019 and elected to receive support beginning in January 2019. These elections are expected to provide A-CAM support through 2028. However, the A-CAM election includes specific broadband deployment obligations, including the number of locations to be capable of specific broadband speeds within certain eligible Census Blocks in our service areas. If we fail to meet these broadband deployment obligations, we may lose all or part of our A-CAM support, which would adversely affect our business, revenue and cash flow.

If We Continue to Lose Voice and Data Lines, Our Business and Results of Operations Will Likely Be Adversely Affected.

Our business generates revenue by delivering voice and data services. We have experienced net voice and data line loss in our markets due to wireless substitution, increased competition from organizations using different delivery technologies and the inability to offer increased data speeds for our customers driven by the nature of the Company’s primarily copper-based network. Without increased investment in fiber and other delivery technologies, we expect to continue to experience net voice and data line loss in our markets, which could impact our ability to fund continued investment in our network.

We Are Subject to Restrictive Debt Covenants That Limit Our Business Flexibility By Imposing Operating and Financial Restrictions on Our Operations.

Our credit facility contains certain covenants that, among other things, restrict our ability to take specific actions, which may limit our ability to invest in new services or respond to competitive forces, including, without limitation, restrictions on our ability to:

•

incur certain liens;

•

incur additional indebtedness;

•

wind up, liquidate, merge, or consolidate with any other person or transfer or dispose of certain properties or assets;

•

change the nature of our business;

•

make certain types of restricted payments, including dividends on our common stock, investments and acquisitions;

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enter into specified transactions with affiliates; and

•

enter into sale and leaseback transactions.

Future debt obligations may impose similar or other restrictive covenants.

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~~Our~~ are ~~credit~~expected ~~facility~~to ~~also~~provide ~~requires~~A-CAM ~~quarterly~~support ~~fixed~~through ~~principal~~2028. ~~payments~~However, ~~and~~the ~~annual~~A-CAM ~~variable~~election ~~excess~~includes ~~cash~~specific ~~flow~~broadband ~~payments~~deployment obligations, ~~which~~including ~~may~~the ~~limit~~number ~~cash~~of ~~available~~locations ~~for~~to ~~our~~be ~~operations.~~capable Inof ~~addition,~~specific ~~our~~broadband ~~financial~~speeds ~~covenants~~within ~~may~~certain ~~require~~eligible ~~the~~Census ~~use~~Blocks ofin ~~operating~~our ~~cash~~service areas. If we fail to ~~pay~~meet ~~outstanding~~these ~~debt~~broadband ~~and~~deployment ~~limit~~obligations, we may lose all or part of our ~~ability~~A-CAM tosupport, ~~invest~~which inwould adversely affect our ~~operations~~business, revenue and cash flow.

~~The~~ If ~~interest~~We ~~rates~~Continue ofto ~~our~~Lose ~~term~~Voice ~~loans~~Lines ~~are~~and ~~set~~Cannot atMaintain aor ~~margin~~Grow ~~over~~Data anLines, ~~adjusted~~Our ~~LIBOR~~Business ~~rate~~and Results of Operations Will Likely Be Adversely Affected.

~~LIBOR,~~ Our ~~the~~business ~~London~~generates ~~interbank~~revenue ~~offered~~by ~~rate,~~delivering isvoice ~~the basic rate of interest used in lending between banks on the London interbank market~~ and isdata ~~widely~~services. ~~used~~We ashave aexperienced ~~reference~~net ~~for~~voice ~~setting~~line ~~the~~loss ~~interest~~in ~~rate~~our onmarkets ~~loans~~due ~~globally. Interest rates applicable~~ to ~~our~~wireless ~~term~~substitution ~~loans (including any incremental term loans incurred under the accordion feature)~~ and ~~the~~increased ~~revolving~~competition ~~loans~~from ~~(other~~organizations ~~than~~using ~~the~~different ~~swing~~delivery ~~line~~technologies. ~~loans)~~The ~~under~~recent ~~our~~investments ~~credit~~in ~~facility~~data ~~are~~network ~~set~~upgrades athave aresulted ~~margin~~in ~~over~~modest angrowth ~~adjusted~~in ~~LIBOR~~data ~~rate~~services ~~(which~~in is2020. ~~defined~~Without ascontinued ~~the~~investment ~~higher~~in ~~of (1) LIBOR~~fiber ~~multiplied~~and byother ~~the~~delivery ~~statutory~~technologies, ~~reserve~~we ~~rate~~may ~~and~~return ~~(2) 0.0%~~to ~~per annum) or~~ a ~~base~~historical ~~rate~~pattern ~~(which is defined as the highest~~ of ~~(a) the~~ ~~prime~~data ~~rate~~service decline, ~~(b) the federal funds effective rate plus 0.50% per annum~~which, ~~(c) the~~when ~~adjusted~~coupled ~~LIBOR~~with ~~rate~~expected ~~for~~net anvoice ~~interest~~line ~~period~~loss ofin ~~one~~our ~~month plus 1.00% per annum~~markets, ~~and~~could ~~(d) 0.0%~~impact ~~per annum), at~~ our ~~option.~~ability ~~Interest rates applicable~~ to ~~the~~fund ~~swing~~continued ~~line~~investment ~~loans~~in ~~under~~ our ~~credit facility are set at a margin over the above-mentioned base rate~~network.

On July 27, 2017, the United Kingdom’s Financial Conduct Authority, which regulates LIBOR, announced that it intends to phase out LIBOR by the end of 2021. It is unclear if at that time LIBOR will cease to exist or if new methods of calculating LIBOR will be established such that it continues to exist after 2021. The Alternative Reference Rates Committee, a steering committee comprised of large U.S. financial institutions convened by the U.S. Federal Reserve, has recommended the Secured Overnight Financing Rate (“SOFR”) as a more robust reference rate alternative to U.S. dollar LIBOR. SOFR is calculated based on short-term repurchase agreements, backed by Treasury securities. SOFR is observed and backward looking, which stands in contrast with LIBOR under the current methodology, which is an estimated forward-looking rate and relies, to some degree, on the expert judgment of submitting panel members. Given that SOFR is a secured rate backed by government securities, it will be a rate that does not take into account bank credit risk (as is the case with LIBOR). SOFR is therefore likely to be lower than LIBOR and is less likely to correlate with the funding costs of financial institutions. Whether or not SOFR attains market traction as a LIBOR replacement tool remains in question. As such, the future of LIBOR at this time is uncertain. In preparation for the potential phase out of LIBOR, we may need to renegotiate our financial obligations and derivative instruments that utilize LIBOR. However, these efforts may not be successful in mitigating the legal and financial risk from changing the reference rate in our legacy agreements. Furthermore, the discontinuation of LIBOR may adversely impact our ability to manage and hedge exposures to fluctuations in interest rates using derivative instruments.

We May Not Be Able to Integrate New Technologies and Provide New Services in a Cost-Efficient Manner.

The telecommunications industry is subject to rapid and significant changes in technology, frequent new service introductions, changes in pricing and evolving industry standards. Technological developments may reduce the competitiveness of our networks and require additional capital expenditures or the procurement of additional products that could be expensive and time consuming to install and integrate into our network. Our financial condition or the terms and conditions included in our credit facility may limit our ability to make additional capital expenditures or procure additional products. In addition, a substantive investment by a competitor in a new technology could challenge our position in the marketplace, as the services offered by our competitor arising out of new technology may reduce the attractiveness of our services. If we fail to adapt successfully to technological advances or fail to obtain access to new technologies, we could lose customers and be limited in our ability to attract new customers and/or sell new services to our existing customers. In addition, delivery of new services in a cost-efficient manner depends upon many factors, and we may not generate the revenue anticipated from such services.

Disruptions in Our Networks and Infrastructure May Cause Us to Lose Customers and Incur Additional Expenses.

To be successful, we will need to continue to provide our customers with reliable and timely service over our networks. We face the following risks to our networks and infrastructure:

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our territories could have significant weather events which physically damage network infrastructure, potentially disrupting our ability to provide service and potentially encouraging our customers to find alternative service providers;

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our rural geography creates the risk of security breaches, break-ins and sabotage;

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much of our equipment has long service lives, which could increase the frequency of malfunction and outage;

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our equipment, access and network interface suppliers could experience outages, delivery limitations or labor issues which could impact our ability to provide services to our customers;

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power surges and outages, computer viruses or hacking and software or hardware defects that are beyond our control; and

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unusual spikes in demand or capacity limitations in our or our suppliers’ networks.

Disruptions may cause interruptions in service or reduced capacity for customers, either of which could cause us to lose customers and/or incur expenses, and thereby adversely affect our business, revenue and cash flow. In addition, the APSC, MPUC, MDTC, MPSC, NHPUC, VPUC and/or WVPSC could require us to issue credits on customer bills for such service interruptions, further impacting revenue and cash flow.

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Our Operating Activities Are Subject to Risks Caused by Misappropriation, Misuse, Leakage, Falsification and Accidental Release or Loss of Information Maintained in Our Information Technology Systems.

We operate critical infrastructure and our operating activities are subject to risks caused by misappropriation, misuse, leakage, falsification and accidental release or loss of information maintained in our information technology systems, including customer, personnel and vendor data. These risks could result from cyber-attacks, which may be committed by our employees or external factors operating in any geography, including jurisdictions where law enforcement measures to address such attacks are unavailable or ineffective, or by other means. Cyber-attacks against companies have increased in frequency, sophistication, scope and potential harm in recent years. Any preventive actions we have taken or may take to reduce the risks of cyber-attacks may be insufficient to repel or mitigate the effects of a cyber-attack in the future, and our resources available to take preventive actions in the future may be limited. We could be exposed to significant costs if any of the above risks were to materialize, and any of the events described above could impair our operations, damage the reputation and credibility of us and our business and have a negative impact on our revenues. Costs related to these risks could include incentives offered to existing customers to retain their business, increased expenditures on cyber security measures and the use of alternate resources, lost revenues from business interruption and litigation, which may be protracted in nature. We could also be required to expend significant capital and other resources to remedy any such security breach.

Our Business is Geographically Concentrated and Dependent on Regional Economic Conditions.

Our business is conducted primarily in north central Alabama, Maine, New Hampshire, western Massachusetts, central Missouri, western Vermont and southern West Virginia and, accordingly, our business is dependent upon the general economic conditions of these regions. There can be no assurance that future economic conditions in these regions will not impact demand for our services or cause residents or businesses to relocate to other regions, which may adversely impact our business, revenue and cash flow. There can also be no assurance that these regions will respond to market and economic changes in a similar nature to urban markets or other regional areas.

Our Success Depends on a Small Number of Key Personnel.

Our success depends on the personal efforts of a small group of skilled employees and senior management. The rural nature of much of our service area provides for a smaller pool of skilled telephone employees and increases the challenge of hiring employees. The loss of key personnel could have a material adverse effect on our financial performance.

Our Performance Is Subject to a Number of Economic and Non-Economic Factors That Are Beyond Our Control, Which We May Not Be Able to Predict Accurately.

There are factors that may be beyond our control that could affect our operations and business. Such factors include adverse changes in the conditions in the specific markets for our services, the conditions in the broader market for telecommunication services, natural disasters and health emergencies, including earthquakes, fires, power outages, typhoons, floods, pandemics or epidemics such as the coronavirus and manmade events such as civil unrest, labor disruption, international trade disputes, international conflicts, terrorism, wars and critical infrastructure attacks and the conditions in the domestic and global economies, generally. Any of these events, among others, could materially and adversely affect our financial condition and operating results. For example, the COVID-19 may impact the global economy or negatively affect various aspects of our business, including our workforce and demand for our services, which could impact our ability to deliver services to our customers and make it more difficult to meet our expectations and obligations.

Although our performance is affected by the general condition of the economy, not all of our services are affected equally. Voice revenue is generally linked to relatively consistent variables such as population changes, housing starts and general economic activity levels in the areas served. Data and cable television revenue is generally related to more variable factors, such as changing levels of discretionary spending on entertainment and the adoption of e-commerce and other online activities by our current or prospective customers. It is not possible for management to accurately predict all of these factors and the impact of such factors on our performance.

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broader market for telecommunication services, natural disasters and health emergencies, including earthquakes, fires, power outages, typhoons, floods, pandemics or epidemics such as the coronavirus and manmade events such as civil unrest, labor disruption, international trade disputes, international conflicts, terrorism, wars and critical infrastructure attacks and the conditions in the domestic and global economies, generally. Any of these events, among others, could materially and adversely affect our financial condition and operating results. For example, the coronavirus may impact the global economy or negatively affect various aspects of our business, including our workforce and demand for our services, which could impact our ability to deliver services to our customers and make it more difficult to meet our expectations and obligations.

Changes in the competitive, technological and regulatory environments may also impact our ability to increase revenue and/or earnings from the provision of local wireline services. We may therefore have to place increased emphasis on developing and realizing revenue through the provision of new and enhanced services with higher growth potential. In such a case, there is a risk that these revenue sources, as well as our cost savings efforts through further efficiency gains, will not grow or develop at a fast enough pace to offset declines in local residential services. It is also possible that, as we invest in new technologies and services, demand for those new services may not develop. There can be no assurance that we will be able to successfully expand our service offerings through the development of new services, and our efforts to do so may have a material adverse effect on our financial performance.

Failure to Receive Approved Levels of FCC Support Funding Would Adversely Affect Our Business, Revenue and Cash Flow.

Beginning January 1, 2017, A-CAM replaced USF HCL for two of our three RLECS that had previously received USF HCL support payments, and the third RLEC continued to receive USF HCL and CAF BLS support payments through December 2018. On January 1, 2019, it qualified for, and began receiving, A-CAM II funding. The A-CAM and A-CAM II support requires us to make additional capital investments to build out our network to support the delivery of higher broadband speeds. If our participating RLECs do not receive the approved level of A-CAM or A-CAM II support from the FCC for any reason, our business, revenue and cash flow would be negatively affected.

The outcome of any future FCC proceedings and other regulatory or legislative changes could affect the amount of support that we receive, and could have an adverse effect on our business, revenue and cash flow. If a wireless or other telecommunication carrier receives ETC status in our service areas or even outside of our service areas, the amount of support we receive from the USF HCL could decline under current rules, and under some proposed USF HCL rule changes, could be significantly reduced.

USAC serves as the administrative agent to collect data and distribute funds for USF and in 2006, it began conducting High Cost Beneficiary audits, designed to ensure compliance with FCC rules and program requirements and to assist in program compliance. USAC randomly selects RLECs to be audited each year and several of our RLECs have been selected for one of these audits each year. In December 2016, four of our RLECs were selected for a payment quality assurance audit, which has since been completed with no material findings. USAC has issued a no further action determination letter for three of these audits and the fourth audit revealed an overpayment due to us, which we refunded to USAC in July 2017. If USAC determines in any future audit that any of our data submissions were incorrect, we could be required to return funds to USAC for the period under review, which would negatively affect our business revenue and cash flow.

If Risks weRelated ~~fail~~ to ~~maintain~~Our ~~proper~~Indebtedness and effective internal control over financial reporting, our ability to produce accurate and timely financial statements could be impaired, which could harm our operating results, investors’ views of us and, as a result, the value of our common stock.

~~Pursuant~~ We toAre ~~Section 404~~Subject ofto ~~the~~Restrictive ~~Sarbanes-Oxley~~Debt ~~Act~~Covenants ofThat ~~2002,~~Limit ~~our~~Our ~~management~~Business isFlexibility ~~required~~By toImposing ~~report~~Operating ~~upon~~and ~~the~~Financial ~~effectiveness~~Restrictions ofon ~~our~~Our ~~internal control over financial reporting~~Operations. ~~However, for so long as we remain a~~

•

incur certain liens;

•

incur additional indebtedness;

•

wind up, liquidate, merge, or consolidate with any other person or transfer or dispose of certain properties or assets;

•

change the nature of our business;

•

make certain types of restricted payments, including dividends on our common stock, investments and acquisitions;

•

enter into specified transactions with affiliates; and

•

enter into sale and leaseback transactions.

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~~“non-accelerated~~ Future ~~filer”~~debt ~~for~~obligations ~~SEC~~may ~~reporting~~impose ~~purposes,~~similar we intend to take advantage of certain exemptions from various SEC reporting requirements, including, but not limited to, not being required to comply with the auditor attestation requirements of Section 404 of the Sarbanes-Oxley Act of 2002, which section would otherwise require us to annually obtain an audited opinion from our independent registered public accounting firm regarding the effectiveness of our internal control over financial reporting. If material weaknesses or ~~deficiencies~~other inrestrictive our internal controls exist and go undetected or unremediated, our financial statements could contain material misstatements that, when discovered in the future, could harm our operating results, investors’ views of us and, as a result, the value of our common stockcovenants.

Our credit facility also requires quarterly fixed principal payments and annual variable excess cash flow payments, which may limit cash available for our operations and investment in our network. In addition, our financial covenants may require the use of operating cash to pay outstanding debt and limit our ability to invest in our operations.

The Interest Rate of Our Term Loan Is Set at a Margin Over an Adjusted LIBOR Rate.

LIBOR, the London interbank offered rate, is the basic rate of interest used in lending between banks on the London interbank market and is widely used as a reference for setting the interest rate on loans globally. Interest rates applicable to our term loan (including any incremental term loans incurred under the accordion feature) and the revolving loans (other than the swing line loans) under our credit facility are set at a margin over an adjusted LIBOR rate (which is defined as the higher of (1) LIBOR multiplied by the statutory reserve rate and (2) 0.0% per annum) or a base rate (which is defined as the highest of (a) the prime rate, (b) the federal funds effective rate plus 0.50% per annum, (c) the adjusted LIBOR rate for an interest period of one month plus 1.00% per annum, and (d) 0.0% per annum), at our option. Interest rates applicable to the swing line loans under our credit facility are set at a margin over the above-mentioned base rate.

Risks Related to Ownership of Our Common Stock

If We Fail to Maintain Proper and Effective Internal Control over Financial Reporting, Our Ability to Produce Accurate and Timely Financial Statements Could Be Impaired, Which Could Harm Our Operating Results, Investors’ Views of Us and, as a Result, the Value of Our Common Stock.

Pursuant to Section 404 of the Sarbanes-Oxley Act of 2002, our management is required to report upon the effectiveness of our internal control over financial reporting. However, for so long as we remain a “non-accelerated filer” for SEC reporting purposes, we intend to take advantage of certain exemptions from various SEC reporting requirements, including, but not limited to, not being required to comply with the auditor attestation requirements of Section 404 of the Sarbanes-Oxley Act of 2002, which section would otherwise require us to annually obtain an audited opinion from our independent registered public accounting firm regarding the effectiveness of our internal control over financial reporting. If material weaknesses or deficiencies in our internal controls exist and go undetected or unremediated, our financial statements could contain material misstatements that, when discovered in the future, could harm our operating results, investors’ views of us and, as a result, the value of our common stock.

Risks Related to the Proposed Merger

There Are Material Uncertainties and Risks Associated with the Merger Agreement and Proposed Merger.

The announcement and pendency of the Merger, as well as any delays in the expected timeframe, could cause disruption and create uncertainties, which could have an adverse effect on our business, results of operations and financial condition, regardless of whether the Merger is completed. These risks include:

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an adverse effect on our relationships with vendors, customers, and employees;

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a diversion of a significant amount of management time and resources towards the completion of the Merger;

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being subject to certain restrictions on the conduct of our business before the closing of the Merger;

•

possibly foregoing certain business opportunities that we might otherwise pursue absent the Merger; and

•

difficulties attracting and retaining key employees.

The Proposed Merger May Not Be Completed in a Timely Manner or At All.

Completion of the proposed Merger is subject to customary closing conditions, including, among others, (1) absence of any law or injunction (whether temporary, preliminary or permanent) enacted or issued by any governmental authority of competent jurisdiction prohibiting or otherwise making illegal the consummation of the proposed Merger, (2) accuracy of representations and warranties, subject to specified materiality thresholds, (3) compliance with covenants, obligations and conditions in the Merger Agreement in all material respects, and (4) the absence of a material adverse effect on the Company.

On April 4, 2020, the President of the United States issued Executive Order No. 13913 Establishing the Committee for the Assessment of Foreign Participation in the United States Telecommunications Services Sector (the “Committee”), which formalized the ad-hoc foreign investment review process (formerly referred to as “Team Telecom”) applicable to FCC licenses and transactions. The Executive Order empowers the Committee to review FCC license and transfer applications involving foreign participation to determine whether grant of the requested license or transfer approval may pose a risk to the national security or law enforcement interests of the United States, and to review existing licenses to identify any additional or new risks to national security or law enforcement interests that did not exist when a license was first granted. Following an investigation, the Committee may recommend that the FCC revoke or modify of existing licenses, or deny or condition approval of new licenses and license transfers. The proposed Merger is subject to review by the Committee. At this time, it is not possible for us to predict the outcome of the review of the proposed Merger by this new Committee and whether the Committee may condition approval of the Merger to any specific mitigation arrangement or other conditions. Any such arrangement may result in additional compliance obligations that may affect our expenses and business operations in the future.

In addition, the Merger Agreement may require us and Parent to comply with conditions imposed by regulatory entities and neither party is required to take any action with respect to obtaining any regulatory approval that, individually or in the aggregate, would be reasonably likely to have a material adverse effect on Parent and its affiliates (taken as a whole) or Otelco and its subsidiaries (taken as a whole). There can be no assurance that regulators will not impose conditions, terms, obligations or restrictions and that such conditions, terms, obligations or restrictions will not result in the delay or abandonment of the Merger. There can be no assurance that all of these required approvals and clearances will be obtained or will be obtained on a timely basis. The COVID-19 outbreak may also result in delays to the receipt of certain regulatory approvals required to consummate the Merger.

Lawsuits have been, and may be, filed against us relating to the Merger and an adverse ruling in any such lawsuit may prevent the Merger from being completed in the time frame expected or at all. Each of Otelco and Parent has the right to terminate the Merger Agreement under certain circumstances, as described in the Merger Agreement.

Failure to Complete the Merger Could Negatively Impact Our Business, Financial Results and Stock Price.

If the Merger is delayed or not completed, our ongoing businesses may be adversely affected and will be subject to several risks and consequences, including the following:

•

decline in share price to the extent that the current price of Class A common stock reflects an assumption that the Merger will be completed;

•

negative publicity and a negative impression of us in the investment community;

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loss of business opportunities and the ability to effectively respond to competitive pressures; and

•

we may be required, under certain circumstances, to pay Parent a termination fee and additional expenses.

We Have Incurred, and Will Incur, Substantial Direct and Indirect Costs as a Result of the Proposed Merger.

We have incurred, and will continue to incur, significant costs, expenses and fees for professional advisors, printing and other transaction costs in connection with the Merger, and some of these fees and costs are payable by us regardless of whether the Merger is consummated.

Item 1B. Unresolved Staff Comments

None.

Item 2. Properties

Our properties consist primarily of land and buildings; central office, internet and cable equipment; computer software; telephone lines; and related equipment. Our telephone lines include aerial and underground cable, conduit, poles and wires. Our central office equipment includes digital and software-based switches, internet and other servers and related peripheral equipment. We own substantially all our real property in Alabama, Missouri, Vermont and West Virginia, including our corporate office. We primarily lease real property in Maine, Massachusetts and New Hampshire, including our primary office locations in Bangor, New Gloucester and Portland, Maine. As of December 31, ~~2019~~2020, our property and equipment consisted of the following (in thousands):

Land	$	1,~~164~~157
Buildings and improvements		13,~~358~~187
Telephone equipment		~~246~~252,~~692~~967
Cable television equipment		13,~~258~~921
Furniture and equipment		3,082
Vehicles		67,~~961~~069
Computer software and equipment		20,~~132~~725
Internet equipment		1112,~~196~~581
Total property and equipment		~~315~~324,~~843~~689
Accumulated depreciation		(~~258~~265,~~559~~303)
Net property and equipment	$	5759,~~284~~386

Item 3. Legal Proceedings

From time to time, we may be involved in various claims, legal actions and regulatory proceedings incidental to and in the ordinary course of business, including administrative hearings of the APSC, MPUC, MDTC, MPSC, NHPUC, VPUC and WVPSC relating primarily to rate making and customer service requirements. In addition, we may be involved in similar proceedings with interconnection carriers and the FCC. Currently, none of our legal proceedings are expected to have a material effect on our business.

On September 1, 2020, a purported stockholder of Otelco filed a putative stockholder class action lawsuit, captioned Patrick Plumley v. Otelco Inc. et. al., No. 1:20-cv-01165-UNA, in the United States District Court for the District of Delaware, on behalf of all public stockholders of Otelco against the Company and the members of our Board of Directors (the “PLUMLEY Action”). Thereafter, on September 21, 2020, another purported stockholder of Otelco filed a separate individual lawsuit, captioned Jacob Scheiner IRA v. Otelco Inc., et al., 1:20-cv-07756-AJN, in the United States District Court for the Southern District of New York (the “IRA Action” and, together with the PLUMLEY Action, the “Actions”). The Actions generally allege that the Preliminary Proxy Statement or the Definitive Proxy Statement omits certain material information in violation of Section 14(a) of the Securities Exchange Act of 1934 and Rule 14a-9 promulgated thereunder,

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and further that the members of our Board of Directors are liable for those omissions under Section 20(a) of the Securities Exchange Act of 1934. The relief sought in the Actions includes a preliminary and permanent injunction to prevent the completion of the Merger, rescission or rescissory damages if the Merger is completed, costs and attorneys’ fees. Both lawsuits have subsequently been withdrawn.

While we believe that the disclosures set forth in the Preliminary Proxy Statement and Definitive Proxy Statement complied fully with applicable law, to resolve the alleged stockholders’ claims and moot the disclosure claims, to avoid nuisance, potential expense, and delay and to provide additional information to our stockholders, we voluntarily supplemented the Definitive Proxy Statement with additional disclosures filed with the SEC on October 1, 2020. Nothing in the supplemental disclosures shall be deemed an admission of the legal necessity or materiality under applicable law of any of the disclosures set forth therein or in the Definitive Proxy Statement. To the contrary, we denied all allegations that any additional disclosure was, or is, required.

Item 4. Mine Safety Disclosures

Not applicable.

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Item X. Information About Our Executive Officers

The following table sets forth the names and positions of our executive officers, and their ages.

Name	Age	Position
Richard A. Clark	54	Chief Executive Officer, President and Director
Curtis L. Garner, Jr.	72	Chief Financial Officer and Secretary
Jerry C. Boles	67	Senior Vice President and Controller
Trina M. Bragdon	53	General Counsel, Assistant Secretary and Vice President – Human Resources and Regulatory

Richard A. Clark joined Otelco as our Chief Operating Officer in October 2018,was appointed as our President in May 2019 and as our Chief Executive Officer effective January 1, 2020, and was also appointed as a Director effective January 1, 2020. Prior to joining Otelco, Mr. Clark served as Executive Vice President and Chief Financial Officer at FirstLight Fiber (a fiber network service provider) from December 2016 until September 2018. From October 2013 until December 2016, he served as Executive Vice President and Chief Financial Officer of Oxford Networks until Oxford was acquired by FirstLight Fiber. Mr. Clark served as Senior Vice President and Chief Financial Officer of WAI Global (a global manufacturer and distributor of automotive aftermarket parts) from February 2011 through September 2013 and as Executive Vice President and Chief Financial Officer of Parts Depot, Inc. (a distributor of auto parts) from November 2005 through February 2011. He served in executive positions from 1995 through 2005 at various companies in financial and operating positions. Mr. Clark began his career at PriceWaterhouseCoopers from 1986 through 1995.

Curtis L. Garner, Jr. has served as our Chief Financial Officer and Secretary since February 2004. Prior to becoming our Chief Financial Officer, he provided consulting services to a number of businesses and not-for-profit organizations from October 2002. He served PTEK Holdings, Inc. (now known as Premiere Global) from November 1997 through September 2002 (including one year as a consultant), first as President of one of its divisions, and later as Chief Administrative Officer for another division. Prior thereto, he spent 26 years at AT&T Corp., retiring in 1997 as the Chief Financial Officer of the Southern and Southwestern Regions of AT&T Corp.’s consumer long distance business.

Jerry C. Boles became our Senior Vice President and Controller in July 2010. He joined Otelco in January 1999 as Vice President and Controller. Prior to joining Otelco, he was controller for McPherson Oil Company for 14 years. He also worked in public accounting for 10 years, is licensed as a CPA by the state of Alabama and is a member in good standing of the American Institute of Certified Public Accountants.

Trina M. Bragdon became General Counsel in March 2013 after having served as Director of Legal and Regulatory Affairs for four years. In August 2019, she was appointed to the additional position of Assistant Secretary and Vice President — Human Resources and Regulatory. Prior to joining Otelco, she spent 11 years at the Maine Public Utilities Commission as Director of Telecommunications Policy and 6 years practicing in the litigation department of Saul Ewing in Philadelphia, PA. She led the formation of the CLEC Association of Northern New England and served as its president for two years.

Officers are not elected for a fixed term of office but hold their position until a successor is named.

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PART II

Item 5.

Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities

Market Information

Our certificate of incorporation currently authorizes two separate classes of common stock, our Class A common stock, par value $0.01 per share, and our Class B common stock, par value $0.01 per share. Our Class A common stock ~~began~~trades ~~trading~~ on the Nasdaq ~~Global~~Capital Market, under the trading symbol “OTEL,.” ~~on May 28, 2013, following our emergence from bankruptcy. On May 16, 2014, the listing of our Class A common stock was transferred to the Nasdaq Capital Market.~~ No shares of our Class B common stock are currently outstanding and there is no established trading market ~~exists~~ for our Class B common stock.

Holders

As of March 916, ~~2020~~2021, there were ~~approximately~~two ~~1,800~~holders of record ~~holders~~of our Class A common stock. All but one holder of our Class A common stock are “street name” or beneficial holders, whose shares of record are held by banks, brokers, and other financial institutions. There are no holders of our Class B common stock.

Dividends

We did not declare or pay cash dividends on any shares of our common stock during ~~2018~~2019 or ~~2019~~2020. We currently intend to retain any earnings that we may have for investment in our business and reduction of our debt and therefore do not currently anticipate paying any cash dividends on our common stock in the foreseeable future.

14 The Merger Agreement provides that, between the date of the Merger Agreement and the earlier to occur of the consummation of the Merger or the valid termination of the Merger Agreement, without the prior written consent of Parent, we shall not declare, set aside or pay any dividend or other distribution (whether in cash, shares or property or any combination thereof) in respect of any shares of capital stock or other equity or voting interest, or make any other actual, constructive or deemed distribution in respect of the shares of capital stock or other equity or voting interest, with limited exceptions.

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Item 6. Selected Financial Data

~~Selected~~ The following table sets forth our selected consolidated financial information. The consolidated financial information as of December 31, 2019, and 2020, and for each of the three years in the period ended December 31, 2020, has been derived from, and should be read together with, our audited consolidated financial statements and the accompanying notes included in Item 8, Financial Statements and Supplementary Data. The consolidated financial information as of December 31, 2016, 2017, and 2018, and for each of the two years in the period ended December 31, 2017, has been derived from our audited consolidated financial statements not included in this report. The consolidated financial information set forth below should be read in conjunction with, and is qualified in its entirety by reference to, Item 7, Management’s Discussion and Analysis of Financial Condition and Results of Operations, and our audited consolidated financial statements and related notes in Item 8, Financial Statements and Supplementary Data.

	As Of And For The Year Ended December 31,
	2020			2019			2018			2017			2016
	(In Thousands Except Per Share Amounts)
Income Statement Data
Revenues:
Local services		$	18,367		$	19,313		$	20,948		$	21,836		$	23,038
Network access			19,881			21,210			21,662			22,552			21,605
Internet			15,812			14,646			15,221			15,752			15,605
Transport services			4,363			4,236			4,774			4,607			4,880
Video and security			2,840			2,735			2,824			2,989			2,892
Managed services			708			626			639			790			924
Total		$	61,971		$	62,766		$	66,068		$	68,526		$	68,944
Income from operations		$	11,542		$	14,844		$	17,793		$	19,607		$	18,813
Income before income tax		$	8,337		$	10,189		$	12,212		$	4,259		$	8,804
Net income available to common stockholders		$	6,307		$	7,796		$	9,467		$	12,115		$	5,146
Diluted net income per common share		$	1.83		$	2.27		$	2.76		$	3.52		$	1.51
Dividends declared per share		$	—		$	—		$	—		$	—		$	—
Balance Sheet Data
Cash and cash equivalents		$	8,445		$	3,113		$	4,657		$	3,570		$	10,538
Property and equipment, net		$	59,386		$	57,284		$	52,073		$	50,888		$	49,271
Total assets		$	127,404		$	120,745		$	114,352		$	114,939		$	120,272
Notes payable(1)		$	65,862		$	70,212		$	74,562		$	85,912		$	97,573

The following table sets forth our selected consolidated financial information. The consolidated financial information as of December 31, 2018, and 2019, and for each of the three years in the period ended December 31, 2019, has been derived from, and should be read together with, our audited consolidated financial statements and the accompanying notes included in Item 8, Financial Statements and Supplementary Data. The consolidated financial information as of December 31, 2015, 2016, and 2017, and for each of the two years in the period ended December 31, 2016, has been derived from our audited consolidated financial statements not included in this report. The consolidated financial information set forth below should be read in conjunction with, and is qualified in its entirety by reference to, Item 7, Management’s Discussion and Analysis of Financial Condition and Results of Operations, and our audited consolidated financial statements and related notes in Item 8, Financial Statements and Supplementary Data.

	As Of And For The Year Ended December 31,
	2019			2018			2017			2016			2015
	(In Thousands Except Per Share Amounts)
Income Statement Data
Revenues:
Local services		$	19,313		$	20,948		$	21,836		$	23,038		$	24,496
Network access			21,210			21,662			22,552			21,605			22,720
Internet			14,646			15,221			15,752			15,605			14,868
Transport services			4,236			4,774			4,607			4,880			5,358
Video and security			2,735			2,824			2,989			2,892			2,750
Managed services			626			639			790			924			910
Total		$	62,766		$	66,068		$	68,526		$	68,944		$	71,102
Income from operations		$	14,844		$	17,793		$	19,607		$	18,813		$	19,255
Income before income tax		$	10,189		$	12,212		$	4,259		$	8,804		$	12,428
Net income available to common stockholders		$	7,796		$	9,467		$	12,115		$	5,146		$	7,484
Diluted net income per common share		$	2.27		$	2.76		$	3.52		$	1.51		$	2.26
Dividends declared per share		$	—		$	—		$	—		$	—		$	—
Balance Sheet Data
Cash and cash equivalents		$	3,113		$	4,657		$	3,570		$	10,538		$	6,884
Property and equipment, net		$	57,284		$	52,073		$	50,888		$	49,271		$	49,811
Total assets		$	120,745		$	114,352		$	114,939		$	120,272		$	118,581
Notes payable(1)		$	70,212		$	74,562		$	85,912		$	97,573		$	100,052

(1)

Excludes loan costs and PPP Loan.

Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations

Management’s Discussion and Analysis of Financial Condition and Results of Operations

Overview

General

Since 1999, we have acquired and operate eleven RLECs serving subscribers in north central Alabama, central Maine, western Massachusetts, central Missouri, western Vermont and southern West Virginia. We also operate a CLEC serving subscribers in Maine, Massachusetts and New Hampshire. Our services include a broad suite of communications and information services including local and long distance telephone services; internet and broadband data services; network access to other wireline, long distance and wireless carriers for calls originated or terminated on our network; other telephone related services; cloud hosting and professional engineering services for small and mid-sized companies who rely on mission-critical software applications;

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digital high-speed transport services (in our New England market); and video and security (in some markets). We view, manage and evaluate the results of operations from the various telecommunications services as one company and therefore have identified one reporting segment as it relates to providing segment information.

The FCC released the FCC ICC Order in November 2011. This order has made and continues to make substantial changes in the way telecommunication carriers are compensated for serving high cost areas and for completing traffic with other carriers. We began seeing the significant impact of the FCC ICC Order to our business in July 2012, with additional impacts beginning in July 2013 and July 2014. The initial consequence to our business was to reduce access revenue from intrastate calling in Maine and other states where intrastate rates were higher than interstate rates. A portion of this revenue loss for our RLEC properties is returned to us through the CAF. There is no recovery mechanism for the lost revenue in our CLEC. ~~The impact of the FCC ICC Order is expected to continue reducing our revenue and net income through 2020.~~

Support under the A-CAM model-based approach is higher than the estimated support which would have been received under legacy rate-of-return regulation. Without the A-CAM model-based support, in 2017 our RLECs would have seen a normal year-over-year funding decrease under USF HCL and the FCC’s Budget Control mechanism. A-CAM support requires additional investment in plant and equipment to reach target broadband speeds and covered locations. A-CAM support will decline through 2028 as the additional investment is completed.

The Tax Cuts and Jobs Act (the “Tax Act”) passed in December 2017 ~~reduces~~reduced our cash tax liability. Specifically, both the lower income tax rate and the extension of bonus depreciation under the Tax Act positively affect our federal tax requirements. The limitation on interest deductibility under the Tax Act is not expected to ~~impact~~affect our tax liabilities.

COVID-19

As COVID-19 restrictions were eased in some states, our employees who had been working from home since March 2020 began returning to their normal work locations while we continue to empower our technicians to reschedule any in-person installation or repair if they determine that circumstances at the location present a health risk. As the virus infection rate began increasing, we provided flexibility for employees who could effectively work from home with the option to do so. During third quarter 2020, we saw customer calls for new and changed service, payment arrangements and service troubles begin to trend toward pre-COVID-19 levels.

As a result of the measures implemented, no significant adverse impact on our results of operations through and financial position at December 31, 2020, has occurred as a result of the pandemic. The full extent of the future impacts of the COVID-19 pandemic on our operations is uncertain. The continued increase of COVID-19 cases in our service areas could have a material adverse impact on our financial results and business, including our timing and ability to collect accounts receivable and procure materials and services from our suppliers.

CARES Act

The Coronavirus Aid, Relief and Economic Security Act (the “CARES Act”) was enacted on March 27, 2020. There are several different provisions with the CARES Act that affect income taxes for corporations. We have evaluated the tax implications and believe these provisions did not have a material impact on our financial statements.

Additionally, we applied for and received funds under the Paycheck Protection Program (the “PPP Loan”) in the amount of $2,975,000. The receipt of these funds, and the forgiveness of the loan attendant to these funds, is dependent on the Company having initially qualified for the loan and qualifying for the forgiveness of such loan based on our adherence to the updated forgiveness criteria included in the Paycheck Protection Program Flexibility Act (“PPP Flexibility Act”). We submitted the application for loan forgiveness of the full

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loan amount on October 1, 2020, and completed the additional information request form of the Small Business Administration (the “SBA”) on December 2, 2020. Request for loan forgiveness from the SBA has been made, but approval has not been received.

Our PPP Loan has a two-year term and bears interest at a rate of 1.0% per annum. Under the PPP Flexibility Act, monthly principal and interest payments are deferred until the date the lender receives the applicable forgiven amount from the SBA. The PPP Loan may be prepaid at any time prior to maturity with no prepayment penalties. The promissory note contains events of default and other provisions customary for a loan of this type.

The PPP Loan was used to retain our employees and allow them to be able to continue to provide essential telecommunications and data services for our customers during the initial peak of the COVID-19 pandemic. These services were and remain critical to customers as they work and live under physical separation and quarantine requirements. Given direction from the FCC and state public utilities commissions, free or discounted services were made available to families who receive other governmental assistance and service disconnection for non-payment was delayed for four months where families and businesses were experiencing COVID-19 financial constraints. Consent of the agent and Required Lenders (as defined in the Credit Facility) under the Credit Facility was obtained in connection with the incurrence of the PPP Loan. We will continue to work with federal, state and local governmental bodies to be responsive to COVID-19 guidance and CARES Act requirements.

The following discussion and analysis should be read in conjunction with our consolidated financial statements and the related notes included in Item 8, Financial Statements and Supplementary Data, and the other financial information appearing elsewhere in this report. The following discussion and analysis relates to our financial condition and results of operations on a consolidated basis.

Revenue Sources

We derive our revenues from six sources:

•

Local services. We receive revenues from providing local exchange telecommunication services in our eleven rural territories. In addition, we receive revenues on a competitive basis through both wholesale and retail channels throughout Maine, New Hampshire and western Massachusetts. These revenues include monthly subscription charges for basic service, calling beyond the local territory on a fixed price and on a per minute basis, local private line services and enhanced calling features, such as voicemail, caller identification, call waiting and call forwarding. We also receive revenues from directory advertising. A significant portion of our rural subscribers take bundled service plans which include multiple services, including unlimited domestic calling, for a flat monthly fee.

•

Network access. We receive revenues from charges established to compensate us for the origination, transport and termination of calls of long distance, wireless and other interexchange carriers. These include subscriber line charges imposed on customers and switched and special access charges paid by carriers. Switched access charges for long distance services within Alabama, Maine, Massachusetts, Missouri, New Hampshire, Vermont and West Virginia have historically been based on rates approved by the APSC, MPUC, MDTC, MPSC, NHPUC, VPUC and WVPSC, respectively, where appropriate. The FCC ICC Order preempted the state commissions’ authority to set terminating intrastate access service rates, and required companies with terminating access rates higher than interstate rates to reduce their terminating intrastate access rates to a rate equal to interstate access service rates by July 1, 2013, and to move to a “bill and keep” arrangement by July 1, 2020, which ~~will~~has ~~eliminate~~eliminated access charges between carriers. The FCC ICC Order prescribes a recovery mechanism for the recovery of any decrease in intrastate terminating access revenues through the CAF for RLEC companies. This recovery is limited to 95% of the previous year’s revenue requirement. Interstate access revenue is based on an FCC-regulated rate-of-return on investment and recovery of expenses and taxes. From 1990 through June 2016, the rate-of-return had been authorized up to 11.25%. In March 2016, the FCC reduced the authorized rate-of-return to 9.75% effective July 1, 2021, using a transitional approach to reduce the impact of an immediate reduction. Rate-of-return transition began on July 1, 2016, with the authorized rate reduced to 11.0%, with further 25 basis points reductions each July 1 thereafter until the authorized rate reaches 9.75% on July 1, 2021. Switched and special access charges for interstate and international

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impact of an immediate reduction. Rate-of-return transition began on July 1, 2016, with the authorized rate reduced to 11.0%, with further 25 basis points reductions each July 1 thereafter until the authorized rate reaches 9.75% on July 1, 2021. Switched and special access charges for interstate and international services are based on rates approved by the FCC. We also receive revenue from the USF for the deployment of voice and broadband services to end-user customers. Since January 1, 2017, ten of our RLECs receive support payments through A-CAM. One RLEC received support payments through modified legacy rate-of-return support mechanisms for USF HCL and ICLS for 2017 and 2018 and A-CAM support payments for 2019 and 2020.

•

Internet. We receive revenues from monthly recurring charges for digital high-speed data lines and ancillary services, such as web hosting and computer virus protection.

•

Transport services. We receive monthly recurring revenues for the rental of fiber to transport data and other telecommunication services in Alabama, Maine and New Hampshire.

•

Video and security. We offer basic, digital, high-definition, digital video recording and pay-per-view cable television services to a portion of our telephone service territory in Alabama, including IPTV. We offer wireless security systems and system monitoring in Alabama and Missouri.

•

Managed services. We provide private/hybrid cloud hosting services, as well as consulting and professional IT engineering services, for mission-critical software applications for small and mid-sized North American companies. Revenues are generated from monthly recurring hosting IaaS fees, monthly maintenance fees, à la carte professional engineering services and pay-as-you-use SaaS fees. Services are domiciled in two diverse owned data centers.

Customer Trends

The number of voice and data ~~customer~~customers we serve and the number of services weprovided ~~provide~~to ~~has~~those customers have an impact on our revenue stability. Reflecting a general trend in the RLEC industry, the number of rural residential voice customers we serve has been decreasing each year, while residential data lines and business voice and data lines have been more stable. Data services in 2020 increased as a result of providing the availability of increased data speeds throughout the territory we serve and the increase in work/learn-from-home requirements associated with the pandemic. We expect that ~~this~~these ~~trend~~trends will continue and may be further influenced by competition from cable and co-operative electric providers in our RLEC ~~properties~~territories, ~~and~~ the availability of alternative telecommunications products, such as cellular data and IP-based services, as well as demand associated with responses to the pandemic. The growth of data lines and the increase in data speed requirements of our customer base partially offsets the loss of residential voice lines. Our ability to grow CLEC and RLEC business voice and data lines will have an important impact on our future revenues. The expansion of fiber-to-the premise and increased data speeds in the ~~second~~last ~~half~~eighteen months ~~of 2019~~ has ~~reduced~~improved the customer attrition rate ~~to 0.5% in fourth quarter 2019~~ and ~~data~~generated ~~service~~an ~~decline~~increase ~~to 0.1%~~ in ~~fourth~~data ~~quarter~~services ~~2019.~~provided ~~Due~~ to ~~the billing conversion in July 2018, historically consistent customer and service information is not available for 2017 and seven months of 2018~~customers.

Otelco Inc. — Key Operating Statistics

December 31,~~2019~~ 2020

September 30,~~2019~~ 2020

~~Change~~June ~~fromSeptember~~ 30, ~~2019~~2020

March 31, 2020

~~June~~December 3031, 2019

~~March~~Change from December 31, 2019

~~December 31,2018~~

~~Change~~December ~~fromDecember~~ 31, 2018

Change from December 31, 2018

Customers served

Business/Enterprise

5,337

5,438

(101)

(1.9)%

5,547

5,605

5,769

(432)

(7.5)%

Business/Enterprise

5,120

5,131

5,192

5,241

5,337

(217)

(4.1)%

5,769

(432)

(7.5)%

Residential

2627,~~917~~495

2627,~~971~~604

~~(54)~~27,901

~~(0.2)%~~27,363

2726,~~067~~917

~~27,346~~578

~~27,734~~2.1%

~~(817)~~27,734

(~~2.9~~817)%

(2.9)%

Customers served

32,~~254~~615

32,~~409~~735

~~(155)~~33,093

~~(0.5)%~~32,604

32,~~614~~254

~~32,951~~361

~~33,503~~1.1%

(133,~~249)~~503

(~~3.7~~1,249)%

(3.7)%

Services provided

Hosted PBX

8,~~685~~005

87,~~784~~994

~~(99)~~8,010

~~(1.1)%~~8,199

8,~~898~~685

~~8,962~~(680)

~~9,008~~(7.8)%

~~(224)~~9,008

(~~2.5~~323)%

(3.6)%

Voice

3430,~~038~~602

3431,~~695~~957

~~(657)~~32,997

~~(1.9)%~~33,456

3534,~~529~~038

36(3,~~181~~436)

~~36,899~~(10.1)%

(236,~~204)~~899

(~~6.0~~2,861)%

(7.8)%

Data

2223,~~242~~392

2223,~~265~~258

(23),373

~~(0.1)%~~22,710

22,~~287~~242

221,~~333~~150

~~22,514~~5.2%

~~(249)~~22,514

(~~1.1~~272)%

(1.2)%

Video

2,~~669~~585

2,~~700~~660

~~(31)~~2,683

~~(1.1)%~~2,662

2,~~690~~669

~~2,714~~(84)

~~2,734~~(3.1)%

~~(34)~~2,734

(~~1.2~~65)%

(2.4)%

Services provided

6764,~~634~~584

6865,~~444~~869

~~(810)~~67,063

~~(1.2)%~~67,027

6967,~~404~~634

70(3,~~190~~050)

~~71,155~~(4.5)%

(271,~~711)~~155

(3.8,521)%

(4.9)%

The following is a discussion of the major factors affecting our customer and services operating statistics:

Competition. We face competition from cable providers or electric co-operatives in the majority of our RLEC territories, which primarily affects our residential voice and data lines. We also experience residential

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voice line losses to wireless carrier substitution. We have responded to competition by offering bundled service packages, which include unlimited domestic calling; features like voice mail and caller identification; data lines; and, where possible, television services. These service bundles are designed to meet the broader communications needs of our customers at industry competitive prices. There are a number of established competitive providers in our Maine, Massachusetts and New Hampshire CLEC markets. The effectiveness of our sales force, the pricing of our products and the market perception of the quality of our service are critical to our success in these markets.

Cyclical Economic and Industry Factors. We believe that changes in global economic conditions have and will continue to have an impact on our voice line count. The rural nature of much of the territory we serve delays both the negative and positive response to the economy’s impact on our customer base.

Our Rate and Pricing Structure

Our CLEC enterprise pricing is based on market requirements. We combine varying services to meet individual customer requirements, including technical support, and provide multi-year contracts that are both market sensitive for the customer and profitable for us. The MPUC, MDTC and NHPUC impose minimum requirements on all CLECs operating in their markets for reporting and for interactions with the various incumbent local exchange and interexchange carriers. These requirements provide wide latitude in pricing and delivery of services.

Our RLECs operate in six states and have limited regulation by the respective state regulatory authorities. The impact on pricing flexibility varies by state. In Maine and Vermont, our ~~wholly-owned~~regulated subsidiaries have obtained authority to implement pricing flexibility while remaining under rate-of-return regulation. Our rates for other services we provide, including cable, long-distance, data lines and high-speed internet access, are not price regulated. The market for competitive services, such as wireless, also affects the ability to adjust prices. With the increase of bundled services offerings, including unlimited long distance, pricing for individual services takes on reduced importance to revenue stability. We expect this trend to continue into the immediate future.

Alabama RLECs have state service funds, which were implemented more than a decade ago as part of balancing local service pricing and long distance access rates. These funds were intended to neutralize the revenue impact on state RLECs from pricing shifts implemented to reduce access rates over time. The Alabama Transition Service Fund provided total compensation of $0.39 million for the ~~years~~ year ended December 31, ~~2017~~2018, ~~and~~$0.8 million ~~2018~~for the year ended December 31, 2019, and $0.26 million for the year ended December 31, ~~2019~~2020, representing approximately 01.54%, 01.52% and 01.40% of our total revenue for the years ended December 31, ~~2017~~2018, ~~2018~~2019 and ~~2019~~2020, respectively. The revenue we receive from these funds is ~~in the process of~~ being phased out over a five-year period that began in June 2016~~. Reduction in fund revenue was 5% in each of 2016 and 2017~~, ~~10%~~with inno ~~2018, and 15% in each of 2019 and 2020. No~~ revenue ~~will be~~ received after June 2021.

Categories of Operating Expenses

Our operating expenses are categorized as cost of services; selling, general and administrative expenses; and depreciation and amortization.

Cost of services. This includes expenses for salaries, wages and benefits relating to plant operation, maintenance, sales and customer service; other plant operations, maintenance and administrative costs; network access costs; and costs of services for long distance, cable television, internet and directory services.

Selling, general and administrative expenses. This includes expenses for salaries, wages and benefits and contract service payments (for example, legal fees) relating to engineering, financial, human resources and corporate operations; information management expenses, including billing; allowance for uncollectible revenue; expenses for travel, lodging and meals; internal and external communications costs; insurance premiums; stock exchange and banking fees; and postage.

Depreciation and amortization. This includes depreciation of our telecommunications, cable and internet networks and equipment, and amortization of intangible assets. Certain of these amortization expenses continue to be deductible for tax purposes.

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Our Ability to Control Operating Expenses

We strive to control expenses in order to maintain our operating margins. As our revenue continues to shift to non-regulated services and CLEC customers, and our access and residential RLEC revenues continue to decline, operating margins decrease due to the lower margins associated with non-regulated services. Reductions in USF and intercarrier compensation payments based on FCC action in 2011 are difficult to fully offset through expense control and pricing action. However, A-CAM began providing support funding to increase capital investment in broadband services in our RLECs in 2017, which will continue for twelve years.

Results of Operations

The following discussion and analysis of our Results of Operations includes comparisons of our results for the year ended December 31, ~~2019~~2020 with the year ended December 31, ~~2018~~2019. For a similar discussion that compares our results for the year ended December 31, ~~2018~~2019 with the year ended December 31, ~~2017~~2018, see Item 7., Management’s Discussion and Analysis of Financial Condition and Results of Operations — Results of Operations in Part II of our ~~2018~~2019 Annual Report on Form 10-K.

	Year Ended December 31,
	~~2019~~2020		~~2018~~2019
Revenues
Local services		3029.87%		3130.78%
Network access		3332.81		3233.8
Internet		2325.35		23.03
Transport services		6.7.0		76.27
Video and security		4.46		4.34
Managed services		1.01		1.0
Total revenues		100.0%		100.0%
Operating expenses
Cost of services		4748.98		4647.39
Selling, general and administrative expenses		1619.32		1516.83
Depreciation and amortization		1213.24		1112.02
Total operating expenses		7681.4		7376.14
Income from operations		2318.6		2623.96
Other income (expense)
Interest expense		(86.45)		(8.84)
Other income		1.03		01.40
Total other expenses		(75.42)		(87.4)
Income before income tax expense		1613.24		1816.52
Income tax expense		(3.82)		(43.48)
Net income		1210.42%		1412.14%

19 Year Ended December 31, 2020, Compared to Year Ended December 31, 2019

Total Revenues. Total revenues decreased 1.3% in 2020 to $62.0 million from $62.8 million in 2019. The table below provides the components of our revenues for 2020 compared to 2019.

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Year Ended December 31, 2019, Compared to Year Ended December 31, 2018

	Year Ended December 31,						Change
	2020			2019			Amount			Percent
	(Dollars in Thousands)
Local services		$	18,367		$	19,313		$	(946)		(4.9)%
Network access			19,881			21,210			(1,329)		(6.3)
Internet			15,812			14,646			1,166		8.0
Transport services			4,363			4,236			127		3.0
Video and security			2,840			2,735			105		3.8
Managed services			708			626			82		13.1
Total		$	61,971		$	62,766		$	(795)		(1.3)

~~Total~~Local ~~Revenues~~services. ~~Total~~ Local ~~revenues~~services revenue in 2020 decreased 54.09% ~~in 2019~~ to $6218.84 million from $6619.13 million in ~~2018~~2019. ~~The~~Local ~~table~~and ~~below~~related ~~provides~~service ~~the~~revenue, ~~components~~including oflong ~~our~~distance ~~revenues~~and ~~for~~directory ~~2019~~revenue, decreased $0.5 million in 2020 compared to ~~2018~~2019, reflecting the decline in residential voice lines and the impact of the FCC ICC Order. Fiber and ethernet revenue decreased $0.2 million and customer special line fees decreased $0.2 million during the same period.

	Year Ended December 31,						Change
	2019			2018			Amount			Percent
	(Dollars in Thousands)
Local services		$	19,313		$	20,948		$	(1,635)		(7.8)%
Network access			21,210			21,662			(452)		(2.1)
Internet			14,646			15,221			(575)		(3.8)
Transport services			4,236			4,774			(538)		(11.3)
Video and security			2,735			2,824			(89)		(3.2)
Managed services			626			639			(13)		(2.0)
Total		$	62,766		$	66,068		$	(3,302)		(5.0)

Network access. Network access revenue in 2020 decreased 6.3% to $19.9 million from $21.2 million in 2019. A-CAM revenue increased $0.5 million while CAF revenue decreased $0.2 million in 2020 compared to 2019. Switched and special access revenue decreased $0.5 million and transition support payments decreased $0.4 million during the same period as part of the FCC ICC Order. End-user based charges, including USF fees, decreased $0.7 million during the same period from lower residential voice customers.

~~Local services~~Internet. ~~Local~~Internet ~~services~~ revenue in ~~2019~~2020 ~~decreased~~increased 7.8.0% to $1915.38 million from $2014.96 million in ~~2018~~2019. ~~Local~~Demand ~~and~~for ~~related~~broadband ~~service~~access ~~revenue, including directory revenue, decreased $0.7 million~~ and ~~long~~higher ~~distance~~data ~~revenue~~speeds ~~decreased~~increased ~~$0.5 million~~as ina ~~2019~~result ~~compared~~of towork/school-from-home ~~2018,~~during ~~reflecting~~ the ~~decline~~pandemic ~~in residential voice lines~~ and ~~the~~additional ~~impact~~installed offiber ~~the FCC ICC Order. Fiber~~ and ~~ethernet~~other ~~revenue~~network ~~decreased $0~~improvements.~~2 million~~ ~~and customer special line fees decreased $0.2 million.~~

~~Network~~Transport ~~access~~services. ~~Network~~ Transport ~~access~~services revenue in ~~2019~~2020 ~~decreased~~increased 23.10% to $214.24 million from $214.72 million in ~~2018~~2019. ~~A-CAM~~The ~~revenue~~increase ~~increased~~is ~~$1.1 million~~associated ~~while~~with ~~CAF~~an ~~revenue~~increase ~~decreased $0.7 million~~ in ~~2019~~wholesale ~~compared~~transport ~~to 2018~~services. Switched and special access revenue decreased $0.5 million and transition support payments decreased $0.3 million as part of the FCC ICC Order. End-user based charges, including USF fees, decreased $0.1 million during the same period from lower residential voice customers.

~~Internet~~Video and security. ~~Internet~~Video and security revenue in ~~2019~~2020 ~~decreased~~increased 3.8% to $142.68 million from $~~15.~~2.7 million in ~~2018.~~2019, ~~Business~~representing ~~and~~an ~~government~~increase ~~fiber revenue of $0.5 million~~ in ~~2018~~price isto ~~reflected~~cover inhigher ~~transport~~content ~~services~~cost, ~~revenue~~partially inoffset ~~2019.~~by ~~Market~~a ~~pricing~~small ~~and~~decline ~~customer~~in ~~churn~~cable ~~accounted for a decrease of $0~~customers.~~1 million.~~

~~Transport~~Managed services. ~~Transport~~ Managed services revenue in ~~2019~~2020 ~~decreased~~increased 1113.31% to $40.27 million from $~~4.8 million in 2018. Business and government fiber revenue of $~~0.56 million ~~formerly included~~ in ~~internet~~2019, ~~revenue~~representing inhigher ~~2018~~professional ~~accounted~~services ~~for an increase of $0.5 million. The loss of CLEC customers~~ and ~~pricing~~cloud ofhosting ~~wide~~revenue ~~area~~during ~~network~~the ~~services accounted for a decrease of $1~~period.~~0 million.~~

~~Video~~Operating ~~and security~~expenses. ~~Video~~Operating ~~and~~expenses ~~security~~increased ~~revenue in 2019 decreased 3~~5.2% in 2020 to $250.74 million from $247.89 million in ~~2018~~2019. AThe ~~decrease~~table inbelow ~~digital~~provides ~~cable~~the ~~subscribers~~components ~~and~~of ~~pay-per-view~~our ~~was~~operating ~~partially~~expenses ~~offset~~for by2020 ancompared ~~increase~~to ~~in IPTV subscribers~~2019.

Managed services. Managed services revenue in 2019 decreased 2.0% to remain at $0.6 million compared to 2018. Higher professional services revenue was offset by lower cloud hosting revenue during the period.

	Year Ended December 31,						Change
	2020			2019			Amount			Percent
	(Dollars in Thousands)
Cost of services		$	30,251		$	30,075		$	176		0.6%
Selling, general and administrative expenses			11,869			10,204			1,665		16.3
Depreciation and amortization			8,309			7,643			666		8.7
Total		$	50,429		$	47,922		$	2,507		5.2

~~Operating~~Cost ~~expenses~~of services. ~~Operating~~ Cost ~~expenses~~of ~~decreased~~services increased 0.76% ~~in 2019~~ to $4730.93 million in 2020 from $4830.31 million in ~~2018~~2019. ~~The~~Cable ~~table~~and ~~below~~internet ~~provides~~expense ~~the~~increased ~~components~~$0.3 million ofand ~~our~~network ~~operating~~operations expenses ~~for~~increased ~~2019~~by ~~compared~~$0.3 million. toThese ~~2018~~increases were partially offset by a decrease in cost of toll, access and circuit expense of $0.4 million.

	Year Ended December 31,						Change
	2019			2018			Amount			Percent
	(Dollars in Thousands)
Cost of services		$	30,075		$	30,592		$	(517)		(1.7)%
Selling, general and administrative expenses			10,204			10,451			(247)		(2.4)
Depreciation and amortization			7,643			7,232			411		5.7
Total		$	47,922		$	48,275		$	(353)		(0.7)

Selling, general and administrative expenses. Selling, general and administrative expenses increased 16.3% to $11.9 million in 2020 from $10.2 million in 2019. Board project expense, including legal work associated with the Oak Hill transaction, increased $1.4 million. Human resources cost and uncollectible

Cost of services. Cost of services decreased 1.7% to $30.1 million in 2019 from $30.6 million in 2018. Decreases in cost of toll and access expense of $0.2 million, circuit expense of $0.2 million and HPBX expense of $0.1 million accounted for the change. 23

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~~Selling, general and administrative expenses. Selling, general and administrative expenses decreased 2.4% to $10.2 million in 2019 from $10.5 million in 2018. The transition and conversion~~ expense associated with ~~implementing~~ the ~~company-wide~~pandemic ~~billing~~increased ~~and operations support system of~~ $0.53 million ~~in 2018 had no comparable expense in 2019~~. ~~Uncollectible~~Insurance ~~revenue decreased by $0.3 million~~ and ~~other~~property ~~general~~taxes ~~and~~increased ~~administrative expenses decreased by~~ $0.21 million. These ~~reductions~~increases ~~in expense~~ were partially offset by ~~increases~~decreases in ~~Board~~executive ~~projects~~compensation ~~of $0.2 million~~ and ainterstate ~~change~~settlements ~~in our senior management bonus plan to a cash-based plan in 2019 from a cash-based and stock-based plan in 2018~~ of $0.52 million.

Depreciation and amortization. Depreciation and amortization increased 58.7% to $78.63 million in ~~2019~~2020 from $7.26 million in ~~2018~~2019. RLEC regulated services depreciation increased $0.36 million, ~~reflecting~~and ~~growth~~RLEC inunregulated ~~fiber~~services ~~investment.~~depreciation ~~Depreciation~~increased on$0.2 million, ~~the~~reflecting ~~newly-completed~~growth ~~integrated~~in ~~billing~~fiber and ~~operations~~internet ~~support~~investment. ~~accounted~~CLEC ~~for~~depreciation ~~the~~decreased ~~balance of the increase in depreciation~~$0.1 million.

Year Ended December 31,

Change

~~2019~~2020

~~2018~~2019

Amount

Percent

(Dollars in Thousands)

Interest expense

(54,~~271~~025)

(5,~~844~~271)

(~~573~~1,246)

(923.86)%

Other income

~~616~~820

~~263~~616

~~353~~204

~~134~~33.21

Income tax expense

(2,~~393~~030)

(2,~~745~~393)

(~~352~~363)

(1215.82)

Interest expense. Interest expense decreased 923.86% in ~~2019~~2020 to $54.30 million from $5.93 million in ~~2018~~2019. Lower interest rates ~~on our current credit facility~~ and lower outstanding principal balance ~~accounted~~on ~~for~~our acredit ~~decrease~~facility ~~of $0.5 million.~~accounted ~~Lower~~for ~~amortization of loan cost and lower cost associated with~~ the ~~purchase of a two-year 3% interest rate cap on $45~~decrease.~~0 million~~ ~~of debt in 2018 decreased costs $0.1 million.~~

Other income. Other income increased ~~134~~33.21% in ~~2019~~2020 to $0.68 million from $0.36 million in ~~2018.~~2019, ~~Higher~~relating ~~dividends~~to ~~from~~the one-time gains on the sale of a surplus vacant building and a parcel of property. The annual CoBank ~~accounted~~dividend ~~for~~represents the ~~increase~~majority of other income and is received in first quarter of each year.

Income tax expense. The provision for income tax decreased 1215.82% to $2.40 million in ~~2019~~2020 from $2.74 million in ~~2018~~2019. The effective income tax rate was 2324.53% and 2223.5% for ~~2019~~2020 and ~~2018~~2019, respectively.

Net income. As a result of the foregoing, there was net income of $76.83 million in ~~2019~~2020 compared to $97.58 million in ~~2018~~2019.

Liquidity and Capital Resources

The following discussion and analysis of our Liquidity and Capital Resources includes comparisons of our cash flows for the year ended December 31, ~~2019~~2020 with the year ended December 31, ~~2018~~2019. For a similar discussion that compares our cash flows for the year ended December 31, ~~2018~~2019 with the year ended December 31, ~~2017~~2018, see Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations — Liquidity and Capital Resources in Part II of our ~~2018~~2019 Annual Report on Form 10-K.

Our liquidity needs arise primarily from: (i) principal and interest payments related to our credit facility; (ii) capital expenditures for investment in our business, including A-CAM requirements; and (iii) working capital requirements. Historically, we have satisfied our operating cash requirements from the cash generated by our business and utilized borrowings under our credit facilities to support larger acquisitions. For the year ended December 31, ~~2019~~2020, we generated cash from our business to invest in additional property and equipment; pay scheduled principal payments on our credit facility; and pay interest on our debt. Cash ~~decreased~~increased from $43.71 million at December 31, ~~2018~~2019, to $38.14 million at December 31, ~~2019~~2020. During ~~2019~~2020, we reduced the balance of our notes payable by $4.3 million from $7470.52 million as of December 31, ~~2018~~2019, to $7065.29 million as of December 31, ~~2019~~2020. Our credit facility requires annual principal reduction of $4.3 million paid equally on a quarterly basis and an annual principal payment equal to 50% of our excess cash flow for the year. WeNo ~~utilized~~excess ~~our~~cash ~~voluntary~~flow ~~prepayments~~payment was made ~~during~~in ~~2018~~March 2020. toAn ~~offset the~~ excess cash flow payment ~~due~~for in2020 of $3.1 million will be made on March ~~2019~~31, 2021. In April 2020, we received a $2.975 million PPP Loan, for which we have filed the application to have the loan forgiven. The receipt of these funds, and the forgiveness of the loan attendant to these funds, is dependent on the Company having initially qualified for the loan and qualifying for the forgiveness of such loan based on our adherence to the updated forgiveness criteria included in the PPP Flexibility Act. The outcome of this forgiveness application is uncertain. In addition, the CARES Act allowed companies to delay payment of certain 2020 payroll taxes for two years. We have deferred $0.5 million in payroll taxes which will be paid in 2021 and 2022.

Cash flows from operating activities for ~~2019~~2020 were $1516.58 million compared to $2015.85 million for ~~2018~~2019, primarily reflecting lower net income ~~and~~offset anby ~~increase~~a inpositive ~~materials~~change ~~and supplies supporting our increase~~ in ~~investment~~operating inassets ~~property~~ and ~~equipment~~liabilities.

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Cash flows used in investing activities for ~~2019~~2020 were $129.48 million compared to $812.04 million for ~~2018~~2019, reflecting a reduction in the acquisition and construction of property and equipment ~~in both years~~, including building fiber to support our A-CAM build requirements and customer demand for increased internet speeds.

Cash flows used in financing activities for ~~2019~~2020 were $41.6 million compared to $114.76 million for ~~2018~~2019, primarily reflecting ~~costs associated with~~ the ~~voluntary~~PPP ~~debt~~Loan ~~prepayments~~proceeds ~~made~~ in ~~2018~~2020.

We do not use financial instruments as part of our business strategy. However, our new credit facility ~~requires~~required that we maintain an interest rate hedge on at least 50% of our outstanding notes payable balance for a period of at least two years. Accordingly, we purchased a two-year 3.0% interest rate cap on one-month LIBOR covering $45.0 million on February 26, 2018. The interest rate cap was not treated under the hedge accounting option and ~~had~~expired noon ~~material value as of December~~February 3125, ~~2019, reflecting lower LIBOR interest rates~~2020.

We also have received patronage shares, primarily from one of our bank lenders, over a period of years for which there is a limited market to determine value until the shares are redeemed by the issuing institution. Historically, these shares have been redeemed at a value similar to their issued value. InNo ~~2017, we received $0.2 million for equity retirement of~~ patronage shares, ~~the~~were ~~fifth~~redeemed ~~such~~in ~~retirement~~2019 ~~since~~or ~~we became a publicly traded company~~2020. ~~During~~No ~~the period from February 2016 through October 2017, under our prior credit facilities, the issuing institution no longer provided~~ patronage shares toare ~~us, as it was not a lender under either facility, and was~~ expected to repatriate the remaining shares over the next nine years. Our new credit facility is with the same issuing institution. Accordingly, we began receiving dividends in cash and patronage shares in 2018. However, our patronage shares will no longer be redeemed until we reach the required holding level of patronage shares, which is likely to be several years in the future.

In 2016, we entered into a senior credit facility, providing for a five-year term loan facility in the aggregate principal amount of $85.0 million and a five-year $5.0 million revolving credit facility, and a new subordinated credit facility, providing for a five and a half-year term loan facility in the aggregate principal amount of $15.3 million, which facilities replaced a prior credit facility that was scheduled to mature on April 30, 2016. On November 2, 2017, we ~~replaced both of the credit facilities that we~~ entered into ~~in 2016 with~~ a ~~new~~ five-year credit facility, providing for a term loan facility in the aggregate principal amount of $87.0 million, a $5.0 million revolving credit facility, and an incremental term loan facility in an aggregate principal amount of up to $20.0 million, subject to the satisfaction of certain conditions and lender participation. See Item 8, Financial Statements and Supplementary Data — Note 7, Notes Payable, for additional information about our ~~current~~ credit facility with CoBank, ACB~~, and Management’s Discussion and Analysis of Financial Condition and Results of Operations — Subsequent Events for additional information about recent amendments to the credit agreement~~. ~~The interest under the current credit facility will increase 0.25% in 2020 based on leverage as of December 31, 2019.~~

We anticipate that operating cash flow, together with borrowings under our revolving credit facility, will be adequate to meet our currently anticipated operating and capital expenditure requirements for at least the next 12 months. Our indebtedness levels have been reduced each year and the related debt service requirements have been reduced with our current credit facility. ~~The Tax Act reduced our cash income taxes beginning with the 2017 tax year.~~ These factors assist us in meeting our capital expenditure requirements under A-CAM. However, as a result of our capital expenditure requirements under A-CAM, we may not retain a sufficient amount of cash to finance growth opportunities or unanticipated capital expenditure needs or to fund our operations in the event of a significant business downturn. We may have to forego growth opportunities or capital expenditures that would otherwise be necessary or desirable if wethe doproposed ~~not~~Merger ~~find~~approved ~~alternative~~by ~~sources~~our ofstockholders ~~financing~~does not close. If we do not have sufficient cash for these purposes, our financial condition and our business will suffer.

We use consolidated earnings before interest, taxes, depreciation and amortization, which we refer to as Consolidated EBITDA, and the ratio of our debt, net of cash, to Consolidated EBITDA for the last twelve months, which we refer to as the Leverage Ratio, as operational performance measurements. Consolidated EBITDA, as presented in this report, corresponds to the definition of Consolidated EBITDA in our credit facility. Consolidated EBITDA and the Leverage Ratio, as presented in this report, are supplemental measures of our performance that are not required by, or presented in accordance with, accounting principles generally accepted in the United States, which we refer to as U.S. GAAP. The lender under our credit facility uses Consolidated EBITDA to determine compliance with credit facility requirements. We report Consolidated EBITDA and the Leverage Ratio in our quarterly earnings press release to allow current and potential investors to understand these performance metrics and because we believe that they provide current and potential investors with helpful information with respect to our operating performance, including our ability to generate earnings sufficient to service our debt, and enhance understanding of our financial performance and highlight operational trends. However, Consolidated EBITDA and the Leverage Ratio should not be considered as an alternative to net income or any other performance measures derived in accordance with U.S. GAAP. Our presentation of Consolidated EBITDA and the Leverage Ratio may not be comparable to similarly titled measures used by other companies. Consolidated EBITDA for the years ended December 31, 2020, and 2019, and its reconciliation to net income, is reflected in the table below:

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Consolidated EBITDA and the Leverage Ratio in our quarterly earnings press release to allow current and potential investors to understand these performance metrics and because we believe that they provide current and potential investors with helpful information with respect to our operating performance, including our ability to generate earnings sufficient to service our debt, and enhance understanding of our financial performance and highlight operational trends. However, Consolidated EBITDA and the Leverage Ratio should not be considered as an alternative to net income or any other performance measures derived in accordance with U.S. GAAP. Our presentation of Consolidated EBITDA and the Leverage Ratio may not be comparable to similarly titled measures used by other companies. Consolidated EBITDA for the years ended December 31, 2019, and 2018, and its reconciliation to net income, is reflected in the table below:

	Year Ended December 31,
	2020			2019
	(Dollars in Thousands)
Net income		$	6,307		$	7,796
Add: Depreciation			7,994			7,344
Interest expense less interest income			3,504			4,803
Interest expense – amortize loan cost			502			452
Income tax expense			2,030			2,393
Amortization – intangibles			315			299
Loan fees			72			69
Stock-based compensation (senior management)			208			254
Consolidated EBITDA		$	20,932		$	23,410

	Year Ended December 31,
	2019			2018
	(Dollars in Thousands)
Net income		$	7,796		$	9,467
Add: Depreciation			7,344			6,906
Interest expense less interest income			4,803			5,368
Interest expense – amortize loan cost			452			476
Income tax expense			2,393			2,745
Amortization – intangibles			299			326
Loan fees			69			74
Stock-based compensation (senior management)			254			308
Consolidated EBITDA		$	23,410		$	25,670

The table below provides the calculation of the Leverage Ratio, net of cash, as of December 31, 2020 (dollar amounts in thousands).

The table below provides the calculation of the Leverage Ratio, net of cash, as of December 31, 2019 (dollar amounts in thousands).

Notes payable	$	65,040
Debt issuance costs		822
Notes outstanding (excluding PPP Loan)	$	65,862
Less cash (excluding PPP Loan proceeds)		(5,470)
Notes outstanding, net of cash	$	60,392
Consolidated EBITDA for the last twelve months	$	20,932
Leverage Ratio		2.89

Notes payable	$	69,101
Debt issuance costs		1,111
Notes outstanding	$	70,212
Less cash		(3,113)
Notes outstanding, net of cash	$	67,099
Consolidated EBITDA for the last twelve months	$	23,410
Leverage Ratio		2.87

Off-Balance Sheet Arrangements

We have no off-balance sheet arrangements.

Critical Accounting Policies and Accounting Estimates

The process of preparing consolidated financial statements requires us to use of estimates that affect the reported amounts of assets, liabilities, revenues and expenses. These estimates are based on our historical experience and current facts and circumstances, combined with various assumptions which we believe are reasonable in today’s understanding of our business, the results of which form the basis for making estimates about the carrying value of assets and liabilities that are not readily apparent from other sources. Actual results may differ from these estimates under different assumptions or conditions. Certain of our accounting policies are considered critical as they are both important to the portrayal of our financial statements and require significant or complex judgment on the part of management. See Item 8, Financial Statements and Supplementary Data — Note 2, Summary of Significant Accounting Policies, for a description of our critical accounting policies and estimates. We believe that the following accounting estimates are the most critical to understanding and evaluating our reported financial results.

Intangible Assets and Goodwill

Our intangible assets, other than goodwill, consist primarily of the fair value of customer related intangibles, non-compete agreements and long-term customer contracts acquired in connection with previous business combinations. The current value of these assets is $0.2 million, which will be fully amortized by December 31, 2021, and therefore does not represent a material estimation risk. See Item 8, Financial Statements and Supplementary Data — Note 3, Goodwill and Intangibles Assets, for a description of our intangible assets.

23 Goodwill is not amortized but instead evaluated for impairment annually or whenever an event occurs or circumstances change that would indicate potential impairment. The Company is evaluated as a single

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~~business~~ TABLE ~~combinations.~~OF The current value of these assets is $0.5 million, which will be fully amortized by December 31, 2021, and therefore does not represent a material estimation risk. See Item 8, Financial Statements and Supplementary Data — Note 3, Goodwill and Intangibles Assets, for a description of our intangible assets. CONTENTS

Goodwill is not amortized but instead evaluated for impairment annually or whenever an event occurs or circumstances change that would indicate potential impairment. The Company is evaluated as a single reporting unit. The carrying value of our goodwill at December 31, ~~2019~~2020, was $45.0 million on our Consolidated Balance Sheet from acquisitions since Otelco’s formation. The annual evaluation is conducted as of October 1 of each year. byBeginning ~~third~~in ~~party~~2011, ~~valuation~~FASB ~~experts,~~allowed ~~based~~companies onto ~~management~~first ~~projections~~assess ofqualitative ~~the~~factors ~~performance~~to ofdetermine ~~the~~whether ~~business.~~there ~~Changes~~is inmore ~~the~~than ~~estimated~~a ~~trajectory~~50% oflikelihood that the ~~performance~~fair value of ~~our~~a ~~business~~reporting ~~could~~unit ~~materially~~is ~~impact~~less ~~the~~than ~~valuation~~its ofcarrying ~~goodwill~~value ~~and~~(Step ~~potentially~~0). ~~lower~~The ~~its~~following ~~value,~~categories ~~negatively~~of ~~impacting~~events ~~net~~and ~~income.~~conditions Wewere ~~had~~evaluated ato ~~sufficient~~determine ~~margin~~their inimpact ~~the~~on ~~projected~~goodwill, ~~value~~in light of the ~~reporting~~coronavirus ~~unit~~pandemic, ~~compared~~governmental responses to ~~its~~the ~~carrying~~pandemic ~~value~~and tothe ~~require~~changes noin ~~charge~~the ~~for~~Company’s ~~impairment.~~revenue and stock price:

•

General macroeconomic conditions

•

Industry and market conditions

•

Changes in cost factors

•

Overall financial performance

•

Entity- and reporting unit-specific events

•

Sustained decrease in share price

After reviewing the company-specific and market factors, we confirm that, as of October 1, 2020, the Company’s goodwill was not impaired. We determined that no events or circumstances from October 1, 2020, through December 31, 2020, indicated that a further assessment was necessary. Changes in the estimated trajectory of the performance of our business could materially impact the valuation of goodwill and potentially lower its value in the future, negatively impacting net income.

Depreciation

The calculation of depreciation expense is based upon the estimated useful lives of the underlying property and equipment. Depreciation expense of regulated property and equipment is computed principally using the straight-line method over the useful lives as determined by the relevant public utility commission in the state where the asset is place into service. Depreciation expense of unregulated property and equipment primarily employs the straight-line method utilizing industry standard estimated useful lives. A substantial portion of our assets have a useful life that exceeds ten years, Should the sources for our evaluation of the useful lives of plant and equipment change, we would adjust depreciation accordingly. A one year decrease in the estimated useful lives of our property and equipment would result in an increase of approximately $0.9 million in depreciation expense and a decrease of the same amount in net income. See Item 8, Financial Statements and Supplementary Data — Note 4, Property and Equipment for additional financial information.

Recently Adopted Accounting Pronouncements

See Item 8, Financial Statements and Supplementary Data — Note 2, Summary of Significant Accounting Policies — - Recently Adopted Accounting Pronouncements, for a description of the recently adopted accounting pronouncements that are applicable to us.

Recent Accounting Pronouncements

See Item 8, Financial Statements and Supplementary Data — Note 2, Summary of Significant Accounting Policies — - Recent Accounting Pronouncements, for a description of the recent accounting pronouncements that are applicable to us.

~~Subsequent~~ Item 7A. Quantitative ~~Events~~and Qualitative Disclosures about Market Risk

On March 2, 2020, we announced that our credit facility with CoBank, ACB, was amended to change the loan covenants, effective as of December 31, 2019. Among other things, the amendment to the New Credit Facility amends the financial covenants set forth in the New Credit Facility to: (i) remove the required minimum fixed charge coverage ratio; (ii) add a maximum annual aggregate capital expenditures covenant of $10.5 million for fiscal year 2020 and $10.0 million for each year fiscal year thereafter; (iii) modify the required maximum leverage ratio to the following maximum levels for each fiscal quarter end during the following periods (A) 3.50:1.00 for any fiscal quarter ending during the period from October 1, 2019 through March 30, 2021, (B) 3.25:1.00 for any fiscal quarter ending during the period from April 1, 2021 through December 31, 2021, and (C) 3.00:1.00 for any fiscal quarter ending on or after January 1, 2022; and (iv) add a new minimum debt service coverage ratio covenant of not less than 1.75:1.00, measured as of the end of each fiscal quarter. The executed amendment was filed on Form 8-K on March 3, 2020. See Item 8, Financial Statements and Supplementary Data — Note 7, Notes Payable, for additional information about our credit facility with CoBank, ACB.

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Item 7A.

Quantitative and Qualitative Disclosures about Market Risk

Our short-term excess cash balance is invested in short-term commercial paper. We do not invest in any derivative or commodity type instruments. Accordingly, we are subject to minimal market risk on our investments.

Interest rates applicable to the term loans (including any incremental term loans incurred under the accordion feature) and the revolving loans (other than the swing line loans) under our credit facility are set at a margin over an adjusted LIBOR rate (which is defined as the higher of (1) LIBOR multiplied by the statutory reserve rate and (2) 0.0% per annum) or a base rate (which is defined as the highest of (a) the prime rate, (b) the federal funds effective rate plus 0.50% per annum, (c) the adjusted LIBOR rate for an interest period of one month plus 1.00% per annum, and (d) 0.0% per annum), at our option. Interest rates applicable to the swing line loans under our credit facility are set at a margin over the above-mentioned base rate. Accordingly, we are exposed to interest rate risk. Based on the daily average amount of our outstanding variable rate debt during 2019, a one percentage point change in one-month LIBOR interest rates would have resulted in an increase of $0.7 million in our interest expense for the year ended December 31, 2019.

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federal funds effective rate plus 0.50% per annum, (c) the adjusted LIBOR rate for an interest period of one month plus 1.00% per annum, and (d) 0.0% per annum), at our option. Interest rates applicable to the swing line loans under our credit facility are set at a margin over the above-mentioned base rate. Accordingly, we are exposed to interest rate risk. Based on the daily average amount of our outstanding variable rate debt during 2020, a one percentage point change in one-month LIBOR interest rates would have resulted in an increase of $0.7 million in our interest expense for the year ended December 31, 2020.

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Item 8. Financial Statements and Supplementary Data

OTELCO INC.

CONSOLIDATED FINANCIAL STATEMENTS

	Report of Independent Registered Public Accounting Firm					2730
	~~Consolidated~~CONSOLIDATED ~~Balance~~BALANCE ~~Sheets~~SHEETS					2832
	~~Consolidated~~CONSOLIDATED ~~Statements~~STATEMENTS ofOF ~~Operations~~OPERATIONS					2933
	~~Consolidated~~CONSOLIDATED ~~Statements~~STATEMENTS ofOF ~~Stockholders~~STOCKHOLDERS’ ~~Equity (Deficit)~~EQUITY					3034
	~~Consolidated~~CONSOLIDATED ~~Statements~~STATEMENTS ofOF ~~Cash~~CASH ~~Flows~~FLOWS					3135
	~~Notes~~NOTES toTO ~~Consolidated~~CONSOLIDATED ~~Financial~~FINANCIAL ~~Statements~~STATEMENTS					3236

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Report of Independent Registered Public Accounting Firm

Shareholders and Board of Directors Otelco, Inc. Oneonta, Alabama

Opinion on the Consolidated Financial Statements

We have audited the accompanying consolidated balance sheets of Otelco Inc. (the “Company”) as of December 31, ~~2019~~2020 and ~~2018~~2019, the related consolidated statements of operations, stockholders’ equity ~~(deficit)~~, and cash flows for each of the three years in the period ended December 31, ~~2019~~2020, and the related notes (collectively referred to as the “consolidated financial statements”). In our opinion, the consolidated financial statements present fairly, in all material respects, the financial position of the Company ~~and subsidiaries~~ at December 31, ~~2019~~2020 and ~~2018~~2019, and the results of its operations and its cash flows for each of the three years in the period ended December 31, ~~2019~~2020, in conformity with accounting principles generally accepted in the United States of America.

Basis for Opinion

These consolidated financial statements are the responsibility of the Company’s management. Our responsibility is to express an opinion on the Company’s consolidated financial statements based on our audits. We are a public accounting firm registered with the Public Company Accounting Oversight Board (United States) (“PCAOB”) and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.

We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the consolidated financial statements are free of material misstatement, whether due to error or fraud. The Company is not required to have, nor were we engaged to perform, an audit of its internal control over financial reporting. As part of our audits we are required to obtain an understanding of internal control over financial reporting but not for the purpose of expressing an opinion on the effectiveness of the Company’s internal control over financial reporting. Accordingly, we express no such opinion.

Our audits included performing procedures to assess the risks of material misstatement of the consolidated financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the consolidated financial statements. Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the consolidated financial statements. We believe that our audits provide a reasonable basis for our opinion.

Critical Audit Matter

The critical audit matter communicated below is a matter arising from the current period audit of the consolidated financial statements that was communicated or required to be communicated to the audit committee and that: (1) relates to accounts or disclosures that are material to the consolidated financial statements and (2) involved our especially challenging, subjective, or complex judgments. The communication of critical audit matters does not alter in any way our opinion on the consolidated financial statements, taken as a whole, and we are not, by communicating the critical audit matter below, providing separate opinions on the critical audit matter or on the accounts or disclosures to which it relates.

Goodwill Impairment Assessment

As described in Note 3, to the consolidated financial statements, the Company’s goodwill balance was approximately $45 million as of December 31, 2020 allocated to a single reporting unit. The Company performs its annual goodwill impairment test annually on October 1 or when events occur or circumstances change that could potentially reduce the fair value of the reporting unit. In October 2020, the Company assessed qualitative factors to determine whether there is more than 50% likelihood that the fair value of the reporting unit was less than its carrying value. The determination of the fair value of the reporting unit requires

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management to make significant estimates and assumptions related to macroeconomic conditions, industry and market considerations and overall financial performance. Changes in these estimates and assumptions could have a significant impact on either the fair value, the amount of any goodwill impairment charge, or both.

We identified the goodwill impairment qualitative assessment as a critical audit matter. Auditing the reasonableness of management’s estimates and assumptions related to the factors above required a high degree of auditor judgment and an increased effort due to the nature and extent required in evaluating the qualitative assessment.

The primary procedures we performed to address this critical audit matter included:

•

Evaluating the appropriateness of the macroeconomic, industry and market factors by testing the completeness, accuracy, and relevance of underlying data used by management by assessing both corroborative and disconfirming evidential matter.

•

Assessing the reasonableness of management’s forecasts of revenue and operating margins through (i) performing retrospective reviews that compare historical forecasted revenues and operating margins to actual results, (ii) evaluating model inputs and obtaining corroborative evidence for such assumptions and (iii) comparing the Company’s forecasts to industry expectations.

/s/ BDO USA, LLP

We have served as the Company’s auditor since 2004.

Atlanta, GAGeorgia March 916, ~~2020~~ 2021

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OTELCO INC. AND SUBSIDIARIES

CONSOLIDATED BALANCE SHEETS
(in thousands, except share par values and share amounts)

As of December 31,

~~2019~~2020

~~2018~~2019

Assets

Current assets

Cash and cash equivalents

38,~~113~~445

43,~~657~~113

Accounts receivable:

Due from subscribers, net of allowance for doubtful accounts of $209 and $577, respectively

3,908

4,183

Due from subscribers, net of allowance for doubtful accounts of $232 and $209, respectively

3,881

3,908

Other

12,~~905~~373

1,~~899~~905

Materials and supplies

3,~~954~~615

23,~~802~~954

Prepaid expenses

1,~~624~~274

1,~~198~~624

Other assets

~~251~~187

—251

Total current assets

1419,~~755~~775

14,~~739~~755

Property and equipment, net

5759,~~284~~386

5257,~~073~~284

Goodwill

44,976

Intangible assets, net

~~530~~158

~~919~~530

Operating lease right-of-use asset

1,~~146~~539

—1,146

Investments

1,~~477~~454

1,~~498~~477

Interest rate cap

—

Other assets

116

577

Other assets

577

143

Total assets

127,404

120,745

Total assets

120,745

114,352

Liabilities and Stockholders’ Equity

Current liabilities

Accounts payable

1,~~525~~498

1,~~331~~525

Accrued expenses

45,~~861~~643

54,~~054~~861

Advanced billings and payments

1,~~618~~680

1,~~614~~618

Customer deposits

4426

4844

Current operating lease liability

~~296~~375

—296

Current maturity of long-term notes payable, net of debt issuance costs

36,~~929~~946

3,~~904~~929

Total current liabilities

1216,~~273~~168

1112,~~951~~273

Deferred income taxes

21,~~521~~514

2021,~~145~~521

Advanced billings and payments

21,~~157~~958

2,~~234~~157

Other liabilities

12276

1312

Long-term operating lease liability

~~850~~1,164

—850

Long-term notes payable, less current maturities and debt issuance costs

65,172

69,107

Paycheck Protection Program notes payable

2,975

—

Total liabilities

101,985

103,450

Long-term notes payable, less current maturities and debt issuance costs

58,094

65,172

Total liabilities

102,149

101,985

Stockholders’ equity

Class A Common Stock, $.01 par value-authorized 10,00,000 shares; issued and outstanding 3,412,805 and 3,388,624 shares, respectively

Class A Common Stock, $.01 par value-authorized 10,00,000 shares; issued and outstanding 3,421,794 and 3,412,805 shares, respectively

Additional paid in capital

4,~~275~~463

4,~~213~~275

Retained earnings

1420,~~451~~758

614,~~655~~451

Total stockholders’ equity

1825,~~760~~255

1018,~~902~~760

Total liabilities and stockholders’ equity

~~120~~127,~~745~~404

~~114~~120,~~352~~745

The accompanying notes are an integral part of these consolidated financial statements.

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OTELCO INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF OPERATIONS
(in thousands, except share and per share amounts)

	Years Ended December 31,
	~~2019~~2020			~~2018~~2019			~~2017~~2018
Revenues		$	6261,~~766~~971		$	6662,~~068~~766		$	6866,~~526~~068
Operating expenses
Cost of services			30,~~075~~251			30,~~592~~075			3130,~~395~~592
Selling, general and administrative expenses			1011,~~204~~869			10,~~451~~204			10,~~147~~451
Depreciation and amortization			78,~~643~~309			7,~~232~~643			7,~~377~~232
Total operating expenses			4750,~~922~~429			4847,~~275~~922			48,~~919~~275
Income from operations			1411,~~844~~542			1714,~~793~~844			1917,~~607~~793
Other income (expense)
Interest expense			(54,~~271~~025)			(5,~~844~~271)			(135,~~249~~844)
Loss on debt prepayment penalty			—			—			(2,303)
Other income			820			616			263
Other income			616			263			204
Total other expense			(3,205)			(4,655)			(5,581)
Total other expense			(4,655)			(5,581)			(15,348)
Income before income tax expense			8,337			10,189			12,212
Income before income tax (expense) benefit			10,189			12,212			4,259
Income tax expense			(2,030)			(2,393)			(2,745)
Income tax (expense) benefit			(2,393)			(2,745)			7,856
Net income		$	6,307		$	7,796		$	9,467
Net income		$	7,796		$	9,467		$	12,115
Weighted average number of common shares outstanding
Basic			3,~~412~~421,~~805~~794			3,~~388~~412,~~624~~805			3,~~346~~388,~~689~~624
Diluted			3,~~430~~440,~~453~~772			3,~~434~~430,~~862~~453			3,~~445~~434,~~632~~862
Basic net income per common share		$	21.2884		$	2.7928		$	32.6279
Diluted net income per common share		$	21.2783		$	2.7627		$	32.5276

The accompanying notes are an integral part of these consolidated financial statements.

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OTELCO INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY (~~DEFICIT) (~~in thousands, except share amounts)

	Class A Common Stock					~~Class~~Additional BPaid-In ~~Common Stock~~Capital			(Accumulated Deficit)/Retained Earnings			~~Additional~~Total ~~Paid-In~~Stockholders’ ~~Capital~~Equity			~~(Accumulated Deficit)/RetainedEarnings~~			~~Total Stockholders’ (Deficit) Equity~~
	Shares		Amount			~~Shares~~			~~Amount~~
Balance, December 31, 2016		3,291,750		$	33			—		$	—		$	4,186		$	(14,927)		$	(10,708)
Balance, December 31, 2017		3,346,689		$	34		$	4,285		$	(2,812)		$	1,507
Net income											9,467			9,467			~~12,115~~			~~12,115~~
Stock-based compensation expense								308						308						~~308~~
Tax withholding paid on behalf of employees for restricted stock units								(380)						(~~209~~380)						~~(209)~~
Issuance of Class A Stock		5441,~~939~~935			1—									—						1
Balance, December 31, 2017		3,346,689		$	34			—		$	—		$	4,285		$	(2,812)		$	1,507
Balance, December 31, 2018		3,388,624		$	34		$	4,213		$	6,655		$	10,902
Net income											7,796			7,796			~~9,467~~			~~9,467~~
Stock-based compensation expense								254						~~308~~254						~~308~~
Tax withholding paid on behalf of employees for restricted stock units								(192)						(~~380~~192)						~~(380)~~
Issuance of Class A Stock		4124,~~935~~181			—									—						—
Balance, December 31, 2018		3,388,624		$	34			—		$	—		$	4,213		$	6,655		$	10,902
Balance, December 31, 2019		3,412,805		$	34		$	4,275		$	14,451		$	18,760
Net income											6,307			6,307			~~7,796~~			~~7,796~~
Stock-based compensation expense								208						~~254~~208						~~254~~
Tax withholding paid on behalf of employees for restricted stock units														(192)						(192)
Tax withholding paid on behalf of
Issuance of Class A Stock		24,181			—															—
employees for restricted stock units								(20)						(20)
Balance, December 31, 2019		3,412,805		$	34			—		$	—		$	4,275		$	14,451		$	18,760
Issuance of Class A Stock		8,989			—									—
Balance, December 31, 2020		3,421,794		$	34		$	4,463		$	20,758		$	25,255

The accompanying notes are an integral part of these consolidated financial statements.

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OTELCO INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF CASH FLOWS
(in thousands)

	Years Ended December 31,
	~~2019~~2020			~~2018~~2019			~~2017~~2018
Cash flows from operating activities:
Net income		$	76,~~796~~307		$	97,~~467~~796		$	129,~~115~~467
Adjustments to reconcile net income to cash flows provided by operating activities:
Depreciation			7,~~344~~994			67,~~906~~344			76,~~001~~906
Amortization			~~299~~315			~~326~~299			~~376~~326
Amortization of loan costs			~~452~~502			~~476~~452			~~4,823~~476
Non-cash lease amortization			~~265~~409			—265			—
Loss on debt prepayment penalty			—			—			2,303
(Benefit) provision for deferred income taxes			(23)			1,308			1,062
Provision (benefit) for deferred income taxes			1,308			1,062			(9,393)
Excess tax benefit from stock-based compensation			16			68			144
Excess tax benefit from stock-based compensation			68			144			52
Provision for uncollectible accounts receivable			371			214			553
Provision for uncollectible accounts receivable			214			553			357
Stock-based compensation			208			254			308
Stock-based compensation			254			308			308
Gain on the sale of property			(211)			—			—
Payment in kind interest – subordinated debt			—			—			266
Changes in operating assets and liabilities
Accounts receivable			(~~196~~748)			(~~113~~196)			(~~316~~113)
Materials and supplies			~~(1,152)~~339			(~~102~~1,152)			(~~516~~102)
Prepaid expenses and other assets			~~(860)~~811			~~1,982~~(860)			~~(189)~~1,982
Accounts payable and accrued expenses			1755			~~(37)~~1			~~215~~(37)
Advanced billings and payments			(73137)			(~~203~~73)			~~577~~(203)
Other liabilities			(~~270~~163)			(9270)			(179)
Net cash from operating activities			1516,~~450~~745			2015,~~760~~450			1720,~~962~~760
Cash flows used in investing activities:
Acquisition and construction of property and equipment			(1210,~~440~~036)			(712,~~983~~440)			(87,~~510~~983)
Retirement of investment			(4)			(11)			(1)
Proceeds from the sale of property			234			—			—
Net cash used in investing activities			(12,444)			(7,994)			(8,511)
Retirement of investment			(3)			(4)			(11)
Net cash used in investing activities			(9,805)			(12,444)			(7,994)
Cash flows used in financing activities:
Loan origination costs			(12213)			(6412)			(~~2,144~~64)
Principal repayment of long-term notes payable			(4,350)			(114,350)			(9811,~~927~~350)
Proceeds from loan refinancing			—			—			87,000
Interest rate cap			—			4			(4)
Debt prepayment penalty fees			—			—			(2,303)
CoBank equity account retirement			—			—			119
Interest rate cap			4			(4)			—
Tax withholding paid on behalf of employees for restricted stock units			(20)			(192)			(380)
CoBank equity account retirement			—			119			164
Proceeds from Paycheck Protection Program loan			2,975			—			—
Tax withholding paid on behalf of employees for restricted stock units			(192)			(380)			(209)
Net cash used in financing activities			(1,608)			(4,550)			(11,679)
Net cash used in financing activities			(4,550)			(11,679)			(16,419)
Net increase (decrease) in cash and cash equivalents			5,332			(1,544)			1,087
Net (decrease) increase in cash and cash equivalents			(1,544)			1,087			(6,968)
Cash and cash equivalents, beginning of period			3,113			4,657			3,570
Cash and cash equivalents, beginning of period			4,657			3,570			10,538
Cash and cash equivalents, end of period		$	8,445		$	3,113		$	4,657
Cash and cash equivalents, end of period		$	3,113		$	4,657		$	3,570
Supplemental disclosures of cash flow information:
Interest paid		$	43,~~834~~502		$	54,~~383~~834		$	95,~~287~~383
Income taxes paid (refunded)		$	~~1,993~~884		$	~~(502)~~1,993		$	~~1,802~~(502)
Issuance of Class A common stock		$	—		$	—		$	1—

The accompanying notes are an integral part of these consolidated financial statements.

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OTELCO INC. AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS DECEMBER 31, ~~2019~~2020

Nature of Business

Otelco Inc. (together with its consolidated subsidiaries, the “Company”) provides a broad range of telecommunication services on a retail and wholesale basis. These services include local and long distance calling; network access to and from the Company’s customers; data transport; digital high-speed internet access; cable and Internet Protocol television; other telephone related services; and cloud hosting and managed services. The principal markets for these services are business and residential customers residing in and adjacent to the exchanges the Company serves in Alabama, Maine, Massachusetts, Missouri, Vermont, and West Virginia and business customers throughout Maine and New Hampshire. The Company offers various communications services that are sold to economically similar customers in a comparable manner of distribution. The Company also offers cloud hosting and managed services for small and mid-sized companies who rely on mission-critical software applications. The majority of customers buy multiple services, often bundled together at a single price. The Company views, manages and evaluates the results of its operations from the various communications services as one company and therefore has identified one reporting segment as it relates to providing segment information.

~~Refinancings~~ Stockholder-approved merger transaction

~~The~~ On ~~Company~~July 27, ~~had~~2020, Otelco filed a ~~senior~~Current ~~loan~~Report ~~agreement~~on (Form 8-K with the ~~“Senior~~Securities ~~Loan~~and ~~Agreement~~Exchange Commission (the “SEC”), ~~providing~~in ~~for~~connection awith ~~five~~the ~~year~~proposed ~~term~~acquisition ~~loan~~of ~~facility~~the inCompany ~~the~~by ~~aggregate~~Future ~~principal~~Fiber ~~amount~~FinCo, ~~of $85~~Inc.~~0 million~~, ~~and~~ a ~~five~~Delaware ~~year~~corporation ~~$5.0 million~~(“Parent”), ~~revolving~~pursuant ~~credit~~to ~~facility,~~an Agreement and aPlan ~~subordinated~~of ~~loan~~Merger, ~~agreement~~dated as of July 26, 2020 (as may be amended from time to time, the “~~Subordinated~~Merger ~~Loan~~ Agreement”), ~~providing~~by ~~for~~and aamong ~~five~~the Company, Parent and aOlympus ~~half~~Merger ~~year~~Sub, ~~term~~Inc., ~~loan~~a ~~facility~~Delaware incorporation ~~the~~and ~~aggregate~~a ~~principal~~wholly ~~amount~~owned subsidiary of ~~$15.3 million.~~ ~~The~~Parent ~~Company~~(“Merger ~~borrowed~~Sub”), ~~$85.0 million~~providing ~~under~~for the ~~term~~merger ~~loan~~of ~~facility~~Merger ofSub ~~the~~with ~~Senior~~and ~~Loan~~into ~~Agreement~~the ~~and~~Company ~~$15.3 million~~(the ~~under~~“Merger”), with the ~~Subordinated~~Company ~~Loan~~continuing ~~Agreement.~~as ~~During~~the ~~second~~surviving ~~quarter~~corporation ~~2017,~~of the ~~Company~~Merger ~~paid~~and ana ~~amendment~~wholly ~~fee~~owned subsidiary of ~~$77~~Parent.9 On August ~~thousand~~20, to2020, ~~its~~the ~~senior~~Company ~~lender~~filed ~~under~~with the ~~Senior~~SEC ~~Loan~~its ~~Agreement~~preliminary toproxy ~~raise~~statement on Schedule 14A (the ~~capital~~“Preliminary ~~expenditure~~Proxy ~~limits~~Statement”), ~~under~~and on September 9, 2020, the ~~Senior~~Company ~~Loan~~filed ~~Agreement~~with tothe ~~$8.5 million~~SEC ~~and~~its ~~$7.5 million~~definitive ~~for~~proxy ~~2017~~statement ~~and~~on ~~2018,~~Schedule 14A ~~respectively.~~(the ~~The~~“Definitive ~~increased~~Proxy ~~capital~~Statement”), ~~expenditures~~in ~~were~~each ~~necessary~~case relating to ~~fulfill~~the ~~build~~special ~~out~~meeting ~~requirements~~of ~~associated~~stockholders ~~with~~of the ~~Federal~~Company ~~Communications~~that ~~Commission’s~~was ~~(the~~held ~~“FCC’s”)~~on ~~Alternative~~October 9, ~~Connect~~2020 ~~America~~to, ~~Model~~among ~~(“A-CAM”)~~other ~~program~~things, vote on a proposal to adopt the Merger Agreement.

On ~~November~~October 29, ~~2017~~2020, ~~the~~Otelco’s ~~Company~~stockholders ~~refinanced~~adopted the ~~Senior~~Merger ~~Loan~~ Agreement and ~~the~~approved ~~Subordinated Loan Agreement with a new $92 million, five-year credit facility from a consortium of banks led by CoBank, ACB (~~the ~~“New Credit Facility”)~~Merger. The ~~New~~transaction ~~Credit Facility includes an $87.0 million term loan and a $5.0 million revolving loan, which~~ is ~~undrawn.~~now ~~The~~expected ~~New Credit Facility also includes a $20.0 million accordion feature that could be used~~ to ~~increase~~close ~~the~~in ~~term-loan portion of~~ the ~~New~~second ~~Credit~~quarter ~~Facility. Proceeds from the New Credit Facility and cash on hand were used to pay all amounts due in respect~~ of ~~principal~~2021, ~~interest,~~following ~~prepayment~~federal ~~premiums~~ and ~~fees~~state ~~under~~regulatory ~~the Senior Loan Agreement and the Subordinated Loan Agreement, as well as fees associated with the transaction~~approvals. ~~The Company recorded costs of $28 thousand and write-off of loan costs of $3.7 million in connection with this refinancing.~~

On November 3, 2020, the Company entered into a contract with Parent to perform network design and engineering services for Parent in new fiber markets.

COVID-19

A novel strain of coronavirus (COVID-19) was first identified in December 2019, and subsequently declared a global pandemic by the World Health Organization on March 11, 2020. As a result of the outbreak, companies have experienced disruptions in their operations and in markets served. The Company instituted numerous precautionary measures intended to help ensure the well-being of its employees, continue providing essential telecommunications services to its customers and minimize business disruption. As COVID-19 restrictions had been eased in some states, the Company began having employees who had been working from home since March 2020 return to their normal work locations while continuing to empower the technicians to reschedule any in-person installation or repair if they determine that circumstances at the location present a health risk. During the second half of 2020, the Company saw customer calls for new and changed service, payment arrangements and service troubles begin to trend toward pre-COVID-19 levels. As a result of the measures implemented, no significant adverse impact on results of operations through and financial position at December 31, 2020, has occurred as a result of the pandemic. The full extent of the future impacts of the COVID-19 pandemic on its operations is uncertain. An increase of COVID-19 cases in the Company’s service

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areas could have a material adverse impact on its financial results and business, including the timing and ability of the Company to collect accounts receivable and procure materials and services from its suppliers.

CARES Act

The Coronavirus Aid, Relief and Economic Security Act (the “CARES Act”) was enacted on March 27, 2020. There are several different provisions with the CARES Act that impact income taxes for corporations. The Company has evaluated the tax implications and believes these provisions did not have a material impact to the financial statements.

Additionally, the Company applied for and received funds under the Paycheck Protection Program (the “PPP Loan”) in the amount of $2,975,000. The receipt of these funds, and the forgiveness of the loan attendant to these funds, is dependent on the Company having initially qualified for the loan and qualifying for the forgiveness of such loan based on its adherence to the updated forgiveness criteria included in the Paycheck Protection Program Flexibility Act (“PPP Flexibility Act”). The Company submitted its application for loan forgiveness on October 1, 2020. Approval of loan forgiveness by the lender and the Small Business Administration (“SBA”) has not been received.

The PPP Loan received by the Company has a two-year term and bears interest at a rate of 1.0% per annum. Under the PPP Flexibility Act, monthly principal and interest payments are deferred until the date the lender receives the applicable forgiven amount from the SBA. The PPP Loan may be prepaid at any time prior to maturity with no prepayment penalties. The promissory note contains events of default and other provisions customary for a loan of this type.

The PPP Loan was used to retain Otelco’s employees and allow them to be able to continue to provide essential telecommunications and data services for its customers during the initial peak of the COVID-19 pandemic. These services were and remain critical to customers as they work and live under physical separation and quarantine requirements. Given direction from the Federal Communications Commission (the “FCC”) and state public utilities commissions, the Company made available free or discounted services to families who receive other governmental assistance and delayed for four months service disconnection for non-payment where families and businesses were experiencing COVID-19 financial impacts. Consent of the agent and Required Lenders (as defined in the Credit Facility) under the Credit Facility was obtained in connection with the incurrence of the PPP Loan. The Company will continue to work with federal, state and local governmental bodies to be responsive to COVID-19 guidance and CARES Act requirements.

Summary of Significant Accounting Policies

Basis of Presentation and Principles of Consolidation

The consolidated financial statements include the accounts of Otelco Inc. and its subsidiaries, all of which are either directly or indirectly wholly owned. These include: Blountsville Telephone LLC (“BTC”); Brindlee Mountain Telephone LLC; CRC Communications LLC; Granby Telephone LLC; Hopper Telecommunications LLC; Mid-Maine Telecom LLC; Mid-Maine TelPlus LLC; Otelco Mid-Missouri LLC and its wholly-owned subsidiary I-Land Internet Services LLC; Otelco Telecommunications LLC; Otelco Telephone LLC; Pine Tree Telephone LLC; Saco River Telephone LLC; Shoreham Telephone LLC ~~(“STC”)~~; and War Telephone LLC.

The accompanying consolidated financial statements include the accounts of Otelco Inc. and all of the aforesaid subsidiaries after elimination of all material intercompany balances and transactions.

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Use of Estimates

The Company prepares its consolidated financial statements in accordance with accounting principles generally accepted in the United States of America, which require management to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenues and expenses and disclosure of contingent assets and liabilities. The estimates and assumptions used in the accompanying consolidated financial statements are based upon management’s evaluation of the relevant facts and circumstances as of the date of the financial statements. Actual results may differ from the estimates and assumptions used in preparing the accompanying consolidated financial statements.

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Significant accounting estimates include the recoverability of goodwill, identified intangibles, long-term assets, deferred tax valuation allowances and allowance for bad debt.

Regulatory Accounting

The Company follows the accounting for regulated enterprises, which is now part of Accounting Standards Codification (“ASC”) 980, Regulated Operations (“ASC 980”), as issued by the Financial Accounting Standards Board (the “FASB”). This accounting practice recognizes the economic effects of rate regulation by recording costs and a return on investment as such amounts are recovered through rates authorized by regulatory authorities. Accordingly, ASC 980 requires the Company to depreciate telecommunications property and equipment over the estimated useful lives approved by regulators, which could be different than the estimated useful lives that would otherwise be determined by management. ASC 980 also requires deferral of certain costs and obligations based upon approvals received from regulators to permit recovery of such amounts in future years. Criteria that would give rise to the discontinuance of accounting in accordance with ASC 980 include (1) increasing competition restricting the ability of the Company to establish prices that allow it to recover specific costs and (2) significant changes in the manner in which rates are set by regulators from cost-based regulation to another form of regulation. The Company periodically reviews the criteria to determine whether the continuing application of ASC 980 is appropriate for its rural local exchange carriers (“RLECs”). As of December 31, ~~2019~~2020, and ~~2018~~2019, 84.36% and 8184.43%, respectively, of the Company’s net property, plant and equipment was accounted for under ASC 980.

The Company is subject to reviews and audits by regulatory agencies. The effect of these reviews and audits, if any, will be recorded in the period in which they first become known and determinable.

Intangible Assets and Goodwill

Intangible assets, other than goodwill, consist primarily of the fair values of customer related intangibles, non-compete agreements and long-term customer contracts acquired in connection with business combinations. Goodwill represents the excess of total acquisition cost over the assigned value of net identifiable tangible and intangible assets acquired through various business combinations, less any impairment. Due to the regulatory accounting required by ASC 980, the Company did not record acquired regulated telecommunications property and equipment at fair value as required by ASC 805, Business Combinations, through 2004. In accordance with 47 CFR 32.2000, the federal regulation governing acquired telecommunications property and equipment, such property and equipment is accounted for at original cost, and depreciation and amortization of property and equipment acquired is credited to accumulated depreciation.

The Company performs a quarterly review of its identified intangible assets to determine if facts and circumstances exist which indicate that the useful life is shorter than originally estimated or that the carrying amount of assets may not be recoverable. If such facts and circumstances do exist, the Company assesses the recoverability of identified intangible assets by comparing the projected undiscounted net cash flows associated with the related asset or group of assets over their remaining lives against their respective carrying amounts. Impairment, if any, is based on the excess of the carrying amount over the fair value of those assets.

ASC 350, Intangibles — Goodwill and Other (“ASC 350”), requires that goodwill be tested for impairment annually, unless potential interim indicators exist that could result in impairment. The Company ~~performs~~historically performed an annual step 1 goodwill impairment test that compares the fair value of the reporting unit to the carrying amount. The Company performed a Step 0 impairment test for the year 2020. If the carrying amount exceeds the fair value, an impairment loss is recognized in an amount equal to that excess.

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Revenue Recognition

Local services. Local services revenue for monthly recurring local services is billed in advance to a portion of the Company’s customers and in arrears to the balance of the customers. The Company records revenue for charges that have not yet been invoiced to its customers as unbilled revenue when services are rendered. The Company records revenue billed in advance as advanced billings and defers recognition until such revenue is earned. Long distance service is billed to customers in arrears based on actual usage. The Company records unbilled long distance revenue as unbilled revenue when services are rendered. Unlimited long distance in bundles is billed at a flat rate and recognized over the period of time the service is provided.

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unbilled long distance revenue as unbilled revenue when services are rendered. Unlimited long distance in bundles is billed at a flat rate and recognized over the period of time the service is provided.

Network access. Network access revenue is derived from several sources. Revenue for interstate access services is received through tariffed access charges filed with the FCC. These access charges are billed by the Company to interstate interexchange carriers and retail voice customers. A portion of the access charge revenue received by the Company is based upon its actual cost of providing interstate access service, plus a return on the investment dedicated to providing that service. The balance of the access charge revenue received by the Company is based upon the nationwide average schedule costs of providing interstate access services. Rates for the Company’s competitive subsidiaries are set by FCC rule to be no more than the interconnecting interstate rate of the predominant local carrier. The Company also receives Connect America Fund (“CAF”) revenues from the Universal Service Administrative Company (“USAC”). The CAF revenues are known as Connect America Fund — Intercarrier Compensation (“CAF-ICC”), A-CAM, and Connect America Fund — Broadband Loop Support (“CAF-BLS”). CAF-ICC is based on the Company’s frozen traffic sensitive rate of return, less access charges billed to interexchange carriers and end user retail customers. A-CAM revenues are based on the FCC’s model, which calculates the cost to provide broadband services to rural areas of each state. All of the Company’s RLECs receive A-CAM revenues.

Revenue for intrastate access service is received through tariffed access charges billed by the Company to the originating intrastate carrier using access rates filed with the Alabama Public Service Commission (the “APSC”), the Maine Public Utilities Commission (the “MPUC”), the Massachusetts Department of Telecommunications and Cable (the “MDTC”), the Missouri Public Service Commission (the “MPSC”), the New Hampshire Public Utilities Commission (the “NHPUC”), the Vermont Public Utility Commission (the “VPUC”) and the West Virginia Public Service Commission (the “WVPSC”) and are retained by the Company.

Revenue for the intrastate/interLATA access service is received through tariffed access charges as filed with the APSC, MDTC, MPSC, MPUC, NHPUC, VPUC and WVPSC. These access charges are billed to the intrastate carriers and are retained by the Company. Revenue for terminating and originating long distance service is received through charges for providing usage of the local exchange network. Toll revenues are recognized when services are rendered.

The FCC’s Intercarrier Compensation order, issued in October 2011, has significantly changed the way telecommunication carriers receive compensation for exchanging traffic and state tariffed rates. All terminating intrastate rates that exceeded the interstate rate were reduced to the terminating interstate rate effective July 2013. Beginning in 2014, the interstate and intrastate rates began being reduced over a six year period to “bill and keep” in which carriers bill their customers for services and keep those charges but neither pay for nor receive compensation from traffic sent to or received from other carriers. In addition, subsidies to carriers serving high cost areas has been phased out over an extended period. ~~STC was the only RLEC receiving a minimal high cost subsidy as of December 31, 2019.~~

Revenues for interstate access services are based on reimbursement of costs and an allowed rate of return. Revenues of this nature are received from USAC. The FCC’s Rate-of-Return Universal Service Fund Reform order, issued in March 2016, reduced the authorized rate-of-return by 25 basis points in 2016 and will reduce the authorized rate-of-return by 25 basis points in each subsequent year until 2021. The FCC’s Intercarrier Compensation order, issued in October 2011, capped each year’s revenue requirement (rate of return and reimbursement of costs) at 95.0% of the previous year’s revenue requirement. Such revenues amounted to 23.39%, 2123.3%, and 2021.73% of the Company’s total revenues for the years ended December 31, ~~2019~~2020, ~~2018~~2019, and ~~2017~~2018, respectively.

Internet, transport service, cable and satellite television and cloud hosting and managed services. Internet, transport service, cable and satellite television and cloud hosting and managed services revenues are recognized when services are rendered. Operating revenues from the lease of dark fiber covered by indefeasible rights-of-use agreements are recorded as earned. In some cases, the entire lease payment is received at inception of the lease and recognized ratably over the lease term after recognition of expenses associated with lease inception. The Company has deferred revenue in the consolidated balance sheets as of December 31, 2020, and 2019, of $2.0 million and $2.1 million, respectively, related to transport services, which is included as part of advanced billing and payments. The Company has deferred revenue in the consolidated balance sheets as of

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when services are rendered. Operating revenues from the lease of dark fiber covered by indefeasible rights-of-use agreements are recorded as earned. In some cases, the entire lease payment is received at inception of the lease and recognized ratably over the lease term after recognition of expenses associated with lease inception. The Company has deferred revenue in the consolidated balance sheets as of December 31, ~~2019~~2020, and ~~2018~~2019, of ~~$2.1 million~~ ~~and~~ $~~2.3~~188 ~~million,~~thousand ~~respectively, related to transport services, which is included as part of advanced billing~~ and ~~payments. The Company has deferred revenue in the consolidated balance sheets as of December 31, 2019, and 2018, of~~ $229 thousand ~~and $126 thousand~~, respectively, related to other services, which is included as part of advanced billing and payments.

Cash and Cash Equivalents

Cash equivalents are stated at cost plus accrued interest, which approximates fair value. Cash equivalents are high-quality, short-term money market instruments and highly liquid debt instruments with an original maturity of three months or less when purchased. The cash equivalents are readily convertible to known amounts of cash and are so near maturity that they present insignificant risk of changes in value because of changes in interest rates.

Accounts Receivable

The Company extends credit to its business and residential customers based upon a written credit policy. Service interruption is the primary vehicle for controlling losses. Accounts receivable are recorded at the invoiced amount and do not bear interest. The allowance for doubtful accounts is the Company’s best estimate for the amount of probable credit losses in the Company’s existing accounts receivable. The Company establishes an allowance for doubtful accounts based upon factors surrounding the credit risk of specific customers, historical trends, and other information. Receivable balances are reviewed on an aged basis and account balances are charged off against the allowance after all means of collection have been exhausted and the potential for recovery is considered remote.

Materials and Supplies

Materials and supplies are stated at the lower of cost or realizable value. Cost is determined using an average cost basis.

Property and Equipment

Regulated property and equipment is stated at original cost less any impairment. Unregulated property and equipment purchased through acquisitions is stated at its fair value at the date of acquisition less any impairment. Expenditures for improvements that significantly add to productive capacity or extend the useful life of an asset are capitalized. Expenditures for maintenance and repairs are expensed when incurred. Depreciation of regulated property and equipment is computed principally using the straight-line method over useful lives determined by the APSC for Alabama locations, while the other regulated locations use similar useful lives as Alabama. Depreciation of unregulated property and equipment primarily employs the straight-line method over industry standard estimated useful lives.

Long-Lived Assets

The Company reviews its long-lived assets for impairment at each balance sheet date and whenever events or changes in circumstances indicate that the carrying amount of an asset should be assessed. To determine if impairment exists, the Company estimates the future undiscounted cash flows expected to result from the use of the asset being reviewed for impairment. If the sum of these expected future cash flows is less than the carrying amount of the asset, the Company recognizes an impairment loss in accordance with guidance included in ASC 360, Property, Plant, and Equipment. The amount of the impairment recognized is determined by estimating the fair value of the assets and recording a loss for the excess of the carrying value over the fair value.

Deferred Financing Costs

Deferred financing and loan costs consist of debt issuance costs incurred in obtaining long-term financing, which are amortized using the effective interest method. Amortization of deferred financing and loan costs is classified as “Interest expense”. Deferred financing and loan costs are presented in the balance sheet as a direct deduction from the related debt liability. When amendments to debt agreements are considered to extinguish existing debt per guidance included in ASC 470, Debt, the remaining deferred financing costs are expensed at the time of amendment.

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loan costs is classified as “Interest expense”. Deferred financing and loan costs are presented in the balance sheet as a direct deduction from the related debt liability. When amendments to debt agreements are considered to extinguish existing debt per guidance included in ASC 470, Debt, the remaining deferred financing costs are expensed at the time of amendment.

Income Taxes

The Company accounts for income taxes using the asset and liability approach in accordance with guidance included in ASC 740, Income Taxes (“ASC 740”). The asset and liability approach requires the recognition of deferred tax liabilities and assets for the expected future tax consequences of temporary differences between the carrying amounts and the tax basis of assets and liabilities using enacted tax rates. Any changes in enacted tax rates or tax laws are included in the provision for income taxes in the period of enactment. A valuation allowance is provided when it is more likely than not that some portion or all of the deferred tax assets will not be realized.

The provision for income taxes consists of an amount for the taxes currently payable and a provision for the tax consequences deferred to future periods.

Interest and penalties related to income tax matters would be recognized in income tax expense. As of December 31, ~~2019~~2020, there was no material amount recorded for interest and penalties.

The Company conducts business in multiple jurisdictions and, as a result, one or more subsidiaries file income tax returns in the U.S. federal, various state and local jurisdictions. All tax years since ~~2016~~2017 are open for examination by various tax authorities.

Fair Value of Financial Instruments

The carrying values of the Company’s financial instruments, including cash and cash equivalents, accounts receivable, prepaids, accounts payable and accrued liabilities, approximate their fair values as of December 31, ~~2019~~2020, and ~~2018~~2019, due to their short term nature. The fair value of debt instruments at December 31, ~~2019~~2020, and ~~2018~~2019, is disclosed in the notes to the consolidated financial statements.

Income per Common Share

The Company computes net income per common share in accordance with the provisions included in ASC 260, Earnings per Share (“ASC 260”). Under ASC 260, basic and diluted income per share is computed by dividing net income available to stockholders by the weighted average number of common shares and common share equivalents outstanding during the period. Basic income per common share excludes the effect of potentially dilutive securities, while diluted income per common share reflects the potential dilution that would occur if securities or other contracts to issue common shares were exercised for, converted into or otherwise resulted in the issuance of common shares.

Recently Adopted Accounting Pronouncements

In May 2014, the FASB issued Accounting Standards Update (“ASU”) 2014-09, Revenue from Contracts with Customers (Topic 606) (“ASU 2014-09”). This ASU requires that an entity recognize revenue to depict the transfer of promised goods or services to customers in an amount that reflects the consideration to which the entity expects to be entitled in exchange for those goods or services. This ASU also provides a more robust framework for revenue issues and improves comparability of revenue recognition practices across industries. This ASU was the product of a joint project between the FASB and the International Accounting Standards Board to clarify the principles for recognizing revenue and to develop a common revenue standard. ASU 2014-09 permits the use of either a retrospective or modified retrospective application. This guidance was to be effective for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2016, with early adoption not permitted. In July 2015, the FASB issued ASU 2015-14, Revenue from Contracts with Customers (Topic 606): Deferral of the Effective Date. This ASU confirmed a one-year delay in the effective date of ASU 2014-09, making the effective date for the Company the first quarter of fiscal 2018 instead of the first quarter of fiscal 2017.

36 In March 2016, the FASB issued ASU 2016-08, Revenue from Contracts with Customers (Topic 606): Principal versus Agent Consideration (Reporting Revenues Gross versus Net). This ASU is further guidance to ASU 2014-09, and clarifies principal versus agent considerations. In April 2016, the FASB issued ASU 2016-10, Revenue from Contracts with Customers (Topic 606): Identifying Performance Obligations and Licensing. This ASU is also further guidance to ASU 2014-09, and clarifies the identification of performance obligations.

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In March 2016, the FASB issued ASU 2016-08, Revenue from Contracts with Customers (Topic 606): Principal versus Agent Consideration (Reporting Revenues Gross versus Net). This ASU is further guidance to ASU 2014-09, and clarifies principal versus agent considerations. In April 2016, the FASB issued ASU 2016-10, Revenue from Contracts with Customers (Topic 606): Identifying Performance Obligations and Licensing. This ASU is also further guidance to ASU 2014-09, and clarifies the identification of performance obligations. In May 2016, the FASB issued ASU 2016-12, Revenue from Contracts with Customers (Topic 606): Narrow-Scope Improvements and Practical Expedients. This ASU is also further guidance to ASU 2014-09, and clarifies assessing the narrow aspects of recognizing revenue. In December 2016, the FASB issued ASU 2016-20, Technical Corrections and Improvements to Topic 606, Revenue from Contracts with Customers. This ASU is also further guidance to ASU 2014-09, and clarifies technical corrections and improvements for recognizing revenue.

In January 2017, the FASB issued ASU 2017-03, Accounting Changes and Error Corrections (Topic 250) and Investments — -Equity Method and Joint Ventures (Topic 323) (“ASU 2017-03”). This ASU requires registrants to evaluate the impact ASU 2014-09 will have on financial statements and adequately disclose this information to assist the reader in assessing the significance of ASU 2014-09 on the financial statements when adopted. The Company commenced its assessment of ASU 2014-09 beginning in June 2016. This assessment included analyzing ASU 2014-09’s impact on the Company’s various revenue streams, comparing the Company’s historical accounting policies and practices to the requirements of ASU 2014-09, and identifying potential differences from applying the requirements of ASU 2014-09 to the Company’s contracts. The Company has used a five-step process to identify the contract with the customer, identify the performance obligations, determine the transaction price, allocate the transaction price to the performance obligations and recognize revenue when or as the performance obligations are satisfied. The Company has implemented the appropriate changes to its business processes, systems and controls to support revenue recognition and disclosures under ASU 2014-09.

The Company adopted ASU 2014-09 at the beginning of its 2018 fiscal year using the modified retrospective method applied to those contracts which were not completed as of January 1, 2018. Prior period amounts have not been adjusted and continue to be reported in accordance with historic accounting standards in effect during those periods. The adoption of ASU 2014-09 and related amendments did not have a material impact on the Company’s consolidated financial statements.

In ~~January~~February 2016, the FASB issued ASU 2016-0102, ~~Financial~~Leases ~~Instruments — Overall~~ (~~Subtopic~~Topic ~~825-10~~842) (“ASU 2016-0102”). This ASU ~~addresses~~requires ~~certain~~lessees ~~aspects~~to recognize most leases on the balance sheet. The provisions of ~~recognition,~~this ~~measurement~~guidance are effective for annual periods beginning after December 15, ~~presentation~~2018, and ~~disclosure~~interim ofperiods ~~financial~~within ~~instruments~~those years, with early adoption permitted. In January 2017, the FASB issued ASU ~~2016~~2017-0103, which requires ~~separate~~registrants ~~presentation~~to ofevaluate the impact ASU 2016-02 will have on financial ~~assets~~statements and ~~financial~~adequately ~~liabilities~~disclose bythis ~~measurement~~information ~~category~~to ~~and~~assist ~~form~~the reader in assessing the significance of ASU 2016-02 on the financial ~~asset~~statements ~~(that~~when isadopted. In January 2018, ~~securities~~the orFASB ~~loans~~issued ~~and~~ASU ~~receivables)~~2018-01, onLeases ~~the~~(Topic ~~balance~~842): ~~sheet~~Land orEasement inPractical ~~the~~Expedient ~~accompanying~~for ~~notes~~Transition to ~~the~~Topic ~~financial statements~~842. ~~That~~This ~~presentation~~ASU provides ~~financial~~an ~~statement~~optional ~~users~~transition ~~with~~practical ~~more~~expedient ~~decision~~to not evaluate under ASU 2016-~~useful~~02 ~~information~~existing ~~about~~or anexpired ~~entity’s~~land ~~involvement~~easements inthat ~~financial~~were ~~instruments~~not previously accounted for as leases under ASC Topic 840, Leases. ~~The~~An ~~provisions~~entity ofthat elects this ~~ASU~~practical ~~were~~expedient toshould beevaluate ~~effective~~new ~~for~~or ~~annual~~modified ~~periods~~land easements under ASU 2016-02 beginning ~~after~~at ~~December~~the date that the entity adopts ASU 2016-02. In July 152018, ~~2017~~the FASB issued ASU 2018-10, ~~and~~Codification ~~interim~~Improvements ~~periods~~to ~~within~~Topic ~~those years~~842, ~~with~~Leases, ~~early~~which ~~adoption~~provides ~~permitted~~improvements and clarifications for ASU 2016-02. In ~~February~~July 2018, the FASB issued ASU 2018-0311, ~~Technical~~Leases ~~Corrections~~(Topic ~~and~~842): Targeted Improvements ~~to Financial Instruments — Overall~~ (~~Subtopic~~“ASU ~~825~~2018-1011”),. ~~which~~This ~~made~~ASU ~~targeted~~provides ~~improvements~~an additional transition method by allowing entities to ~~address~~initially ~~certain~~apply ~~aspects~~the new lease standard at the date of ~~recognition,~~adoption ~~measurement,~~with ~~presentation,~~a ~~and~~cumulative ~~disclosure~~effect adjustment to the opening balances of ~~financial~~retained ~~instruments~~earnings in the period of adoption. This ASU also ~~confirmed~~gives lessors the option of electing, as a ~~six-month~~practical ~~delay~~expedient inby class of underlying asset, not to separate the ~~effective~~lease ~~date~~and non-lease components of a contract when those lease contracts meet certain criteria. In December 2018, the FASB issued ASU ~~2016~~2018-0120, ~~making~~Narrow-Scope ~~the~~Improvements ~~effective~~for ~~date~~Lessors. This ASU clarifies lessor treatment for ~~the~~sales ~~Company~~taxes ~~the~~and ~~second~~other ~~quarter~~similar taxes collected from lessees, certain lessor costs, and recognition of ~~fiscal~~variable ~~2018~~payments ~~instead~~for contracts with lease and non-lease components. In March 2019, the FASB issued ASU 2019-01, Codification Improvements. This ASU clarifies determining the fair value of the ~~first~~underlying ~~quarter~~asset by lessors that are not manufacturers or dealers, presentation on the statement of ~~fiscal~~cash ~~2018~~flows for sales-type and direct financing leases, ~~with~~and ~~early~~transition ~~adoption~~disclosures ~~permitted~~related to Topic 250, Accounting Changes and Error Corrections. The Company ~~adopted~~has completed its evaluation of the requirements of this guidance and implemented the processes necessary to adopt ASU 2016-0102, as ofamended. ~~March 31,~~The ~~2018,~~Company ~~and~~has ~~that~~elected certain practical expedients available at adoption. ~~did~~The Company elected the package of practical expedients upon transition not ~~have~~to reassess whether expired or existing contracts contain leases under the new definition of a ~~material~~lease; ~~impact~~not onto reassess the ~~Company’s~~lease ~~consolidated~~classification ~~financial~~for ~~statements~~expired or existing leases; and not to reassess whether previously capitalized initial direct costs would qualify for capitalization under ASU 2016-02. In evaluating certain equipment rental arrangements such as cable, internet and security service

In February 2016, the FASB issued ASU 2016-02, Leases (Topic 842) (“ASU 2016-02”). This ASU requires lessees to recognize most leases on the balance sheet. The provisions of this guidance are effective for annual periods beginning after December 15, 2018, and interim periods within those years, with early adoption permitted. In January 2017, the FASB issued ASU 2017-03, which requires registrants to evaluate the impact ASU 2016-02 will have on financial statements and adequately disclose this information to assist the reader in assessing the significance of ASU 2016-02 on the financial statements when adopted. In January 2018, the FASB issued ASU 2018-01, Leases (Topic 842): Land Easement Practical Expedient for Transition to Topic 842. This ASU provides an optional transition practical expedient to not evaluate under ASU 2016-02 existing or expired land easements that were not previously accounted for as leases under ASC Topic 840, 42

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Leases. An entity that elects this practical expedient should evaluate new or modified land easements under ASU 2016-02 beginning at the date that the entity adopts ASU 2016-02. In July 2018, the FASB issued ASU 2018-10, Codification Improvements to Topic 842, Leases, which provides improvements and clarifications for ASU 2016-02. In July 2018, the FASB issued ASU 2018-11, Leases (Topic 842): Targeted Improvements (“ASU 2018-11”). This ASU provides an additional transition method by allowing entities to initially apply the new lease standard at the date of adoption with a cumulative effect adjustment to the opening balances of retained earnings in the period of adoption. This ASU also gives lessors the option of electing, as a practical expedient by class of underlying asset, not to separate the lease and non-lease components of a contract when those lease contracts ~~meet certain criteria. In December 2018~~, the FASB issued ASU 2018-20, Narrow-Scope Improvements for Lessors. This ASU clarifies lessor treatment for sales taxes and other similar taxes collected from lessees, certain lessor costs, and recognition of variable payments for contracts with lease and non-lease components. In March 2019, the FASB issued ASU 2019-01, Codification Improvements. This ASU clarifies determining the fair value of the underlying asset by lessors that are not manufacturers or dealers, presentation on the statement of cash flows for sales-type and direct financing leases, and transition disclosures related to Topic 250, Accounting Changes and Error Corrections. The Company has completed its evaluation of the requirements of this guidance and implemented the processes necessary to adopt ASU 2016-02, as amended. The Company has elected certain practical expedients available at adoption. The Company elected the package of practical expedients upon transition not to reassess whether expired or existing contracts contain leases under the new definition of a lease; not to reassess the lease classification for expired or existing leases; and not to reassess whether previously capitalized initial direct costs would qualify for capitalization under ASU 2016-02. In evaluating certain equipment rental arrangements such as cable, internet and security service contracts, the Company considered the practical expedient that allows lessors to elect, by class of underlying asset, to not separate non-lease components from the associated lease components if the non-lease components otherwise would be accounted for in accordance with the new revenue recognition standard. The Company elected this practical expedient as the following two criteria are met; the lease component and the associated non-lease components have the same timing and pattern of transfer; and the lease component, if accounted for separately, would be classified as an operating lease. The Company elected to adopt the new standard using the transition method provided by ASU 2018-11; therefore, prior periods will not be restated. The Company has determined that the impact of adoption is limited to real property leases and is consistent with industry practices. Adoption of the new standard resulted in the Company recognizing an aggregate of $1,073,919 in lease liabilities and corresponding right of use (“ROU”) assets and no impact on the opening retained earnings balances. The adoption of ASU 2016-02 had an immaterial impact on the consolidated statements of operations and consolidated statements of cash flows asfor ofthe year ended December 31, 2019.

In ~~August~~January ~~2016~~2017, the FASB issued ASU ~~2016~~2017-1504, ~~Statement~~Intangibles-Goodwill ofand ~~Cash~~Other ~~Flows~~ (Topic ~~230~~350): ~~Classification~~(“ASU of2017-04”). ~~Certain~~The ~~Cash~~objective ~~Receipts~~of ~~and~~this ~~Cash~~ASU ~~Payments.~~is ~~This~~to ~~ASU~~simplify ~~addresses~~ how ~~certain~~an ~~cash~~entity ~~receipts~~is ~~and~~required ~~cash~~to ~~payments~~test ~~are~~goodwill ~~presented~~for ~~and~~impairment ~~classified~~by ineliminating Step 2 from the ~~statement~~goodwill ofimpairment ~~cash~~test. ~~flows~~ASU ~~under~~2017-04 ~~Topic~~is ~~230,~~effective ~~Statement~~for offiscal years ~~Cash~~beginning ~~Flows~~after December 15, 2019, and ~~other~~interim ~~Topics~~periods within those fiscal years. ~~This~~Early ~~ASU~~adoption is ~~effective~~permitted for interim or annual ~~reporting~~goodwill ~~periods,~~impairment ~~and~~tests ~~interim~~performed ~~periods~~on ~~therein,~~testing ~~beginning~~dates after ~~December~~January 151, 2017~~, with early adoption permitted~~. The Company adopted this ASU and that adoption did not have a material impact on the Company’s consolidated financial statements.

In May 2017, the FASB issued ASU 2017-09, Compensation-Stock Compensation (Topic 718) (“ASU 2017-09”). ASU 2017-09 provides guidance about which changes to the terms or conditions of a share-based payment award require an entity to apply modification accounting in ASC Topic 718, Stock Compensation. ASU 2017-09 is effective for fiscal years beginning after December 15, 2017, and interim periods within those fiscal years. Early adoption is permitted for any interim period for which financial statements have not been issued. ASU 2017-09 should be applied prospectively to an award modified on or after the adoption date. The Company adopted this ASU and that adoption did not have a material impact on the Company’s consolidated financial statements.

In May 2017, the FASB issued ASU 2017-10, Service Concession Arrangements (Topic 853) (“ASU 2017-10”). The objective of this ASU is to specify that an operating entity should not account for a service concession arrangement that meets certain criteria as a lease in accordance with ASC Topic 840, Leases. ASU 2017-10 further states that the infrastructure used in a service concession arrangement should not be recognized as property, plant, and equipment of the operating entity. The provisions of this ASU are effective for annual periods beginning after December 15, 2017, and interim periods within those years, with early

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adoption permitted. The Company adopted this ASU and that adoption did not have a material impact on the Company’s consolidated financial statements.

In March 2018, the FASB issued ASU 2018-05, Income Taxes (Topic 740). The objective of this ASU is to amend ASC 740, Income Taxes to reflect Staff Accounting Bulletin No. 118, issued by the staff of the Securities and Exchange Commission (“SAB 118”), which addresses the enactment of the Tax Cuts and Jobs Act (the “Tax Act”). SAB 118 outlines the approach companies may take if they determine that the necessary information is not available (in reasonable detail) to evaluate, compute, and prepare accounting entries to recognize the effects of the Tax Act by the time the financial statements are required to be filed. Companies may use this approach when the timely determination of some or all of the income tax effects from the Tax Act are incomplete by the due date of the financial statements. A reporting entity must act in good faith and update provisional amounts as soon as more information becomes available, evaluated and prepared, during a measurement period that cannot exceed one year from the enactment date. Initial reasonable estimates and subsequent changes to provisional amounts should be reported in income tax expense or benefit from continuing operations in the period in which they are determined. As of December 31, 2017, the provisional amount recorded related to the remeasurement of the Company’s deferred tax liability balance was $9.3 million and reflected a one-time reduction in the Company’s income tax provision. As of December 31, 2017, the Company finalized its accounting estimates for income tax effects related to the Tax Act. The Company elected not to utilize the measurement window provided under SAB 118. The Company did not record any adjustments to its 2017 income tax effects resulting from the Tax Act.

In June 2018, the FASB issued ASU 2018-07, Compensation — Stock Compensation (Topic 718) (“ASU 2018-07”). This ASU expands the scope of ASU 2017-09, which currently only includes share-based payments issued to employees, to also include share-based payments issued to nonemployees for goods and services. The amendments in this ASU are effective for public companies for fiscal years beginning after December 15, 2018, and interim periods within those fiscal years. Early adoption is permitted, but no earlier than the Company’s adoption date of ASU 2014-09. The Company adopted this ASU and that adoption did not have a material impact on the Company’s consolidated financial statements.

Recent Accounting Pronouncements

During ~~2018~~2019, the FASB issued ASUs ~~2018~~2019-01 through ~~2018~~2019-2012 and, during ~~2019~~2020, the FASB ~~has~~ issued ASUs ~~2019~~2020-01 through ~~2019~~2020-1211. Except for the ASUs discussed above and below, these ASUs provide technical corrections or simplifications to existing guidance and to specialized industries or entities and therefore have minimal, if any, impact on the Company.

In ~~January~~November ~~2017~~2018, the FASB issued ASU ~~2017~~2018-0419, ~~Intangibles~~Codification Improvements to Topic 326, Financial Instruments — ~~Goodwill~~Credit ~~and~~Losses ~~Other~~(“ASU 2018-19”). This ASU improves the disclosure requirements in ASU 2016-13, Financial Instruments — Credit Losses (Topic ~~350~~326): Measurement of Credit Losses on Financial Instruments (“ASU ~~2017~~ 2016-0413”) issued in June 2016, to make a cumulative-effect adjustment to opening retained earnings as of the beginning of the first reporting period in which the amendments are effective. The ~~objective~~effective ofdate and transition requirements for the amendments in this update are the same as the effective dates and transition requirements in ASU is2016-13, as amended by ASU 2018-19. In April 2019, the FASB issued ASU 2019-04, Codification Improvements to ~~simplify~~Topic ~~how~~326, anFinancial ~~entity~~Instruments — Credit isLosses, ~~required~~Topic 815, Derivatives and Hedging, and Topic 825, Financial Instruments. This ASU improves the disclosure requirements in ASU 2016-13 issued in June 2016, to ~~test~~allow ~~goodwill~~the measurement of allowance for ~~impairment~~credit bylosses ~~eliminating~~on ~~Step~~accrued 2interest receivable balances separately from other components of the ~~goodwill~~amortized ~~impairment~~cost ~~test~~basis of associated financial assets. In May 2019, the FASB issued ASU ~~2017~~2019-0405,Financial isInstruments — Credit Losses (Topic 326). This ASU improves the disclosure requirements in ASU 2016-13 issued in June 2016, to allow companies to irrevocably elect, upon adoption of ASU 2016-13, the fair value option on financial instruments that (1) were previously recorded at amortized cost and (2) are within the scope of ASC 326-20 if the instruments are eligible for the fair value option under ASC 825-10. The effective date and transition requirements for ~~fiscal years~~the ~~beginning~~amendments ~~after~~in ~~December~~this update are the same as the effective dates and transition requirements in ASU 2016-13, as amended by ASU 2018-19. In November 152019, the FASB issued ASU 2019-10, Financial Instruments — Credit Losses (Topic 326), Derivatives and ~~interim~~Hedging ~~periods~~(Topic ~~within~~815), ~~those~~and ~~fiscal years~~Leases (Topic 842) (“ASU 2019-10”). ~~Early~~This ~~adoption~~ASU isdefers ~~permitted~~certain ~~for~~major ~~interim~~updates ornot ~~annual~~yet ~~goodwill~~effective ~~impairment~~due ~~tests~~to ~~performed~~the onchallenge’s ~~testing~~private ~~dates~~companies, ~~after~~smaller ~~January~~public companies, and not-for-profit organizations are having with implementation. In November 12019, ~~2017~~the FASB issued ASU 2019-11, Codification Improvements to Topic 326, Financial Instruments — Credit Losses. The ~~Company~~amendments ~~does~~in ~~not~~this ~~expect~~ASU clarify and address stakeholders’ specific issues about certain aspects in update 2016-13. In February 2020, the FASB issued ASU 2020-02, Financial Instruments — Credit Losses (Topic 326) and Leases (Topic 842). The amendments in this ASU address the methodology for the allowance for credit losses. ASU 2019-10 has deferred the effective date for credit losses for smaller reporting companies to ~~have~~fiscal years abeginning ~~material~~after ~~impact~~December 15, on2022, ~~its~~including ~~consolidated~~interim ~~financial~~periods ~~statements~~within those fiscal years. An entity is still permitted to early adopt as of the fiscal years beginning after December 15, 2018, including interim

In August 2018, the FASB issued ASU 2018-13, Fair Value Measurement (Topic 820) (“ASU 2018-13”). This ASU modifies the disclosure requirements on fair value measurements in ASU 2018-13, based on the concepts in the Concepts Statement, including the consideration of costs and benefits. This ASU eliminates, adds and modifies certain disclosure requirements for fair value measurements as part of its disclosure framework project. ASU 2018-13 is effective for fiscal years beginning after December 15, 2019, and interim periods within those fiscal years. An entity is permitted to early adopt any removed or modified disclosures upon issuance of this ASU and delay adoption of the additional disclosures until their effective date. The Company does not expect this ASU to have a material impact on its consolidated financial statements. 43

In November 2018, the FASB issued ASU 2018-19, Codification Improvements to Topic 326, Financial Instruments — Credit Losses (“ASU 2018-19”). This ASU improves the disclosure requirements in ASU 2016- 13, Financial Instruments — Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments (“ASU 2016-13”) issued in June 2016, to make a cumulative-effect adjustment to opening retained earnings as of the beginning of the first reporting period in which the amendments are effective. The effective date and transition requirements for the amendments in this update are the same as the effective dates and

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transition requirements in ASU 2016-13, as amended by ASU 2018-19. In April 2019, the FASB issued ASU 2019-04, Codification Improvements to Topic 326, Financial Instruments — Credit Losses, Topic 815, Derivatives and Hedging, and Topic 825, Financial Instruments. This ASU improves the disclosure requirements in ASU 2016-13 issued in June 2016, to allow the measurement of allowance for credit losses on accrued interest receivable balances separately from other components of the amortized cost basis of associated financial assets. In May 2019, the FASB issued ASU 2019-05,Financial Instruments — Credit Losses (Topic 326). This ASU improves the disclosure requirements in ASU 2016-13 issued in June 2016, to allow companies to irrevocably elect, upon adoption of ASU 2016-13, the fair value option on financial instruments that (1) were previously recorded at amortized cost and (2) are within the scope of ASC 326-20 if the instruments are eligible for the fair value option under ASC 825-10. The effective date and transition requirements for the amendments in this update are the same as the effective dates and transition requirements in ASU 2016-13, as amended by ASU 2018-19. In November 2019, the FASB issued ASU 2019-10, Financial Instruments — Credit Losses (Topic 326), Derivatives and Hedging (Topic 815), and Leases (Topic 842) (“ASU 2019-10”). This ASU defers certain major updates not yet effective due to the challenge’s private companies, smaller public companies, and not-for-profit organizations are having with implementation. In November 2019, the FASB issued ASU 2019-11, Codification Improvements to Topic 326, Financial Instruments — Credit Losses. The amendments in this ASU clarify and address stakeholders’ specific issues about certain aspects in update 2016-13. ASU 2019-10 has deferred the effective date for credit losses for smaller reporting companies to years beginning after December 15, 2022, including interim periods within those fiscal years. ~~An entity is still permitted to early adopt as of the fiscal years beginning after December 15, 2018, including interim periods within those fiscal years.~~ The Company does not expect this ASU to have a material impact on its consolidated financial statements.

In November 2019, the FASB issued ASU 2019-08, Compensation — Stock Compensation (Topic 718) and Revenue from Contracts with Customers (Topic 606); Codification Improvements — Share-Based Consideration Payable to a Customer (“ASU 2019-08”). ASU 2019-08 requires that an entity apply the guidance in ASU 2018-07 to measure and classify share-based payment awards granted to a customer. The amount recorded as a reduction in the transaction price should be based on the grant-date fair value of the share-based payment award. The amendments in ASU 2019-08 are effective for public companies for fiscal years beginning after December 15, 2019, and interim periods within those fiscal years. Early adoption is permitted, but no earlier than the Company’s adoption of the amendments in ASU 2018-07. As of December 31, 2019, the Company does not have any share-based payment awards to customers, therefore the Company does not expect this ASU to have a material impact on its consolidated financial statements.

In December 2019, the FASB issued ASU 2019-12, Income Taxes (Topic 740) (“ASU 2019-12”). This ASU simplifies the accounting for income taxes by removing certain exceptions to the general principles in Topic 740. The amendments in ASU 2019-12 are effective for public companies for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2020. Early adoption of the amendments is permitted, including adoption in any interim period for which financial statements have not yet been issued. An entity that elects to early adopt the amendments in an interim period should reflect any adjustments as of the beginning of the annual period that includes that interim period. Additionally, an entity that elects early adoption must adopt all the amendments in the same period. The Company does not expect this ASU to have a material impact on its consolidated financial statements.

Goodwill and Intangible Assets

ASC 350 requires that goodwill be tested for impairment annually, unless potential interim indicators exist that could result in impairment. Although the Company has only one reporting segment, it has historically considered its three regions (Alabama, Missouri, and New England) to be reporting units for purposes of goodwill impairment testing. The Company changed its approach to managing its business from three semi-autonomous regions to a functional management approach with leadership for functions spanning the whole Company. In 2018, the Company implemented a single billing and operations support system covering all customers. Additionally, a chief operating officer position was established and filled during fourth quarter 2018 to lead all operations. Therefore, the Company measures goodwill for impairment as a single reporting unit beginning in 2019.

The Company performed its annual goodwill impairment testing as of October 1, ~~2019~~2020. ~~The~~Beginning ~~Company~~in ~~used~~2011, FASB allowed companies to first assess qualitative factors to determine whether there is more than a 50% likelihood that the ~~discounted~~fair ~~cash~~value ~~flow~~of ~~(“DCF”)~~a ~~method~~reporting ~~under~~unit is less than its carrying value. The following categories of events and conditions were evaluated to determine their impact on goodwill, in light of the ~~income~~coronavirus ~~approach~~pandemic, asgovernmental ~~well~~responses asto the ~~guideline~~pandemic ~~public~~and the changes in the Company’s revenue and stock price:

40 •

~~TABLE~~ General OFmacroeconomic ~~CONTENTS~~conditions

company method (“GPCM”) under the market approach to value the reporting units. The Company utilized weightings of 50.0% for the DCF method and 50.0% for the GPCM to derive a concluded fair value of total assets. The Company concluded that no impairment was present during the impairment review as of October 1, 2019, and 2018. The Company determined that no events or circumstances from October 1, 2019, through December 31, 2019, indicated that a further assessment was necessary.

~~There was no change in the carrying amount of goodwill during 2019 or 2018, with a balance of $45.0 million as of both December 31, 2019, and 2018.~~ •

~~The~~ Industry ~~Company also found no impairment in the other intangible assets~~ and ~~the~~market ~~only~~conditions ~~change in the carrying amounts for the years ended December 31, 2019, and 2018, is due to the amortization for each current year.~~

•

Changes in cost factors

•

Overall financial performance

•

Entity- and reporting unit-specific events

•

Sustained decrease in share price

After reviewing the company-specific and market factors, the Company confirms that, as of October 1, 2020, the Company’s goodwill was not impaired. The Company determined that no events or circumstances from October 1, 2020, through December 31, 2020, indicated that a further assessment was necessary.

There was no change in the carrying amount of goodwill during 2020 or 2019, with a balance of $45.0 million as of both December 31, 2020, and 2019.

The Company also found no impairment in the other intangible assets and the only change in the carrying amounts for the years ended December 31, 2020, and 2019, is due to the amortization for each current year.

Intangible assets are summarized as follows (in thousands):

	December 31, 2018
	CarryingValue			AccumulatedAmortization			Net Book Value
Customer relationships		$	24,025		$	(23,110)		$	915
Contract relationships			19,600			(19,600)			—
Non-competition			107			(107)			—
Trade name			23			(19)			4
Total		$	43,755		$	(42,836)		$	919

	December 31, 2019
	CarryingValue			AccumulatedAmortization			Net Book Value
Customer relationships		$	24,025		$	(23,497)		$	528
Contract relationships			19,600			(19,600)			—
Non-competition			107			(107)			—
Trade name			23			(21)			2
Total		$	43,755		$	(43,225)		$	530

These intangible assets had a range of 2 to 15 years of useful lives at inception and utilize both the sum-of-the-years’ digits and straight-line methods of amortization, as appropriate. The following tables present historical and expected amortization expense of the existing intangible assets as of December 31, 2019, for each of the following periods (in thousands):

Aggregate amortization expense for the years ended December 31,
2017	$	458
2018	$	408
2019	$	389
Expected amortization expense for the years ending December 31,
2020	$	372
2021		158
Total	$	530

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	December 31, 2019
	Carrying Value			Accumulated Amortization			Net Book Value
Customer relationships		$	24,025		$	(23,497)		$	528
Contract relationships			19,600			(19,600)			—
Non-competition			107			(107)			—
Trade name			23			(21)			2
Total		$	43,755		$	(43,225)		$	530

	December 31, 2020
	Carrying Value			Accumulated Amortization			Net Book Value
Customer relationships		$	24,025		$	(23,867)		$	158
Contract relationships			19,600			(19,600)			—
Non-competition			107			(107)			—
Trade name			23			(23)			—
Total		$	43,755		$	(43,597)		$	158

These intangible assets had a range of 2 to 15 years of useful lives at inception and utilize both the sum-of-the-years’ digits and straight-line methods of amortization, as appropriate. The following tables present historical and expected amortization expense of the existing intangible assets as of December 31, 2020, for each of the following periods (in thousands):

Aggregate amortization expense for the years ended December 31,

2018	$	408
2019	$	389
2020	$	372

Expected amortization expense for the years ending December 31,

2021	$	158
2022		—
Total	$	158

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Property and Equipment

A summary of property and equipment is shown as follows (in thousands, except estimated life):

~~EstimatedLife~~Estimated Life

December 31,

~~2019~~2020

~~2018~~2019

Land

1,~~164~~157

1,164

Building and improvements

20 –- 40

13,~~358~~187

13,~~197~~358

Telephone equipment

6 –- 20

~~246~~252,~~692~~967

~~236~~246,~~741~~692

Cable television equipment

13,~~258~~921

1213,~~627~~258

Furniture and equipment

8 –- 14

3,082

3,~~066~~082

Vehicles

7 –- 9

67,~~961~~069

6,~~906~~961

Computer software equipment

5 – 7

20,132

19,835

Computer software and equipment

5 - 7

20,725

20,132

Internet equipment

1112,~~196~~581

1011,~~521~~196

Total property and equipment

~~315~~324,~~843~~689

~~304~~315,~~057~~843

Accumulated depreciation and amortization

(~~258~~265,~~559~~303)

(~~251~~258,~~984~~559)

Net property and equipment

5759,~~284~~386

5257,~~073~~284

Depreciation expense for the years ended December 31, ~~2019~~2020, ~~2018~~2019 and ~~2017~~2018, was $7,~~344~~994 thousand, $67,~~906~~344 thousand and $76,~~001~~906 thousand, respectively. Amortization expense for telephone plant adjustment was $(9057) thousand, $(8290) thousand and $(82) thousand for the years ended December 31, ~~2019~~2020, ~~2018~~2019 and ~~2017~~2018, respectively.

Other Accounts Receivable

Other accounts receivable ~~consists~~consist of the following (in thousands) as of:

December 31,

~~2019~~2020

~~2018~~2019

Carrier access bills receivable

~~235~~237

~~277~~235

National Exchange Carrier Association receivable

1,~~257~~233

1,~~295~~257

Receivables from Alabama Service Fund

4034

5340

Other miscellaneous

~~373~~869

~~274~~373

12,~~905~~373

1,~~899~~905

Investments

Investments consist of the following (in thousands) as of:

	December 31,
	~~2019~~2020			~~2018~~2019
Investment in CoBank stock		$	1,192		$	1,192
Rental property			~~194~~168			~~219~~194
Other miscellaneous			9194			8791
		$	1,~~477~~454		$	1,~~498~~477

The investment in CoBank stock is carried at historical cost due to no readily determinable fair value for those instruments being available. Management believes there has been no other than temporary impairment in such investment. This investment consists of patronage certificates that represent ownership in the financial institution where the Company previously had and currently has debt. These certificates yield dividends on an annual basis, and the investment is redeemed ratably subsequent to the repayment of the debt. The Company purchased a two year interest rate cap associated with the Credit Facility on February 26, 2018. It had a value of $4 thousand as of December 31, 2018, and a value of zero as of December 31, 2019. The interest rate cap expired February 25, 2020.

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purchased a two year interest rate cap associated with the New Credit Facility and it had a value of $4 thousand as of December 31, 2018. The interest rate cap expires February 26, 2020 and has a value of zero as of December 31, 2019.

Notes Payable

Notes payable consists of the following (in thousands, except percentages) as of:

	Current			Long-term			December 31, ~~2019~~2020			December 31, ~~2018~~2019
New Credit Facility with CoBank, ACB; variable interest rate of 5.95% and 6.77% at December 31, 2019 and 2018, respectively. Interest is quarterly and paid in arrears on the last business day of each quarter. The New Credit Facility is secured by the total assets of the subsidiary guarantors. The unpaid balance is dueNovember 3, 2022.		$	4,350		$	65,862		$	70,212		$	74,562
Loan with CoBank, ACB (the “Credit Facility”); variable interest rate of 4.66% and 5.95% at December 31, 2020 and 2019, respectively. Interest is monthly and paid in arrears on the last business day of each month. The Credit Facility is secured by the total assets of the subsidiary guarantors. The unpaid balance is due November 3, 2022.		$	7,415		$	58,447		$	65,862		$	70,212
Debt issuance cost			(~~421~~469)			(~~690~~353)			(~~1,111~~822)			(1,~~551~~111)
Notes payable, net of debt issuance cost		$	36,~~929~~946		$	6558,~~172~~094		$	6965,~~101~~040		$	7369,~~011~~101

~~The Senior Loan Agreement was fully repaid on November 2, 2017.~~ Associated with the ~~Senior~~Credit ~~Loan Agreement~~Facility, the Company ~~had~~has $42.93 million in deferred financing cost. ~~Amortization~~including ~~expense~~$212 thousand ~~for~~incurred ~~the~~during ~~deferred~~first ~~financing~~quarter ~~cost~~2020. ~~associated~~The ~~with~~Company ~~the~~and ~~Senior~~its ~~Loan~~lender ~~Agreement~~for ~~was~~the ~~$896 thousand~~Credit ~~for~~Facility amended the ~~year~~agreement ~~ended~~effective December 31, ~~2017~~2019, ~~which~~to ischange ~~included~~covenant measurements in ~~interest~~recognition ~~expense.~~of ~~The~~the Company’s ~~wrote~~plans ~~off $3,070 thousand~~for ofincreased ~~prior~~investment in fiber and other network improvements intended to increase broadband speeds for its customers. Amortization expense for the deferred financing cost ~~and~~associated ~~incurred~~with the Credit Facility was $14502 thousand, in$452 thousand ~~external~~and ~~legal~~$476 thousand ~~fees~~for ~~during~~ the years ~~year~~ ended December 31, ~~2017~~2020, as2019 aand ~~result~~2018, ~~of the extinguishment of the Senior Loan Agreement~~respectively, which is included in interest expense.

The ~~Subordinated~~revolving ~~Loan~~credit ~~Agreement~~facility ~~was~~associated ~~fully~~with ~~repaid~~the Company’s Credit Facility had a maximum borrowing capacity of $5.0 million on ~~November~~December 231, ~~2017~~2020. ~~Associated~~The ~~with~~revolving ~~the~~credit ~~Subordinated~~facility ~~Loan~~is ~~Agreement~~available until November 3, ~~the~~2022. ~~Company~~There ~~had~~was ~~$892 thousand~~no inbalance ~~deferred~~outstanding ~~financing~~as ~~cost~~of December 31, 2020 or 2019. ~~Amortization~~The ~~expense~~Company ~~for~~pays ~~the~~a ~~deferred~~commitment ~~financing~~fee ~~cost~~at ~~associated~~an ~~with~~initial ~~the~~rate ~~Subordinated~~of ~~Loan~~0.50% ~~Agreement~~per ~~was~~annum, ~~$133 thousand~~payable ~~for~~quarterly in arrears, on the ~~year~~unused ~~ended~~portion ~~December 31,~~of ~~2017,~~the ~~which~~revolver isloan ~~included~~under inthe ~~interest~~Credit ~~expense~~Facility. The ~~Company~~rate ~~wrote~~declined ~~off~~from ~~$621 thousand~~0.50% ofper ~~prior~~annum ~~deferred~~to ~~financing~~0.38% ~~cost~~per ~~and~~annum ~~incurred~~on ~~$14~~October ~~thousand~~22, in2018. ~~external~~The ~~legal~~rate ~~fees~~fluctuated up and down during the ~~year~~twelve months ended December 31, ~~2017,~~2020 asfrom a0.38% ~~result~~per ofannum ~~the~~for ~~extinguishment~~one ofhundred ~~the~~and ~~Subordinated~~eighty-five ~~Loan~~days ~~Agreement,~~to ~~which~~0.50% isper ~~included~~annum infor ~~interest~~one hundred and eighty days. The commitment fee expense was $23 thousand, $19 thousand and $24 thousand for the years ended December 31, 2020, 2019 and 2018, respectively.

~~Associated~~ Maturities ~~with~~of ~~the~~notes ~~New~~payable ~~Credit Facility, the Company has $2.1 million in deferred financing cost. Amortization expense~~ for the ~~deferred~~next ~~financing cost associated with the New Credit Facility was $452~~four ~~thousand, $476 thousand and $75 thousand for the~~ years ~~ended December 31~~, ~~2019,~~are ~~2018~~as ~~and~~follows ~~2017, respectively, which is included~~ (in ~~interest~~thousands): ~~expense.~~

The Company had a revolving credit facility of $5.0 million associated with the Senior Loan Agreement. There was no balance outstanding during 2017. The Senior Loan Agreement was terminated on November 2, 2017. The Company paid a monthly fee of 0.75% per annum on the unused portion of the revolver loan under the Senior Loan Agreement, payable in arrears. The fee expense was $32 thousand for the year ended December 31, 2017.

2021	$	7,415
2022		58,447
2023		—
2024		—
Total	$	65,862

The ~~revolving credit facility associated with the~~ Company’s ~~New~~notes ~~Credit~~payable ~~Facility~~agreements ~~has~~are asubject ~~maximum~~to ~~borrowing~~certain ~~capacity~~financial ~~of $5.0 million.~~covenants ~~The~~and ~~revolving~~restrictions ~~credit~~on ~~facility~~indebtedness, isfinancial ~~available until November 3~~guarantees, ~~2022.~~business ~~There~~combinations ~~was~~and noother ~~balance~~related ~~outstanding~~items. asAs of December 31, ~~2019 or 2018. The Company pays a commitment fee~~2020, ~~payable quarterly in arrears, on~~ the ~~unused~~Company ~~portion of the revolver loan under the New Credit Facility. The rate declined from 0.50% per annum to 0.38% per annum on October 22, 2018. The commitment fee expense~~ was ~~$19 thousand,~~in ~~$24 thousand~~compliance ~~and~~with ~~$4 thousand~~all ~~for~~such ~~the years~~covenants ~~ended December 31, 2019, 2018~~ and ~~2017, respectively~~restrictions.

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Maturities of notes payable for the next four years, assuming no annual excess cash flow payments, are as follows (in thousands):

2020	$	4,350
2021		4,350
2022		61,512
2023		—
Total	$	70,212

The Company’s notes payable agreements are subject to certain financial covenants and restrictions on indebtedness, financial guarantees, business combinations and other related items. As of December 31, 2019, the Company was in compliance with all such covenants and restrictions.

Income Tax

Income tax expense for the years ended December 31, ~~2019~~2020, ~~2018~~2019, and ~~2017~~2018 is summarized below (in thousands):

	For the Years Ended December 31,
	2019			2018			2017
Federal income taxes
Current		$	443		$	1,036		$	1,201
Deferred			1,717			898			(9,332)
Total federal tax expense (benefit)			2,160			1,934			(8,131)
State income taxes
Current			574			503			284
Deferred			(341)			308			(9)
Total state tax expense			233			811			275
Total income tax expense (benefit)		$	2,393		$	2,745		$	(7,856)

Public Law No: 115-97, also known as the Tax Act, was enacted on December 22, 2017. The Tax Act reduced the U.S. federal corporate tax rate from 35% to a flat rate of 21%. ASC 740 requires deferred tax assets and liabilities to be remeasured as of the date the Tax Act was enacted based on the rates at which they are expected to reverse in the future, which is generally now 21%. The Securities and Exchange Commission staff issued SAB 118, which provides guidance on accounting for the impact of the Tax Act and states a reasonable estimate of the Tax Act’s effects on the Company’s deferred tax balances should be included in the Company’s consolidated financial statements. Based on the Company’s understanding of the Tax Act, it made a reasonable estimate of the Tax Act’s effects on the Company’s deferred tax balances. As of December 31, 2017, the provisional amount recorded related to the remeasurement of the Company’s deferred tax liability balance was $9.3 million and reflected a one-time reduction in the Company’s income tax provision. As of December 31, 2017, the Company finalized its accounting estimates for income tax effects related to the Tax Act. The Company elected not to utilize the measurement window provided under SAB 118. As of December 31, 2019, the Company did not record any adjustments to its 2017 income tax effects resulting from the Tax Act.

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The tax effects of temporary differences that give rise to significant portions of the deferred tax assets and deferred tax liabilities as of December 31, 2019, and 2018, are presented below (in thousands):

	For the Years Ended December 31,
	2020			2019			2018
Federal income taxes
Current		$	1,532		$	443		$	1,036
Deferred			(24)			1,717			898
Total federal tax expense			1,508			2,160			1,934
State income taxes
Current			505			574			503
Deferred			17			(341)			308
Total state tax expense			522			233			811
Total income tax expense		$	2,030		$	2,393		$	2,745

	December 31,
	2019			2018
Deferred tax liabilities:
Amortization		$	(11,133)		$	(10,947)
Depreciation			(10,934)			(9,978)
Lease asset			(306)			—
Prepaid expense			(506)			(357)
Other			(8)			(8)
Total deferred tax liabilities		$	(22,887)		$	(21,290)
Deferred tax assets:
Deferred compensation		$	147		$	142
Advance payments			597			612
Lease liability			306			—
Bad debt			77			145
Other			239			246
Total deferred tax assets		$	1,366		$	1,145

The tax effects of temporary differences that give rise to significant portions of the deferred tax assets and deferred tax liabilities as of December 31, 2020, and 2019, are presented below (in thousands):

As of December 31, 2019, the Company had no U.S. federal and state net operating loss carryforwards. As of December 31, 2018, the Company had U.S. federal and state net operating loss carryforwards of $0 and $43 thousand, respectively. The Company had no alternative minimum tax credit carryforwards as of December 31, 2019, or December 31, 2018. The Company establishes valuation allowances when necessary to reduce deferred tax assets to amounts expected to be realized. As of December 31, 2019, the Company had no valuation allowance recorded.

	December 31,
	2020			2019
Deferred tax liabilities:
Amortization		$	(10,913)		$	(11,133)
Depreciation			(11,716)			(10,934)
Lease asset			(306)			(306)
Prepaid expense			(306)			(506)
Other			(7)			(8)
Total deferred tax liabilities		$	(23,248)		$	(22,887)
Deferred tax assets:
Deferred compensation		$	113		$	147
Advance payments			542			597
Lease liability			306			306
Bad debt			67			77
Consulting			499			—
Other			207			239
Total deferred tax assets		$	1,734		$	1,366

As of December 31, 2020, and 2019, the Company had no U.S. federal and state net operating loss carryforwards. The ~~effective~~Company ~~income~~had no alternative minimum tax ~~rates~~credit carryforwards as of December 31, ~~2019~~2020, ~~2018~~or December 31, ~~and~~2019. ~~2017,~~The ~~were~~Company ~~23.5%,~~establishes ~~22.5%~~valuation ~~and~~allowances ~~(184~~when necessary to reduce deferred tax assets to amounts expected to be realized.~~5)%~~ As of December 31, ~~respectively~~2020, the Company had no valuation allowance recorded.

~~ASC~~ The ~~740~~effective ~~prescribes~~income atax ~~recognition~~rates ~~threshold~~as ~~and measurement attribute for the financial statement recognition and measurement~~ of ~~a tax position taken or expected to be taken in a tax return. For each year ended~~ December 31, ~~2019~~2020, ~~2018~~2019, and ~~2017~~2018, ~~the~~were ~~Company~~24.3%, ~~did~~23.5% ~~not~~and ~~identify any material uncertain tax positions~~22.5%, ~~Tax years from 2016 forward remain open for audit~~respectively.

~~Total~~ ASC ~~income~~740 ~~tax~~prescribes ~~expense~~a ~~was~~recognition ~~different~~threshold ~~than~~and ~~that~~measurement ~~computed~~attribute byfor ~~applying~~the ~~U.S.~~financial ~~federal~~statement ~~income~~recognition and measurement of a tax ~~rates~~position taken or expected to ~~income~~be ~~before~~taken ~~income~~in ~~taxes~~a ~~for~~tax ~~the years~~return. For each year ended December 31, ~~2019~~2020, ~~2018~~2019, and ~~2017.~~2018, ~~The~~the ~~reasons~~Company ~~for~~did ~~the~~not ~~differences~~identify ~~are~~any ~~presented~~material ~~below~~uncertain ~~(in~~tax ~~thousands,~~positions. ~~except~~Tax ~~percentages):~~years from 2017 forward remain open for audit.

	For the Years Ended December 31,
	2019			2018			2017
Federal income tax at statutory rate			21%			21%			35%
Federal income tax provision at statutory rate		$	2,140		$	2,565		$	1,491
State income tax provision, net of federal income tax effects			548			641			177
Federal tax rate change			—			—			(9,336)
Adjustments for prior years			(222)			(302)			(121)
Other			(73)			(159)			(67)
Provision (benefit) for income taxes		$	2,393		$	2,745		$	(7,856)
Effective income tax rate			23.5%			22.5%			(184.5)%

Total income tax expense was different than that computed by applying U.S. federal income tax rates to income before income taxes for the years ended December 31, 2020, 2019, and 2018. The reasons for the differences are presented below (in thousands, except percentages):

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	For the Years Ended December 31,
	2020			2019			2018
Federal income tax at statutory rate			21%			21%			21%
Federal income tax provision at statutory rate		$	1,751		$	2,140		$	2,565
State income tax provision, net of federal income tax effects			434			548			641
Adjustments for prior years			(114)			(222)			(302)
Other			(41)			(73)			(159)
Provision for income taxes		$	2,030		$	2,393		$	2,745
Effective income tax rate			24.3%			23.5%			22.5%

Employee Benefit Program

Employees of all subsidiaries except BTC participate in a Company-sponsored defined contribution savings plan under Section 401(k) of the Internal Revenue Code. The terms of the plan provide for an elective contribution from employees not to exceed $19.5 thousand, $18.5 thousand and $18.5 thousand for ~~2019~~2020, ~~2018~~2019 and ~~2017~~2018, respectively. The Company matched the employee’s contribution up to 4.5% of the employee’s annual compensation during ~~2019~~2020, ~~2018~~2019 and ~~2017~~2018. For the years ended December 31, ~~2019~~2020, ~~2018~~2019, and ~~2017~~2018, the total contributions and expense associated with this plan was $~~449~~513 thousand, $~~470~~449 thousand and $~~486~~470 thousand, respectively.

The employees of BTC participate in a multiemployer Retirement and Security Program (“RSP”) as a defined benefit plan and a Savings Plan (“SP”) provided through the National Telecommunications Cooperative Association (“NTCA”). The risks associated with participating in a multiemployer plan are different from a single-employer plan. Contributions to the multiemployer plan by the Company may be used to provide benefits to employees of other participating employers. If a participating employer stops contributing to the plan, the unfunded obligations of the plan may be borne by the remaining participating employers. The NTCA has sponsored the RSP since 1959. Currently, the Company represents approximately 0.3% of the employers and less than 0.1% of the employees covered by the RSP. As of ~~December~~January ~~2018~~1, 2019, the RSP’s ongoing funded status ~~decreased~~was ~~to 94~~100.1%. Program assets as of ~~December~~October 31, ~~2018~~2020 were ~~over~~ $12.91 billion, placing the RSP among the 500 largest pension plans in the United States. Participation in the RSP requires a minimum employee contribution of 1.0% of their annual compensation. For each of ~~2019~~2020, ~~2018~~2019 and ~~2017~~2018, the Company contributed 4.5% of annual compensation for every participating employee. SP is a defined contribution savings plan under Section 401(k) of the Internal Revenue Code to which the Company made no contribution for ~~2019~~2020, ~~2018~~2019 or ~~2017~~2018. The employee can make voluntary contributions to the SP as desired. For the years ended December 31, ~~2019~~2020, ~~2018~~2019, and ~~2017~~2018, the total expense associated with these plans was $19 thousand, $2119 thousand and $1621 thousand, respectively.

10.

Net Income per Common Share

Basic net income per common share is computed by dividing net income by the weighted-average number of common shares outstanding for the period. Diluted net income per common share reflects the potential dilution that would occur should all of the shares of Class A common stock underlying restricted stock units (“RSUs”) be issued.

A reconciliation of the common shares for purposes of the calculation of the Company’s basic and diluted net income per common share is as follows (weighted average number of common shares outstanding in whole numbers and net income in thousands):

	For the Years Ended December 31,
	2019			2018			2017
Weighted average number of common shares outstanding – basic			3,412,805			3,388,624			3,346,689
Effect of dilutive securities			17,648			46,238			98,943
Weighted average number of common shares and potential common shares – diluted			3,430,453			3,434,862			3,445,632
Net income		$	7,796		$	9,467		$	12,115
Net income per common share – basic		$	2.28		$	2.79		$	3.62
Net income per common share – diluted		$	2.27		$	2.76		$	3.52

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	For the Years Ended December 31,
	2020			2019			2018
Weighted average number of common shares outstanding – basic			3,421,794			3,412,805			3,388,624
Effect of dilutive securities			18,978			17,648			46,238
Weighted average number of common shares and potential common shares – diluted			3,440,772			3,430,453			3,434,862
Net income		$	6,307		$	7,796		$	9,467
Net income per common share – basic		$	1.84		$	2.28		$	2.79
Net income per common share – diluted		$	1.83		$	2.27		$	2.76

11.

Revenue Streams and Concentrations

Revenue Streams

The Company identifies its revenue streams with similar characteristics as follows (in thousands):

For the Years ~~EndedDecember~~Ended December 31,

~~2019~~2020

~~2018~~2019

2018

Local services

1918,~~313~~367

2019,~~948~~313

20,948

Network access

2119,~~210~~881

21,~~662~~210

21,662

Internet

1415,~~646~~812

1514,~~221~~646

15,221

Transport services

4,~~236~~363

4,~~774~~236

4,774

Video and security

2,~~735~~840

2,~~824~~735

2,824

Managed services

~~626~~708

~~639~~626

639

Total revenues

6261,~~766~~971

6662,~~068~~766

66,068

ASU 2014-09 requires that an entity recognize revenue to depict the transfer of promised goods or services to customers in an amount that reflects the consideration to which the entity expects to be entitled in exchange for those goods or services. As stated above in Note 2, Summary of Significant Accounting Policies — Recently Adopted Accounting Pronouncements, the Company has used a five-step process to identify the contract with the customer, identify the performance obligations, determine the transaction price, allocate the transaction price to the performance obligations and recognize revenue when or as the performance obligations are satisfied. The majority of the Company’s revenue is recognized over time as the service is transferred to the customer. For certain other services, such as unlimited long distance, revenue is recognized over the period of time the service is provided.

The following table identifies revenue generated from customers (in thousands):

For the Years ~~EndedDecember~~Ended December 31,

~~2019~~2020

~~2018~~2019

2018

Local services

1918,~~313~~367

2019,~~948~~313

20,948

Network access

43,~~283~~218

4,~~643~~283

4,643

Internet

1415,~~646~~812

1514,~~221~~646

15,221

Transport services

4,~~085~~212

4,~~623~~085

4,623

Video and security

2,~~735~~840

2,~~824~~735

2,824

Managed services

~~626~~708

~~639~~626

639

Total revenues generated from customers

45,~~688~~157

4845,~~898~~688

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The following table summarizes the revenue generated from contracts with customers among each revenue stream for the years ended December 31, (in thousands, except percentages):

	For the Year EndedDecember 31,2019			% In-Scope		% Total
Month to month (“MTM”) customers		$	27,617		61.3%		44.0%
Competitive local exchange carrier (“CLEC”) business customers			13,162		29.2		21.0
Network access			2,513		5.6		4.0
Total revenue streams			43,292		96.1		69.0
Global access*			1,770		3.9		2.8
Total revenue from contracts with customers			45,062		100.0%		71.8
Managed services**			626		n/a		1.0
Total revenue generated from customers			45,688		n/a		72.8
Indefeasible rights-of-use agreements**			151		n/a		0.2
Network access**			16,927		n/a		27.0
Total revenues		$	62,766				100.0%

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	For the Year Ended December 31, 2020			% In-Scope		% Total
Month to month (“MTM”) customers		$	28,515		64.2%		46.0%
Competitive local exchange carrier (“CLEC”) business customers			12,716		28.6		20.6
Network access			2,011		4.5		3.2
Total revenue streams			43,242		97.3		69.8
Global access*			1,207		2.7		1.9
Total revenue from contracts with customers			44,449		100.0%		71.7
Managed services**			708		n/a		1.2
Total revenue generated from customers			45,157		n/a		72.9
Indefeasible rights-of-use agreements**			151		n/a		0.2
Network access**			16,663		n/a		26.9
Total revenues		$	61,971				100.0%

Fixed fees charged to MTM customers and CLEC business customers.

Revenue generated from sources not within the scope of ASU 2014-09. See Note 2, Summary of Significant Accounting Policies — Revenue Recognition, for accounting policies associated with these sources of revenue.

	For the Year Ended December 31,~~2018~~ 2019			% In-Scope		% Total
MTM customers		$	2927,~~556~~617		61.3%		44.70%
CLEC business customers			1413,~~060~~162		29.12		21.30
Network access			2,~~711~~513		5.6		4.10
Total revenue streams			4643,~~327~~292		96.01		7069.10
Global access*			1,~~932~~770		43.09		2.98
Total revenue from contracts with customers			4845,~~259~~062		100.0%		7371.08
Managed services**			~~639~~626		n/a		1.0
Total revenue generated from customers			4845,~~898~~688		n/a		7472.08
Indefeasible rights-of-use agreements**			151		n/a		0.2
Network access**			1716,~~019~~927		n/a		2527.80
Total revenues		$	6662,~~068~~766				100.0%

Fixed fees charged to MTM customers and CLEC business customers.

Payment terms vary by customer. The Company typically invoices customers in the month following when the service was provided. The term between invoicing and when payment is due is less than a year and is not considered significant. Certain customers are invoiced in advance of the service being provided. Revenue is deferred until the point in time control of the service is transferred to the customer, or over the term the service is provided. 51

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	For the Year Ended December 31, 2018			% In-Scope		% Total
MTM customers		$	29,556		61.3%		44.7%
CLEC business customers			14,060		29.1		21.3
Network access			2,711		5.6		4.1
Total revenue streams			46,327		96.0		70.1
Global access*			1,932		4.0		2.9
Total revenue from contracts with customers			48,259		100.0%		73.0
Managed services**			639		n/a		1.0
Total revenue generated from customers			48,898		n/a		74.0
Indefeasible rights-of-use agreements**			151		n/a		0.2
Network access**			17,019		n/a		25.8
Total revenues		$	66,068				100.0%

Fixed fees charged to MTM customers and CLEC business customers.

Revenue is recognized net of taxes collected on behalf of third parties.

As of December 31, ~~2019~~2020, the Company had approximately $76.27 million of unsatisfied performance obligations. As of December 31, ~~2019~~2020, the Company expected to recognize approximately $~~1.2~~736 ~~million~~thousand of revenue within the next year and $65.08 million in the next two to five years related to such unsatisfied performance obligations. The Company does not disclose the value of unsatisfied performance obligations for contracts with an original expected life of one year or less or for contracts for which the Company has a right to invoice for services performed.

The deferred revenue balance as of September 30, ~~2019~~2020, was $3.6 million. Approximately $1.4 million of revenue from that balance was recognized as revenue during the three months ended December 31, ~~2019~~2020, offset by payments received as of December 31, ~~2019~~2020, in advance of control of the service being transferred to the customer.

12.

Leases

ASU 2016-02 requires lessees to recognize most leases on the balance sheet. As stated above in Note 2, Summary of Significant Accounting Policies — Recently Adopted Accounting Pronouncements, the Company has elected certain practical expedients available at adoption. The Company elected the package of practical expedients upon transition not to reassess whether expired or existing contracts contain leases under the new definition of a lease; not to reassess the lease classification for expired or existing leases; and not to reassess whether previously capitalized initial direct costs would qualify for capitalization under ASU 2016-02. In evaluating certain equipment rental arrangements such as cable, internet and security service contracts, the Company considered the practical expedient that allows lessors to elect, by class of underlying asset, to not separate non-lease components from the associated lease components if the non-lease components otherwise would be accounted for in accordance with the new revenue recognition standard. The Company elected this practical expedient as the following two criteria are met; the lease component and the associated non-lease components have the same timing and pattern of transfer; and the lease component, if accounted for separately, would be classified as an operating lease. The Company elected to adopt the new standard using the transition method provided by ASU 2018-11; therefore, prior periods will not be restated. The Company has determined that the impact of adoption is limited to real property leases and is consistent with industry practices. This ASU was effective January 1, 2019, the Company recognized an aggregate of $1,073,919 in lease liabilities and corresponding ROU assets and no impact on the opening retained earnings balances.

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the transition method provided by ASU 2018-11; therefore, prior periods will not be restated. The Company has determined that the impact of adoption is limited to real property leases and is consistent with industry practices. This ASU was effective January 1, 2019, the Company recognized an aggregate of $1,073,919 in lease liabilities and corresponding ROU assets and no impact on the opening retained earnings balances.

In consideration of whether an agreement contains a lease as defined under ASU 2016-02, the Company answered these three questions; has an asset been identified, is the asset physically distinct, and does the customer have the right to control the asset. The Company determined based on the three-step questions above, the arrangements pertaining to real property building and office facilities in Alabama, Maine and Massachusetts are within the scope of ASU 2016-02.

In calculating the lease liability, the Company considered the lease term in which the Company would include any periods covered by an option to extend the lease if the lessee is reasonably certain to exercise that option. The Company evaluated factors that might create an economic incentive to exercise options to extend, including contract, asset, entity and market-based factors. The Company determined that there would be no significant relocation and interruption costs associated with moving to alternative space that would disincentivize a move at renewal; therefore, renewals to extend the lease term are not included in the ROU asset and lease liabilities.

A lessee may recognize the lease payments in profit or loss on a straight-line basis over the lease term and variable lease payments in the period in which the obligation for those payments is incurred. The accounting policy election for short-term leases shall be made by class of underlying asset to which the right of use relates. A short-term lease is defined as a lease that, at the commencement date, has a lease term of 12 months or less and does not include an option to purchase the underlying asset that the lessee is reasonably certain to exercise. The Company elected to exclude short-term leases from the recognition requirements.

In discounting the liability, ASU 2016-02 indicates that the incremental rate used must be comparable to a rate attributable to a similar amount, for a similar term, and with similar collateral as the assets in the lease. The Company observed that published commercial borrowing rates were generally between 5.0% to 7.0% for loans collateralized by the real estate for terms ranging from 5-10 years.

49 Maturities of lease liabilities as of December 31, 2020 are as follows (in thousands):

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	Leased Real Property and Office Facilities
2021		$	460
2022			302
2023			285
2024			153
2025			130
Thereafter			562
Total lease payments		$	1,892
Less: Interest			(353)
Present value of lease liabilities		$	1,539

The Company observed that published commercial borrowing rates were generally between 5.0% to 7.0% for loans collateralized by the real estate for terms ranging from 5-10 years.

Maturities of lease liabilities as of December 31, 2019 are as follows (in thousands):

	Leased RealProperty and Office Facilities
2020		$	359
2021			249
2022			231
2023			212
2024			79
Thereafter			228
Total lease payments		$	1,358
Less: Interest			(212)
Present value of lease liabilities		$	1,146

Supplemental cash flow information related to operating leases was as follows (in thousands, except years and percentages):

	Year Ended December 31, 2020
Cash paid for amounts included in the measurement of lease liabilities:
Operating cash outflow from operating leases		$	(488)
Weighted-average remaining lease term – operating leases (in years)			6.4
Weighted average discount rate – operating leases			6.5%

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	Year Ended December 31, 2019
Cash paid for amounts included in the measurement of lease liabilities:
Operating cash outflow from operating leases		$	(445)
Weighted-average remaining lease term – operating leases (in years)			5.4
Weighted average discount rate – operating leases			6.5%

13.

Fair Value Measurement

The Company adopted ASC 820, Fair Value Measurements and Disclosures (“ASC 820”), which defines fair value, establishes a framework for measuring fair value and requires disclosures about fair value measurements. The framework that is set forth in this standard is applicable to the fair value measurements where it is permitted or required under other accounting pronouncements.

ASC 820 defines fair value as the exit price, which is the price that would be received to sell an asset or paid to transfer a liability in a transaction between market participants at the measurement date. ASC 820 establishes a three-tier value hierarchy that prioritizes inputs to valuation techniques used for fair value measurement.

•

Level 1 consists of observable market data in an active market for identical assets or liabilities.

•

Level 2 consists of observable market data, other than that included in Level 1, that is either directly or indirectly observable.

•

Level 3 consists of unobservable market data. The input may reflect the assumptions of the Company, not a market participant, if there is little available market data and the Company’s own assumptions are considered by management to be the best available information.

Fair Value of Notes Payable

The fair value of the Company’s notes payable is determined using various methods, including quoted market prices for notes with similar terms of maturity, which is a Level 2 measurement, and discounted cash flows, which is a Level 3 measurement. The fair values listed below are for complying with ASC 820 and do not appear in the consolidated financial statements. The carrying amounts and estimated fair values of notes payable are as follows (in thousands):

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New Credit Facility

	Carrying Value			Fair Value
Notes payable December 31, 2018		$	74,562		$	74,702
Notes payable December 31, 2019		$	70,212		$	69,932
Notes payable December 31, 2020		$	65,862		$	65,919

14.

Commitments and Contingencies

From time to time, the Company may be involved in various claims, legal actions and regulatory proceedings incidental to and in the ordinary course of business, including administrative hearings of the APSC, the MPUC, the MDTC, the MPSC, the NHPUC, the VPUC and the WVPSC, relating primarily to rate making and customer service requirements. In addition, the Company may be involved in similar proceedings with interconnection carriers and the FCC. Currently, none of the Company’s legal proceedings are expected to have a material adverse effect on the Company’s business.

On September 1, 2020, a purported stockholder of Otelco filed a putative stockholder class action lawsuit, captioned Patrick Plumley v. Otelco Inc. et. al., No. 1:20-cv-01165-UNA, in the United States District Court for the District of Delaware, on behalf of all public stockholders of Otelco against the Company and the members of its Board of Directors (the “PLUMLEY Action”). Thereafter, on September 21, 2020, another purported stockholder of Otelco filed a separate individual lawsuit, captioned Jacob Scheiner IRA v. Otelco Inc., et al., 1:20-cv-07756-AJN, in the United States District Court for the Southern District of New York (the “IRA Action” and, together with the PLUMLEY Action, the “Actions”). The Actions generally allege that the Preliminary Proxy Statement or the Definitive Proxy Statement omits certain material information in

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violation of Section 14(a) of the Securities Exchange Act of 1934 and Rule 14a-9 promulgated thereunder, and further that the members of the Company’s Board of Directors are liable for those omissions under Section 20(a) of the Securities Exchange Act of 1934. The relief sought in the Actions includes a preliminary and permanent injunction to prevent the completion of the Merger, rescission or rescissory damages if the Merger is completed, costs and attorneys’ fees. Both lawsuits have subsequently been withdrawn.

While Otelco believes that the disclosures set forth in the Preliminary Proxy Statement and Definitive Proxy Statement complied fully with applicable law, to resolve the alleged stockholders’ claims and moot the disclosure claims, to avoid nuisance, potential expense, and delay and to provide additional information to our stockholders, the Company voluntarily supplemented the Definitive Proxy Statement with additional disclosures filed with the SEC on October 1, 2020. Nothing in the supplemental disclosures shall be deemed an admission of the legal necessity or materiality under applicable law of any of the disclosures set forth therein or in the Definitive Proxy Statement. To the contrary, the Company denied all allegations that any additional disclosure was, or is, required.

15.

Stock Plans

The Company ~~has~~ previously granted RSUs underlying ~~366~~401,~~356~~111 shares of Class A common stock as of December 31, ~~2017~~2018. These RSUs (or a portion thereof) vest with respect to each recipient over a one to ~~three~~five year period from the date of grant, provided the recipient remains in the employment or service of the Company as of the vesting date and, in selected instances, certain performance criteria are attained. Additionally, these RSUs (or a portion thereof) could vest earlier in the event of a change in control of the Company, or upon involuntary termination without cause. Of the ~~366~~401,~~356~~111 previously granted RSUs, RSUs underlying ~~267~~334,~~413~~799 shares of Class A common stock ~~have~~had vested or were cancelled as of December 31, ~~2017~~2018. ~~During~~The ~~the~~previous ~~twelve months~~RSU ~~ended~~grants ~~December 31,~~were ~~2018,~~made ~~34,755~~primarily ~~RSUs~~to ~~were~~executive-level ~~granted~~personnel byat the Company and, as a result, no compensation costs have been capitalized. There were no RSUs granted by the Company during 2019. ~~The~~During ~~previous~~2020 ~~RSU~~there ~~grants~~ were ~~made~~14,500 ~~primarily~~RSUs togranted ~~executive-level~~by ~~personnel at~~ the Company ~~and,~~to asfourteen amanagement ~~result,~~level ~~no compensation costs have been capitalized~~employees.

The following table summarizes RSU activity for the year ended December 31, 2018:

	RSUs		Weighted AverageGrant DateFair Value
Outstanding at December 31, 2017		98,943		$	4.51
Granted		34,755		$	13.30
Vested		(67,386)		$	4.56
Forfeited or cancelled		—		$	—
Outstanding at December 31, 2018		66,312		$	9.06

The following table summarizes RSU activity for the year ended December 31, 2019:

	RSUs		Weighted ~~AverageGrant~~Average ~~DateFair~~Grant Date Fair Value
Outstanding at December 31, 2018		66,312		$	9.06
Granted		—		$	—
Vested		(36,847)		$	5.68
Forfeited or cancelled		(11,817)		$	13.30
Outstanding at December 31, 2019		17,648		$	13.30

~~Stock-based~~ The ~~compensation~~following ~~expense~~table ~~related~~summarizes toRSU ~~RSUs~~activity ~~was $167 thousand and $290 thousand~~ for the ~~years~~ year ended December 31, ~~2019,~~2020: and 2018, respectively. Stock-based compensation related to RSUs is recognized over the 39-month vesting schedule. Accounting standards require that the Company estimate forfeitures for RSUs and reduce compensation expense accordingly. The Company has reduced its expense by the assumed forfeiture rate and will evaluate actual experience against the assumed forfeiture rate going forward. The

	RSUs		Weighted Average Grant Date Fair Value
Outstanding at December 31, 2019		17,648		$	13.30
Granted		14,500		$	9.22
Vested		(12,920)		$	13.30
Forfeited or cancelled		(250)		$	9.22
Outstanding at December 31, 2020		18,978		$	10.24

Stock-based compensation expense related to RSUs was $65 thousand and $167 thousand for the years ended December 31, 2020, and 2019, respectively. Stock-based compensation related to RSUs is recognized over the 60-month vesting schedule. Accounting standards require that the Company estimate forfeitures for RSUs and reduce compensation expense accordingly. The Company has reduced its expense by the assumed forfeiture rate and will evaluate actual experience against the assumed forfeiture rate going forward. The

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forfeiture rate has been developed using historical performance metrics which could impact the size of the final issuance of Class A common stock. ~~The Company has no history before 2014 with RSU forfeiture.~~

As of December 31, ~~2019~~2020, and ~~2018~~2019, the unrecognized total compensation cost related to unvested RSUs was $48115 thousand and $~~216~~48 thousand, respectively. That cost is expected to be recognized by the end of ~~2021~~2024.

The tax benefit recognized with respect to RSUs during the years ended December 31, ~~2019~~2020, and ~~2018~~2019, was $6833 thousand and $~~144~~68 thousand, respectively.

On October 15, 2018, the Company granted 29,460 incentive stock options (“ISOs”) and 20,540 non-qualified (“NQ”) stock options to purchase shares of Class A common stock. These options vest with respect to the recipient thereof over a five year period with 20% becoming exercisable on each anniversary of the vesting commencement date of October 15, 2019, provided the recipient remains in the employment or service of the Company as of the vesting date. Additionally, these options (or a portion thereof) could vest earlier in the event of a change in control of the Company. These option grants were made to one executive-level employee of the Company and, as a result, no compensation costs have been capitalized.

The following table summarizes ISO and NQ stock option activity as of December 31, 2019:

	ISOs and ~~NQStock~~NQ Stock Options		Weighted ~~AverageGrant~~Average ~~DateFair~~Grant Date Fair Value
Outstanding at December 31, 2018		50,000		$	16.97
Granted		—		$	—
Vested		(10,000)		$	16.97
Forfeited or cancelled		—		$	—
Outstanding at December 31, 2019		40,000		$	16.97

~~Stock-based~~ On ~~compensation~~January 2, ~~expense~~2020, ~~related~~the toCompany granted 34,500 ISOs and 30,000 NQ stock options ~~was~~to ~~$87 thousand~~purchase ~~and~~shares ~~$18~~of Class ~~thousand~~A ~~for~~common stock. These options vest with respect to the ~~years~~ ~~ended~~recipients ~~December~~thereof over a five-year period with 20% becoming exercisable on each anniversary of the vesting commencement date of January 311, ~~2019~~2021, provided the recipient remains in the employment or service of the Company as of the vesting date. Additionally, these options (or a portion thereof) could vest earlier in the event of a change in control of the Company. These option grants were made to one executive-level employee and ~~2018~~fourteen management-level employees of the Company and, ~~respectively~~as a result, no compensation costs have been capitalized.

As The offollowing ~~December 31,~~table ~~2019,~~summarizes ~~and~~ISO ~~2018, the unrecognized total compensation cost related to unvested ISOs~~ and NQ stock ~~options~~option ~~was~~activity ~~$329 thousand~~as ~~and~~of ~~$416~~December ~~thousand~~31, ~~respectively.~~2020: ~~That cost is expected to be recognized by the end of 2023.~~

	ISOs and NQ Stock Options		Weighted Average Grant Date Fair Value
Outstanding at December 31, 2019		40,000		$	16.97
Granted		64,500		$	9.22
Vested		(10,000)		$	16.97
Forfeited or cancelled		(250)		$	9.22
Outstanding at December 31, 2020		94,250		$	11.69

Stock-based compensation expense related to ISOs and NQ stock options was $143 thousand and $87 thousand for the years ended December 31, 2020, and 2019, respectively.

As of December 31, 2020, and 2019, the unrecognized total compensation cost related to unvested ISOs and NQ stock options was $467 thousand and $329 thousand, respectively. That cost is expected to be recognized by the end of 2024.

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16.

Selected Quarterly Financial Data (unaudited and in thousands, except per share amounts)

	First Quarter			Second Quarter			Third Quarter			Fourth Quarter
Fiscal 2018:
Revenue		$	16,726		$	16,890		$	16,252		$	16,200
Operating income		$	4,061		$	5,172		$	4,536		$	4,024
Net income		$	1,996		$	2,908		$	2,326		$	2,237
Net income per common share-basic		$	0.59		$	0.86		$	0.69		$	0.66
Net income per common share-diluted		$	0.58		$	0.85		$	0.67		$	0.65
Fiscal 2019:
Revenue		$	15,755		$	15,658		$	15,762		$	15,591
Operating income		$	3,763		$	3,708		$	3,841		$	3,532
Net income		$	2,281		$	1,717		$	1,819		$	1,979
Net income per common share-basic		$	0.67		$	0.50		$	0.53		$	0.58
Net income per common share-diluted		$	0.66		$	0.50		$	0.53		$	0.58
Fiscal 2020:
Revenue		$	15,422		$	15,468		$	15,574		$	15,507
Operating income		$	3,305		$	2,830		$	2,605		$	2,802
Net income		$	2,218		$	1,431		$	1,228		$	1,430
Net income per common share-basic		$	0.65		$	0.42		$	0.36		$	0.42
Net income per common share-diluted		$	0.64		$	0.42		$	0.36		$	0.42

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17.

Subsequent Events

On March 2, 2020, the Company announced that its New Credit Facility was amended to change the loan covenants, effective as of December 31, 2019. Among other things, the amendment to the New Credit Facility amends the financial covenants set forth in the New Credit Facility to: (i) remove the required minimum fixed charge coverage ratio; (ii) add a maximum annual aggregate capital expenditures covenant of $10.5 million for fiscal year 2020 and $10.0 million for each year fiscal year thereafter; (iii) modify the required maximum leverage ratio to the following maximum levels for each fiscal quarter end during the following periods (A) 3.50:1.00 for any fiscal quarter ending during the period from October 1, 2019 through March 30, 2021, (B) 3.25:1.00 for any fiscal quarter ending during the period from April 1, 2021 through December 31, 2021, and (C) 3.00:1.00 for any fiscal quarter ending on or after January 1, 2022; and (iv) add a new minimum debt service coverage ratio covenant of not less than 1.75:1.00, measured as of the end of each fiscal quarter. The executed amendment was filed on Form 8-K on March 3, 2020. See Note 7, Notes Payable, for additional information about the New Credit Facility.

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Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure

None.

Item 9A. ~~Controls and Procedures~~

Controls and Procedures

Disclosure Controls and Procedures

With the participation of the Chief Executive Officer and the Chief Financial Officer, management has evaluated the effectiveness of our disclosure controls and procedures (as defined in Rule 13a-15(e) under the Securities Exchange Act of 1934). Based on that evaluation, the Chief Executive Officer and Chief Financial Officer concluded that our disclosure controls and procedures were effective as of December 31, ~~2019~~2020.

Management’s Report on Internal Control over Financial Reporting

The management of the Company is responsible for establishing and maintaining adequate internal control over financial reporting for the Company. The Securities Exchange Act of 1934 defines internal control over financial reporting in Rule 13a-15(f) and 15d-15(f) as a process designed by, or under the supervision of, the Company’s principal executive and principal financial officers and effected by the Company’s ~~board~~Board of ~~directors~~Directors (the “Board”), management and other personnel, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles and includes those policies and procedures that:

•

Pertain to the maintenance of records that in reasonable detail accurately and fairly reflect the transactions and dispositions of the assets of the Company;

•

Provide reasonable assurance that transactions are recorded as necessary to permit preparation of financial statements in accordance with generally accepted accounting principles, and that receipts and expenditures of the Company are being made only in accordance with authorizations of management and directors of the Company; and

•

Provide reasonable assurance regarding prevention or timely detection of unauthorized acquisition, use or disposition of the Company’s assets that could have a material effect on the consolidated financial statements.

Because of its inherent limitations, internal control over financial reporting may not prevent or detect misstatements. Also, projections of any evaluation of effectiveness to future periods are subject to the risk that controls may become inadequate because of changes in conditions, or that the degree of compliance with the policies or procedures may deteriorate.

The Company’s management assessed the effectiveness of the Company’s internal control over financial reporting as of December 31, ~~2019~~2020. In making this assessment, the Company’s management used the criteria set forth by the Committee of Sponsoring Organizations of the Treadway Commission (COSO) in Internal Control — -Integrated Framework, as updated in May 2013.

Based upon its assessment, management concluded that, as of December 31, ~~2019~~2020, the Company’s internal control over financial reporting was effective based upon those criteria.

This report does not include an attestation report of our independent registered public accounting firm regarding internal control over financial reporting. Management’s report was not subject to attestation by our independent registered public accounting firm pursuant to rules of the SEC that permit us to provide only management’s report on internal control over financial reporting in this report.

Changes in Internal Control over Financial Reporting

There were no changes in our internal control over financial reporting during the fourth quarter of fiscal ~~2019~~2020 that materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

Item 9B. ~~Other Information~~

Other Information

None.

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PART III

Item 10. Directors, Executive Officers and Corporate Governance

The information required by this Item is incorporated herein by reference to the applicable information in the definitive proxy statement for our 2020 annual meeting of stockholders, including the information set forth under the captions “Election of Directors,” “Delinquent Section 16(a) Reports” and “Governance of the Company — Audit Committee.” See Information About Our Executive Officers ~~regarding our executive officers.~~

The following table sets forth the names and positions of our executive officers, and their ages as of March 16, 2021.

Name	Age	Position
Richard A. Clark	56	Chief Executive Officer, President and Director
Curtis L. Garner, Jr.	73	Chief Financial Officer and Secretary
Jerry C. Boles	68	Senior Vice President and Controller
Trina M. Bragdon	54	General Counsel, Assistant Secretary and Vice President – Human Resources and Regulatory

Richard A. Clark joined Otelco as our Chief Operating Officer in October 2018, was appointed as our President in May 2019 and as our Chief Executive Officer effective January 1, 2020, and was also appointed as a Director effective January 1, 2020. Prior to joining Otelco, Mr. Clark served as Executive Vice President and Chief Financial Officer at FirstLight Fiber (a fiber network service provider) from December 2016 until September 2018. From October 2013 until December 2016, he served as Executive Vice President and Chief Financial Officer of Oxford Networks until Oxford was acquired by FirstLight Fiber. Mr. Clark served as Senior Vice President and Chief Financial Officer of WAI Global (a global manufacturer and distributor of automotive aftermarket parts) from February 2011 through September 2013 and as Executive Vice President and Chief Financial Officer of Parts Depot, Inc. (a distributor of auto parts) from November 2005 through February 2011. He served in executive positions from 1995 through 2005 at various companies in financial and operating positions. Mr. Clark began his career at PriceWaterhouseCoopers from 1986 through 1995.

Officers are not elected for a fixed term of office but hold their position until a successor is named.

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Our Directors

The following table sets forth the names and positions of our directors, other than Mr. Clark who is also an officer and listed in the table above, as well as their ages, as of March 16, 2021:

Name	Age	Position
Stephen P. McCall	50	Chairman
Barbara M. Dondiego-Stewart	45	Director
Howard J. Haug	70	Director
Dayton R. Judd	49	Director
Brian A. Ross	63	Director

Stephen P. McCall was appointed Chairman of the Board on June 18, 2013. Mr. McCall has served as a director of the Company and its predecessor Rural LEC Acquisition LLC since January 1999 and served as Chairman of the Board of Rural LEC Acquisition LLC until the closing of our initial public offering on December 21, 2004. He has more than 15 years of private equity investing experience focused on growth capital and buyout investments in the telecommunications sector. He founded and is currently Managing Member of Blackpoint Equity Partners, a private investment firm. Prior to founding Blackpoint, he was a General Partner at Seaport Capital, a private equity investment firm, where he was employed from 1997 through 2007. Previously, Mr. McCall worked at Patricof & Co. Ventures, a private equity investment firm, and Montgomery Securities in the Corporate Finance Department. Mr. McCall is a director of several private companies. In addition, from November 2009 to May 2011, Mr. McCall was a director of Ambassadors International, Inc. and from July 2010 to February 2016, he was a director of Trump Entertainment Resorts, Inc. Mr. McCall’s experience in private equity investing and portfolio management, which is focused on the telecommunication industry, provides relevant insight into analyzing potential acquisitions, raising equity, debt financing and advising on Company strategy, making him a valuable asset to the Board and to the compensation committee, and the nominating and corporate governance committee.

Barbara M. Dondiego-Stewart has served as a director since 2019 and serves as the Chief Operating Officer of AVOXI Inc., a cloud communications provider. She served as President of AVOXI Inc. during 2017 and as Chief Marketing Officer from 2015 to 2016. Ms. Dondiego-Stewart served as the Chief Marketing Officer of FairPoint Communications, a communications services provider, from 2012 to 2015. She is an advisory board member for Kaiser Permanente Georgia (2016 to present) and served as a board member for The Society for Human Resource Management from 2015 to 2018. Ms. Dondiego-Stewart is a telecommunication industry veteran with 23 years of experience in marketing, product management, product development and general management, more than 10 of which are at the executive level. She brings us rural and urban, enterprise and residential, regulated and unregulated expertise in reducing customer churn and building growth programs, which makes her a valuable asset to the Board.

Howard J. Haug was appointed as a director of the Company on December 21, 2004, upon the closing of our initial public offering. Mr. Haug has served as Executive Vice President, Treasurer and Chief Investment Officer of Space Florida, an independent district and subdivision of the State of Florida that is responsible for promoting and developing Florida’s aerospace industry, since December 2011. In this role, he is responsible for the oversight of Space Florida’s assets and investments. From September 2007 to December 2011, he served as Space Florida’s Senior Vice President and Chief Financial Officer. Prior to joining Space Florida, he was Chief Financial Officer of Healthfair USA, a privately held mobile preventive health care screening company, from April 2007 to September 2007 and Senior Vice President of Administration and Chief Financial Officer of Enterprise Florida from March 2003 to April 2007. As Chief Financial Officer for each of the listed entities, he was responsible for all financial matters including reporting, financial planning, budgeting, treasury functions and operations results analysis. Before joining Enterprise Florida, he spent 13 years with AT&T’s BellSouth unit. Prior to his career with BellSouth, he worked with PricewaterhouseCoopers and Ernst & Young and is a certified public accountant. His roles at Space Florida, Enterprise Florida, BellSouth and at PricewaterhouseCoopers included management responsibility of merger and acquisition activities, public placement of stock and debt and regulatory reporting. He serves as one of our audit committee financial experts. Mr. Haug’s experience with AT&T brings important telecommunication knowledge to the Company. His credentials as a certified public accountant and work as a chief financial

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officer of various entities makes him a valuable asset to the Board, the audit committee (which he chairs) and the nominating and corporate governance committee.

Dayton R. Judd has served as a director since 2019 and is the managing partner of Sudbury Capital Management, a hedge fund manager, which he founded in 2012. He is also Chairman of the Board and Chief Executive Officer of FitLife Brands, a national provider of nutritional supplements. Mr. Judd worked from 2007 through 2011 as a portfolio manager at Q Investments, a multi-billion dollar hedge fund in Fort Worth, Texas. Prior to Q Investments, he worked with McKinsey & Company from 1996 through 1998 and from 2000 through 2007. Mr. Judd has more than 20 years of operational, management and corporate finance experience across multiple industries, including service on public and private company boards of directors. His credentials as a certified public accountant and his finance and consulting experience makes him a valuable asset to the Board.

Brian A. Ross has served as a director of the Company since May 24, 2013. Mr. Ross is the Principal of Mid-Market Growth Partners, LLC, which is a consulting practice to help companies more tightly link their strategy to execution. Between 2012 and 2013, Mr. Ross was an independent consultant. Until 2012, Mr. Ross served as President and Chief Executive Officer of KnowledgeWorks, an educational non-profit that provides innovative teaching pedagogies. Prior to joining KnowledgeWorks, Mr. Ross served both as Chief Operating Officer and Chief Financial Officer during a 13-year tenure at Cincinnati Bell. He served on the Board of Directors for Alaska Communications from 2011 to 2020, during which time he served as the chairperson of the audit committee and of the compensation committee. Since 2017, he has also served as an advisor to the Center for Business Transition at RSM, LLP. In addition, he served as a director of Healthwarehouse.com from 2016 to 2017 and as a director of Journal Media Group (formerly JMG) from 2015 to 2016. He serves as one of our audit committee financial experts. Mr. Ross’ experience as a senior officer with Cincinnati Bell, his credentials as a certified public accountant and his other experience in the telecommunication industry, gives him important telecommunication knowledge, making him a valuable asset to the Board, the audit committee and the compensation committee.

Delinquent Section 16(a) Reports

Section 16(a) of the Exchange Act requires our directors, executive officers and holders of more than 10% of our shares to file reports regarding their ownership and changes in ownership of our shares with the Securities and Exchange Commission. We believe that, during 2020, our directors, executive officers and 10% holders complied with all Section 16(a) filing requirements.

In making the statements set forth in this section, we have relied solely upon an examination of the Forms 3, 4 and 5, and amendments thereto, furnished to us and the written representations of our directors, executive officers and 10% holders.

Governance of the Company

The Board has three standing committees: the audit committee; the compensation committee; and the nominating and corporate governance committee. All three committees are comprised solely of independent directors. The Board increased from seven to eight directors coincident with the 2019 annual meeting of stockholders on May 9, 2019. The Board decreased from eight to six directors at the 2020 annual meeting of stockholders on May 14, 2020. During 2020, the Board held a total of twelve meetings. The Board also held eight working sessions with management during 2020. During 2020, the audit, compensation and nominating and corporate governance committees held eight meetings, two meetings and three meetings, respectively. Each director attended at least 75% of the aggregate of all meetings of the Board and committees thereof on which such director served during 2020. The Board and committees held executive sessions without management present as required in the conduct of regular business. Our code of ethics, corporate governance policies and the charters of each committee of the Board may be viewed on our website at www.Otelco.com. The nominating and corporate governance committee recommended, and the Board approved, the membership of the committees.

Ultimate responsibility for risk oversight lies with the Board and the audit committee. The audit committee and management have a broad-based enterprise risk management process to evaluate a spectrum of risks and the magnitude, likeliness and our preparedness in each area. The audit committee provides

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oversight of the process and the Board regularly discusses the various risks to our business with senior management, including risks related to, among other things, cyber security, acquisitions, change in the telecommunication industry, our strategic plans, financing and financial covenants. Risks related to financial disclosure and accounting controls are handled initially by the audit committee.

Stephen P. McCall serves as Chairman of the Board. The Board believes that the non-executive Chairman’s role allows management, including our President and Chief Executive Officer, to focus on operating the business while Mr. McCall oversees and manages the Board and its functions.

Audit Committee — Brian A. Ross, Dayton R. Judd, Howard J. Haug (chair).

The principal duties and responsibilities of our audit committee (all of the members of which are independent directors under the Nasdaq Stock Market’s listing rules) are to monitor our financial reporting process and internal control system; to appoint and replace our independent outside auditors from time to time, determine the compensation of our independent outside auditors and other terms of engagement and oversee their work; to oversee and evaluate the enterprise risk management process; and to oversee our compliance with legal, ethical and regulatory matters. The audit committee has the power to investigate any matter it deems necessary or appropriate to enable it to carry out its duties. It also has the authority to retain counsel and advisors as it deems necessary or appropriate to carry out its duties. The audit committee operates under a charter, which is available on our website at www.Otelco.com.

The Board has determined that Howard J. Haug, Dayton R. Judd and Brian A. Ross qualify as audit committee financial experts.

Compensation Committee — Stephen P. McCall, Barbara M. Dondiego-Stewart, Brian A. Ross (chair).

The principal duties and responsibilities of our compensation committee (all of the members of which are independent directors under the Nasdaq Stock Market’s listing rules) are to provide oversight on the development and implementation of the compensation policies, strategies, plans and programs for our key employees and outside directors and to consider appropriate disclosure relating to these matters; to administer the operation of our compensation plans; to review and approve the compensation of our Chief Executive Officer and our other executive officers; and to provide oversight concerning selection of officers, management of succession planning, performance of individual executives and related matters. The compensation committee has the authority to retain counsel and advisors to fulfill its responsibilities and duties. The compensation committee operates under a charter, which is available on our website at www.Otelco.com.

Nominating and Corporate Governance Committee — Stephen P. McCall, Howard J. Haug, Barbara M. Dondiego-Stewart (chair).

The principal duties and responsibilities of our nominating and corporate governance committee (all of the members of which are independent directors under the Nasdaq Stock Market’s listing rules) are to establish criteria for Board and committee membership; to recommend to the Board nominees for election to the Board and for membership on committees of the Board; to make recommendations regarding proposals submitted by our stockholders; and to make recommendations to the Board regarding corporate governance matters and practices. The nominating and corporate governance committee operates under a charter, which is available on our website at www.Otelco.com.

Code of Ethics

We have a code of ethics that applies to each of our directors and employees, including our Chief Executive Officer, Chief Financial Officer and principal accounting officer. Our code of ethics is available on our website at http://www.Otelco.com under the Investors section titled Corporate Governance. We intend to disclose any amendment to, or waiver from, a provision of our code of ethics that applies to our Chief Executive Officer, Chief Financial Officer or principal accounting officer by posting such information on the Investors section of our website.

Item 11. Executive Compensation

The ~~information~~compensation ~~required~~committee byof ~~this~~the ~~Item~~Board isestablishes ~~incorporated~~our ~~herein~~executive bycompensation ~~reference~~policy toand ~~the~~monitors ~~applicable~~its ~~information~~implementation. inThis ~~the~~includes ~~definitive~~setting ~~proxy~~total ~~statement~~compensation levels for our ~~2020~~Chief ~~annual meeting of stockholders, including the information set forth under the captions “~~Executive ~~Compensation,”~~Officer ~~“Director Compensation”~~ and ~~“Compensation~~other ~~Committee Interlocks and Insider Participation.”~~

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executive officers in line with appropriate industry information and assigned responsibilities; balancing the retention of talent and compensation cost to us; and establishing the components of executive compensation. Our compensation committee also reviews our Chief Executive Officer’s recommendations with respect to compensation for other executives before the presentation of such recommendations to the Board. The compensation committee directly employs external expert resources as required to provide supporting information for carrying out its mission. The Board approves the policies and the base and incentive compensation for the executives based on the compensation committee’s recommendations.

Compensation Philosophy

Our executive compensation philosophy is based on the principles of competitive and fair compensation for sustained performance.

Competitive and Fair Compensation

We are committed to providing an executive compensation program that helps attract and retain highly-qualified executive officers. To ensure that compensation is competitive, the compensation committee compares our compensation practices with those of other companies in our industry on a periodic basis and sets our compensation guidelines based on this review. In 2018, the compensation committee engaged Aon Hewitt to provide recommendations on appropriate peer companies engaged in similar businesses and of a comparable size to utilize Aon Hewitt’s access to industry information to provide compensation comparisons for our senior management and the Board. After reviewing Aon Hewitt’s report, the compensation committee determined that a peer group of companies including: 8x8 Inc.; Alaska Communications Systems Group Inc.; Boingo Wireless; Cogent Communications Holdings, Inc.; Daily Journal; Global Water Resources, Inc.; Globalstar; KVH Industries; Nuvera Communications, Inc.; OOMA INC; ORBCOMM, Inc.; RGC Resources; Spok Holdings, Inc.; and York Water Co. provided the best comparison for the Company. The compensation committee determined the peer group information developed in 2018 continued to be appropriate for 2020.

The compensation committee’s analysis reviewed total compensation levels for senior management positions, including: the components of base salary, incentive and bonus plans; current and long-term components; cash and non-cash compensation; and severance and change-in-control payments. From 2014 through 2016, the committee structured stock bonus targets based on the performance measures of consolidated earnings before interest, tax, depreciation and amortization (“EBITDA”), pre-consolidation revenue and net debt, and issued restricted stock units to executive management for all of their 2014, 2015 and 2016 incentive compensation. Restricted stock units granted to management vested annually over a three-year period, further encouraging management tenure. At the end of 2016, no shares remained available for new grants under the stock incentive plan that was approved at our 2014 annual meeting of stockholders (the “2014 Stock Incentive Plan”). Accordingly, although the 2017 incentive compensation targets utilized the same three criteria as in 2016, with several adjustments to performance factors, all applicable incentive compensation was paid in cash rather than restricted stock units. The compensation committee utilized the same three incentive compensation targets for 2018 performance that were used in 2017. After our stockholders approved the Otelco Inc. 2018 Stock Incentive Plan (the “2018 Stock Incentive Plan”) at our 2018 annual meeting of stockholders (the “2018 Annual Meeting”), the compensation committee determined that one-third of 2018 incentive compensation would be paid in cash in 2019 and two-thirds of 2018 incentive compensation would be paid in restricted stock units that would vest in 2020 and 2021. The compensation committee utilized EBITDA and net debt performance measures but changed from pre-consolidation revenue to consolidated revenue as the third incentive compensation target for 2019 and 2020 performance and elected to use cash compensation for the 2019 and 2020 bonus plan.

The compensation committee believes compensation for our executive officers is within an acceptable range of compensation paid to executives with comparable qualifications, experience and responsibilities who are with companies that are of reasonably comparable size. Over the past five years, executive officer base pay has remained unchanged with variable incentive compensation being used to adjust total targeted compensation. The compensation committee also strives to achieve equitable relationships both among the compensation of individual officers and between the compensation of officers and other employees throughout the Company.

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Sustained Performance

Executive officers are rewarded based upon corporate performance and individual performance. Corporate performance is evaluated by reviewing the extent to which strategic business goals are met, including such factors as the introduction of new technology and services for customers, growth through acquisitions, excellent customer satisfaction, efficient utilization of capital and meeting stated financial objectives. Individual performance is evaluated by reviewing attainment of specified individual objectives and the degree to which teamwork and our values are fostered.

Compensation Objectives

There are three primary objectives of our executive compensation program.

First, we must attract and retain highly-qualified talent to lead our operations and growth while controlling the cost associated with this leadership. Our capital structure requires us to distribute a significant percentage of our operating cash flow in the form of principal and interest on our debt. Consistent quarterly operations continue to be critical to meeting our cash requirements. A stable senior leadership team positively influences the accomplishment of these goals. The rural nature of a material portion of our Company adds complexity to this challenge.

Second, the compensation program must effectively tie pay and benefits to broad responsibilities and performance against measurable targets. Specific financial targets are set for the Company each year. The combination of base pay and incentive bonus must motivate management to take the actions necessary to meet the targets on a quarterly and annual basis, without affecting our longer-term viability.

Finally, the executive compensation program must properly incentivize the executive team to lead our business, deliver returns for our stockholders and strengthen our balance sheet.

Compensation Components

To meet these three objectives, annual compensation is currently divided into four elements for our executive officers: base salary, bonuses, stock-based compensation, and employee benefits. The compensation committee determines the optimal mix of compensation components, as well as total targeted compensation. Where appropriate and necessary, these factors are incorporated in employment agreements with senior executives.

Base Salary. Base pay is distributed on a periodic basis and recognizes the daily performance required to lead the Company. The base salary for executive officers was set using broad industry information, as well as our peer company analysis. Annual base salaries will continue to reflect appropriate market data, as well as individual performance of assigned responsibilities and changes in the scope of responsibilities. Targeted performance criteria vary for each executive officer based on his or her respective area of responsibility. Subjective performance criteria include an executive officer’s ability to recruit and retain qualified employees; manage his or her area of responsibility effectively and efficiently; interface with market and regulatory bodies in his or her jurisdiction; and collaborate with other executive officers to enhance the overall growth and success of the Company. The compensation committee does not use a specific formula based on these targeted performance and subjective criteria, but instead makes an evaluation of each executive officer’s contributions in light of all such criteria. No increase from 2020 executive officer base salary has occurred or is planned for 2021.

Bonuses. Bonus incentives are generally paid annually and are tied to meeting established targets of consolidated EBITDA, and consolidated revenue for 2019 and 2020. For these purposes, consolidated EBITDA is calculated using the formula set forth in our credit facility. Bonus levels as a percentage of base pay are established for each executive officer by the compensation committee based on broad industry information, as well as peer company analysis, and are approved by the Board. Achievement of these bonus levels depends upon the Company attaining the established targets. In 2020, the targeted consolidated EBITDA level was $20.3 million. In 2020, the targeted consolidated revenue level was $60.7 million. Our Chief Executive Officer’s and Chief Financial Officer’s performance bonus potential was 60.0% and 41.0%, respectively, of their annual base salary in 2020, all of which was cash compensation. In 2020, performance bonus potential for other members of the executive management team was 31% of annual base salary, all of which was cash

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compensation. Based on predetermined performance ranges, there may not be bonus payouts or bonus payouts may vary from an aggregate of 75% to 125% of targeted bonus levels. The Company’s consolidated EBITDA performance for 2020 was 111.1% of the targeted level when adjusted for unbudgeted expenses associated with the acquisition of the Company by Parent and bonus payments relating thereto were 125% of the targeted level. The Company’s consolidated revenue performance for 2020 was 102.1% of the targeted level and bonus payments relating thereto were 105% of the targeted level. Bonus amounts may be adjusted downward based on a combination of corporate and individual performance characteristics as determined by our Chief Executive Officer and confirmed by the compensation committee once audited financial results are available for the previous year. In 2020, our Chief Executive Officer evaluated all senior executives’ individual contribution and provided them with feedback.

Stock-Based Compensation. The compensation committee may make grants of stock options, restricted stock, restricted stock units, or unrestricted stock. In fiscal 2020, the compensation committee awarded restricted stock units and stock options under the 2018 Stock Incentive Plan to each of the named executive officers, as well as certain other executive officers and members of our management. The vesting of such restricted stock units will not be dependent upon our achievement of performance metrics. The restricted stock units and stock options granted in 2020 will vest equally over a five-year period ending on January 1, 2025. Equity awards are intended to establish a strong commitment to maintain employment with the Company and to focus on creating long-term shareholder value. Because the ultimate value received by equity award recipients is directly tied to the Company’s stock price, such awards serve to link the interests of management and stockholders and to motivate executive officers to make decisions that will increase the long-term total return to stockholders. Certain of the equity awards also include financial performance conditions, which are intended to incentivize recipients to direct the Company to achieve specified financial performance goals. Additionally, grants under the 2018 Stock Incentive Plan include vesting and termination provisions that the compensation committee believes will encourage equity award recipients to remain long-term employees of the Company. The compensation committee ultimately approves the size of the grants taking into account the recommendations of our Chief Executive Officer (other than for his own grant) and other criteria as determined by the compensation committee. The compensation committee generally targets a specific number of shares but also considers the grant date value of awards to ensure that a significant portion of our named executive officers’ compensation is tied to the Company’s stock price performance and stockholder value creation. The compensation committee will continue to determine the appropriate mix of equity and other award types based on the objectives of the compensation program, the Company’s business needs, the potential dilution impact and the pool of shares remaining available for grant under the Company’s stockholder-approved incentive plans.

Employee Benefits. In 2020, we provided all employees with a benefits package that included health care and life and disability insurance, with a dental and vision care option. The Company pays for the majority of individual employee coverage while the cost of family coverage is borne primarily by the employee. Employees may participate in either of two high-deductible health plan options that are provided and can enroll in a health savings account. Employees may also elect to participate in additional coverage, as well as make pre-tax contributions to a flexible savings account. In 2020, we matched 75% of employees’ contributions to a 401(k) savings plan for up to 6% of their compensation, and this remains the same in 2021. Each named executive officer currently employed by the Company also receives the use of a Company-provided vehicle.

Restatement of Results

If we restate results which materially change the performance measures used for executive compensation, appropriate adjustments would be made to executive compensation upon recommendation of the compensation committee and approval of the Board.

Compensation of Chief Executive Officer

The compensation committee believes that Mr. Clark’s annual compensation for 2020 was set at a level that is competitive with other companies in our industry, based on industry comparisons and taking into consideration the effectiveness of Mr. Clark’s leadership of the Company and our success in attaining our goals. The Board concurs with this view.

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Anti-Hedging Policy

Our insider trading policy prohibits any director, executive officer or any other employee of the Company or any of its subsidiaries from entering into short sales or derivative transactions to hedge their economic exposure to our common stock.

Federal Tax Considerations

Section 162(m) of the Internal Revenue Code (“Section 162(m)”) generally limits us to a deduction for federal income tax purposes of no more than $1 million of compensation paid to certain executive officers in a taxable year. At the present time, the compensation committee believes that it is unlikely that the compensation paid to any executive officer will exceed $1 million in a taxable year. The compensation committee intends to continue to evaluate the effects of Section 162(m) and any applicable Treasury regulations and will grant compensation awards in the future in a manner consistent with our best interests.

Consideration of Prior Stockholder Votes Regarding Executive Compensation

At the annual meeting of stockholders held on May 9, 2020, we held an advisory vote on executive compensation. Approximately 97.1% of the votes cast at that meeting for this question approved the compensation of our named executive officers. The compensation committee considered the results of this vote when determining the Company’s 2021 compensation policies.

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EXECUTIVE COMPENSATION

The following table sets forth all compensation awarded to, earned by or paid to our principal executive officer and our two other most highly-paid executive officers (based on total compensation for 2020) during the years ended December 31, 2019, and 2020.

Summary Compensation Table

Name and Principal Position	Year		Salary ($)		Stock Awards(3) ($)		Option(4) Awards ($)		Non-Equity Incentive Plan Compensation(5)		All Other Compensation(6) ($)		Total ($)
Richard A. Clark(1)		2020		360,001		—		218,500		252,000		15,075		845,576
Director, President and Chief Executive Officer		2019		274,997		—		—		128,391		1,537		404,925
Curtis L. Garner, Jr.(2)		2020		269,226		32,270		15,295		123,000		14,096		453,887
Chief Financial Officer and Secretary		2019		253,180		—		—		106,344		13,894		373,418
Jerry C. Boles		2020		182,000		2,305		1,093		62,868		12,085		260,351
Senior Vice President and Controller		2019		179,892		—		—		54,355		10,288		244,535

(1)

Mr. Clark joined the Company on October 15, 2018 as Chief Operating Officer. He was elected to the additional office of President on May 1, 2019. He became Chief Executive Officer and was appointed as a director on January 1, 2020. He did not receive any compensation for his services as a director in 2020.

(2)

Mr. Garner did not receive any compensation for his services as a director through the annual meeting of shareholders in 2019, as which time he ceased being a director.

(3)

No stock awards were made in 2019. Mr. Garner and Mr. Boles received 3,500 and 250 restricted stock units in 2020, respectively, that vest equally over five years, beginning January 1, 2021. The closing price of OTEL on January 2, 2020, was $9.22. For a discussion of the assumptions made in the valuation of the restricted stock units, see Note 15, Stock Plans and Stock Associated with Acquisition, to our consolidated financial statements included in our Annual Report on Form 10-K for the year ended December 31, 2018. There were no performance conditions associated with the awards except remaining an employee.

(4)

Mr. Clark received 50,000 options in 2020 that vest equally over five years, beginning January 1, 2021. Mr. Garner and Mr. Boles received 3,500 and 250 options in 2020, respectively, that vest equally over five years, beginning January 1, 2021. Using the Black Scholes evaluation methodology, each option was valued at $4.37.

(5)

Reflects cash bonus earned for performance in 2019 and 2020 which were paid in 2020 and 2021, respectively.

(6)

Reflects the value of the matching contribution to our 401(k) or Roth defined contribution plan and the value of the individual’s personal use of a Company-provided vehicle.

Grants of Restricted Stock Unit and Stock Options

No restricted stock unit grants were made under the 2018 Stock Incentive Plan in 2019.

On January 2, 2020, restricted stock unit grants were made under the 2018 Stock Incentive Plan to each of our named executive officers, as well as certain other executive officers and members of our management. The vesting of such restricted stock units will not be dependent upon our achievement of performance metrics. The restricted stock units will vest equally over a five-year period ending on January 1, 2025.

On January 2, 2020, certain incentive stock options and non-qualified stock options were granted under the 2018 Stock Incentive Plan to each of our named executive officers, as well as certain other executive

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officers and members of our management. These options will vest over a five-year period with 20% becoming exercisable on each anniversary of the vesting commencement date of January 1, 2021, as long as the recipient remains in the employment or service of the Company as of the vesting date. Additionally, some or all of these options could vest earlier in the event of a change in control of the Company.

The vesting of all outstanding restricted stock units, incentive stock options and non-qualified stock options will be accelerated upon the consummation of the Merger.

Outstanding Equity Awards at December 31, 2020

	Option Awards												Stock Awards
Name	Grant Date		Number of securities underlying unexercised options (#) exercisable		Number of securities underlying unexercised options (#) unexercisable		Equity incentive plan awards: number of securities underlying unexercised unearned options (#)		Option exercise price ($)		Option expiration date		Number of Shares or Units of Stock That Have Not Vested (#)		Market Value of Shares or Units of Stock That Have Not Vested(9) ($)
Richard A. Clark		10/15/2018		—		50,000(1)		—		16.97		10/15/2028		—		—
		1/2/2020		—		50,000(2)		—		9.22		1/2/2030		—		—
Curtis L. Garner, Jr.		1/2/2020		—		3,500(3)		—		9.22		1/2/2030		—		—
		5/11/2018		—		—		—		—		—		2,107(4)		21,091
		1/2/2020		—		—		—		—		—		3,500(5)		35,035
Jerry C. Boles		1/2/2020		—		250(6)		—		9.22		1/2/2030		—		—
		5/11/2018		—		—		—		—		—		1,089(7)		10,901
		1/2/2020		—		—		—		—		—		250(8)		2,503

(1)

Represents options that were granted under the 2018 Stock Incentive Plan. 20,000 of these options have vested. The remaining 30,000 options subject to this award are scheduled to vest in three annual installments commencing on October 15, 2021.

(2)

Represents options that were granted under the 2018 Stock Incentive Plan. The 50,000 options subject to this award are scheduled to vest in five annual installments commencing on January 1, 2021.

(3)

Represents options that were granted under the 2018 Stock Incentive Plan. The 3,500 options subject to this award are scheduled to vest in five annual installments commencing on January 1, 2021.

(4)

Represents restricted stock units that were granted under the 2018 Stock Incentive Plan. The 2,107 restricted stock units subject to this award are scheduled to vest on March 15, 2021.

(5)

Represents restricted stock units that were granted under the 2018 Stock Incentive Plan. The 3,500 restricted stock units subject to this award are scheduled to vest in five annual installments commencing on January 1, 2021.

(6)

Represents options that were granted under the 2018 Stock Incentive Plan. The 250 options subject to this award are scheduled to vest in five annual installments commencing on January 1, 2021.

(7)

Represents restricted stock units that were granted under the 2018 Stock Incentive Plan. The 1,089 restricted stock units subject to this award are scheduled to vest on March 15, 2021.

(8)

Represents restricted stock units that were granted under the 2018 Stock Incentive Plan. The 250 restricted stock units subject to this award are scheduled to vest in five annual installments commencing on January 1, 2021.

(9)

The dollar amounts shown in this column are determined by multiplying the number of units shown in the adjacent column by $10.01, the closing price of Otelco’s common stock on December 31, 2020.

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Pension Benefits

We do not have any pension plans.

Non-Qualified Deferred Compensation

We do not have any non-qualified deferred compensation.

Management Employment and Severance Agreements

Agreement with Richard A. Clark. We entered into a first amended and restated employment agreement with Richard A. Clark on December 19, 2019, effective January 1, 2020, which will remain in effect unless terminated by the Company or Mr. Clark for any reason or by death or disability. Under this agreement, Mr. Clark will receive an annual base salary of $350,000, options to purchase 50,000 shares, the use of a Company automobile and standard medical and other benefits in 2020. In addition, Mr. Clark is eligible for a discretionary bonus of up to 60% of his salary.

If we terminate Mr. Clark’s employment without cause, or due to death or disability, he will be entitled to receive severance benefits consisting of a lump sum payment equal to his annual base salary, a lump sum payment equal to the monthly premium cost for Mr. Clark and his family to continue to participate in the Company’s welfare and benefit plans for the remainder of the calendar year and a lump sum payment equal to the pro rata portion of the annual bonus he would have received, based on the applicable annual performance targets, if he had been employed by the Company through the end of the full fiscal year in which the termination occurred. Mr. Clark’s employment agreement provides that he will be restricted from engaging in competitive activities for 12 months after the termination of his employment.

The term “without cause” is defined in Mr. Clark’s agreement as a termination for any reason other than (1) failure to competently perform duties and responsibilities; (2) violation of any of the Company’s rules, policies, regulations, guidelines, directions or restrictions; (3) breach of duties or obligations that have not been cured or remedied to the Company’s satisfaction within 10 days of written notice of such breach; (4) theft, embezzlement or misappropriation of Company property; (5) breach of the terms of his employment agreement; (6) death; or (7) disability. Termination as a result of a change of control of the Company would be considered “without cause.” The term “death or disability” means the death of Mr. Clark or Mr. Clark’s inability to perform his duties and obligations for any 90 days during a period of 180 consecutive days due to mental or physical incapacity.

Agreement with Curtis L. Garner, Jr. We entered into an amended and restated employment agreement with Curtis L. Garner, Jr. on March 11, 2009, effective January 1, 2009, which agreement was amended on March 5, 2010, effective January 1, 2010, and which will remain in effect unless terminated by the Company or Mr. Garner for any reason or by death or disability. Under this agreement, as amended, Mr. Garner received an annual base salary which is currently set at $250,000, an annual bonus, the use of a Company automobile and standard medical and other benefits in 2019.

If we terminate Mr. Garner’s employment without cause or due to death or disability, he will be entitled to receive severance benefits consisting of a lump sum payment equal to his annual base salary and a lump sum payment equal to the pro rata portion of the annual bonus he would have received, based on the applicable annual performance targets, if he had been employed by the Company through the end of the full fiscal year in which the termination occurred. Mr. Garner’s employment agreement provides that he will be restricted from engaging in competitive activities for six months after the termination of his employment.

The term “without cause” is defined in Mr. Garner’s agreement as a termination for any reason other than (1) conviction of a felony, stolen funds or other fraudulent conduct; (2) willful misconduct or gross negligence materially injurious to the Company; (3) failure or refusal to comply with directions of the Board; or (4) a breach of the terms of his employment agreement. Termination as a result of a change of control of the Company would be considered “without cause.” The term “death or disability” means the death of Mr. Garner or Mr. Garner’s inability to perform his duties and obligations for any 90 days during a period of 180 consecutive days due to mental or physical incapacity.

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Agreement with Jerry C. Boles. We entered into an employment agreement with Jerry C. Boles on November 15, 2006, which agreement was amended on December 17, 2008, and March 4, 2011, effective January 1, 2011, and which will remain in effect unless terminated by the Company or Mr. Boles for any reason or by death or disability. Under this agreement, Mr. Boles’ annual bonus is targeted to be no greater than 38% of his annual base salary.

If we terminate Mr. Boles’ employment without cause, he will be entitled to receive severance benefits consisting of his annual base salary for six months following the date of his termination plus the pro rata portion of the annual bonus he would have received, based on the applicable annual performance targets, had he been employed by us through the end of the full fiscal year in which the termination occurred. Mr. Boles’ employment agreement provides that he will be restricted from engaging in competitive activities for six months after the termination of his employment.

The terms “without cause” and “death or disability” have the same meanings in Boles’ employment agreement as such terms have in Mr. Garner’s employment agreement.

Estimated Potential Termination Payments. The table below provides estimates of the value of payments and benefits that would become payable if the named executive officers were terminated in the manner described below, in each case based on the assumptions described in the table’s footnotes.

Potential Termination Payments

		Type of Termination of Employment(1)
Name (Position)	Type of Termination Payment	Involuntary Termination Without Cause(2)			Death or Disability			Termination Upon a Change of Control
Richard A. Clark (Director, Chief Executive Officer)	Annual Bonus		$	210,000		$	210,000		$	210,000
	Cash Severance			350,000			350,000			350,000
	Premium Cost for Welfare and enefit Plans			4,164			4,164			4,164
			$	564,164		$	564,164		$	564,164
Curtis L. Garner, Jr. (Chief Financial Officer and Secretary)	Annual Bonus		$	90,303		$	90,303		$	90,303
	Cash Severance			250,000			250,000			250,000
			$	340,303		$	340,303		$	340,303
Jerry C. Boles (Senior Vice President and Controller)	Annual Bonus		$	26,195		$	—		$	26,195
Jerry C. Boles (Senior Vice President and Controller)	Cash Severance			84,500			—			84,500
			$	110,695		$	—		$	110,695

(1)

All data in the table reflects estimates of the value of payments and benefits, assuming the named executive officer was terminated on December 31, 2020. Disability benefit plan payments available to all employees are not included.

(2)

The amounts listed in this column would not be payable if the named executive officer voluntarily resigns or is terminated for cause.

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DIRECTOR COMPENSATION

The non-employee members of the Board received annual cash compensation of $62,000, paid in four quarterly installments, as a retainer for their services and participation in quarterly Board and committee meetings in 2020. The non-executive chair of the Board received additional annual cash compensation of $23,000, paid in quarterly installments, in 2020. The chairs of the audit, compensation and nominating and corporate governance committees receive additional annual cash compensation of $12,500, $7,500 and $5,000, respectively, paid in quarterly installments. In addition, non-employee members of the Board are paid $1,000 for each Board or committee meeting attended in person and $500 for any Board or committee meeting attended by conference call. The non-employee members of the Board are reimbursed for travel, lodging and other reasonable expenses, as incurred. Payments are made in arrears after the completion of each quarter, as reflected on Internal Revenue Service Form 1099. Non-employee members of the Board are expected to purchase at least $10,000 of shares of Otelco Class A common stock on the open market during each calendar year. There is not expected to be any changes in the structure of the cash compensation paid to non-employee members of the Board in 2021. The total compensation of the non-employee members of the Board for 2020 is shown in the following table:

Director Compensation for the Fiscal Year Ended December 31, 2020

Name

Fees Earned or Paid
in Cash
($)

Total
($)

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